Dirt Store レビュー 

Needed a helmet for MXDN for my kid
got it from you and picked it up at the nations,
could not get it anywhere in europe and you guys delivered thank you

Fast delivery, items as described.

Good quality, competitive prices, quick delivery, overall excellent service

Everything good,

Ordered some boots 10pm sunday arrived Wednesday morning first time ordering from dirt store and would and will be ordering again thanks

Amazing customer service from Lauren and the team they went above and beyond to source motocross protection parts in a limited timeframe!

Easy to find and order what I needed. Great delivery service through APC too.

Good price for my new Alpinestars boots. I think they could speed up delivery. Ordered on a Friday evening but due to the following weeks bank holiday it was 11 days before i got them. Then a saga with APC couriers which didnt help.

Great Kit, all fitted perfectly, good service and delivery I've used Dirt Store about 6 times for different kit for Sidecarcross and it's always been excellent and top quality.
I would recommend to any dirt riders

I purchased a NOCO lithium motorcycle battery from Dirt Store which developed a charging fault after a few weeks. I emailed Dirt Store regarding the problem and they were extremely helpful and refunded the purchase price immediately. I’ve bought a few items from Dirt Store and have always found their prices competitive and customer service excellent. Definitely recommend them 👍

I have used these a few times now for different bits. The prices are good and items arrive well packaged.

AVOID – TERRIBLE CUSTOMER SERVICE!

I would not recommend ordering from Dirt Store.

I paid extra for express delivery, yet my items didn’t arrive within the promised timeframe. There was no communication or update from them — I had to call myself to find out what was happening.

By the time the items eventually arrived, they were too late for what I needed them for, so I returned the full order. I then had to argue for them to cover the return postage, despite the return only being necessary because they failed to deliver on time.

Now, after returning all of the items, they are refusing to refund me for one item altogether. On top of that, they have deducted 10% from the refund of another item simply because the plastic packaging bag was missing.

Absolutely shocking customer service from start to finish. I paid for a service I didn’t receive, had to chase them for updates, returned everything, and I’m STILL having to chase them to get my own money back.

Save yourself the hassle and DO NOT ORDER FROM DIRT STORE!!!

Quality products, reasonably priced. Very prompt delivery.

Excellent service yet again, fast delivery

Ordered a tire and tube,arrived in good time.good quality, very happy,will buy again!

I wouldn’t shop here again be aware. I purchased a helmet which I slid it on my boys head 10 minutes later I emailed in and followed a call to ask if it could be changed for different sizing. I was told if tags are removed it can’t be exchanged. Bear in mind it’s a straw tag, easily can be put back and needed to be removed to try the helmet on. Could understand if exchanges were multiple days later. This was 10 minutes upon arrival. I said I would leave an honest review which I am now. I had calls from the owner next day giving me grief on the phone. Zero customer services skills, arguing with me regards the consumer rights acts. I said if I dropped this helmet on carpet no damage 10 ft but had tags would you take it back? Term and conditions do not oversee a consumer right act 2013 14 days cooling offer period. Point of sale digital distance sale.

After all this they granted exchange, they sent a new invoice for £49 which was cost difference of helmet for adult size same helmet, they billed me for postage although I paid to send the helmet back £10. Requested a refund and got 95% off my money besides £8 random postal charge. I pulled them on it and they then admitted fault and refunded me this too as separate transaction .

I don’t think they know what they are doing. Bear in mind I spent nearly £500 with them on other items.

I’ve never been presented by such a rude act. (OWNER) possibly Dan

I understand business can be frustrating however I wouldn’t argue and shout at a customer. His words was I don’t care if you give me a review. I think you’re in the wrong line of work customer service is not for you. Stick to the practical side.

Very disappointed, ordered from dirt store waited weeks and then when I emailed them to find out where my order was, I was told there has been problems and the order was cancelled, not good

Sam is a very helpful, always spot on with everything and delivery is always on the right time very happy thanks mate

A fortnight, nothing received - have to chase to get updates - turns out as expected items aren't in stock. I am sure they mean well, but there seems to be no acceptance or recognition that this level of service is unacceptable. Never sell stuff you don't stock - rule one of mail order that clearly they frequently break. No excuses.

I bought six bottles of engine oil; this was my first time ordering from here. From the order confirmation to dispatch and finally delivery, the information was clear and prompt. The items were carefully and securely packaged.