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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

Artikel sind gut angekommen, funktionierten auch. Habe sie zum Geburtstag erhalten (Divoom Pixel Pro). Da ich aber dafÃŒr ehrlichgesagt keine Verwendung hatte und der zu schenkende sich a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Je viens d'acheter le divoom times frame sur leur site. Je n'ai AUCUN regret. Envoi extrêmement rapide. Arrivé trÚs rapide et en parfait état. Un petit sac en carton divoom livré avec :) Je recommande... もっず芋る

5぀星のうち5の評䟡

The product hasn’t arrived yet but the customer service is excellent. The local courier (Evri) lost my parcel but Yara at Divoom was super helpful and couldn’t have been more supportive.

5぀星のうち4の評䟡

You 'magically' changed the price on me from 107 dollars to 149! Unacceptable! Divoom reached out to me and everything was worked out to my complete satisfaction. I still do not know how the pri... もっず芋る

䌁業情報

  1. 電子機噚䌚瀟

圓該䌁業による蚘述

Divoom believe in prouding the ultimate freedom platform for designers to showcase their flair in transforming all beautiful things into speaker. There is no limitation for Divoom designers to realize their dream and union of true product design. Divoom is now making more stylish speakers for your use anywhere,anytime, going the extra mile to exceed your expectation,enriching your everyday life.


連絡先

4.2

ほが満足

TrustScore 5段階評䟡の4

30件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

この䌁業を閲芧した人は、以䞋の䌁業も閲芧しおいたす。

4.2

すべおのレビュヌ

(30)

過去12か月のレビュヌ数: 13ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Absolutely Love my Divoom

Absolutely love my Divoom products. Started out adding the Times Gate to my desk with many customized themes to get me through the day. Recently I added the Times Frame and I didnt think things this futuristic existed for consumers. I play my GIFs and Videos of my kids all day long to keep me company. My desk hasn't felt more complete then it has with Divoom!

2026幎10月13日
自発的なレビュヌ
5぀星のうち5の評䟡

I purchased two models

I purchased the Times Gate model, and two days later I decided to buy the Times Frame model as well.
Every single request of mine was met with prompt, courteous, and helpful service.
I highly recommend them!

2026幎10月8日
自発的なレビュヌ
5぀星のうち5の評䟡

The devices are top-notch

The devices are top-notch! I’ve already added three to my collection and I enjoy using them every day- everything is of very high quality and looks great. Yes, the app sometimes causes some inconvenience, but that doesn’t spoil the overall impression.

2026幎10月7日
自発的なレビュヌ
5぀星のうち1の評䟡

Very Finicky app

Very Finicky app. My Times Gate has many annoying kinks that I can't get rid of. Lacks some customizability, and many things are hard to understand, or don't work properly.

2026幎9月7日
自発的なレビュヌ
Divoom ロゎ

Divoom からの回答

Hi Carson,

Thank you for sharing your feedback, and we’re sorry to hear that your experience with the Times Gate app has been frustrating.

Times Gate is designed to support a variety of customizable displays, widgets, pixel content, and other features through the Divoom App, so the experience should not feel confusing or difficult to use.

We’d really like to understand the specific issues you’re experiencing — especially which features are not working properly or which areas you feel lack customization.

If possible, please contact our Divoom Support team with a few screenshots or a short video showing the issues. We can help troubleshoot the setup and also pass your feedback directly to our App and product team for review.

We appreciate your feedback and would really like the opportunity to improve your experience with Times Gate.

— Divoom Support Team

5぀星のうち5の評䟡

my divoom times frame had a software


my divoom times frame had a software fault. i consulted the website and used the chat service to eventually get connected to an agent called yara. i sent her a video of the fault from which she determined a new model would be required under warranty. i incorrectly added my address on one of the email chains which caused a delay with the replacement but despite this yara was very patient and was prompt with her replies. i eventually received a replacement times frame in the post. great service from the team

2026幎8月26日
自発的なレビュヌ
5぀星のうち5の評䟡

Avid fan encounters issue

I have used Divoom Products for several years now, I recently purchased a new Tiivoo 2 speaker and I was excited for the new features. I used features like the Radio, and Alarm, as well as Bluetooth and Micro SD card to listen to music. I encountered an issue where my screen was black and the audio was distorted, I was devastated. I reached out to support and I thought I was going to have to get a replacement model. However they provided me with a fix that I could do with my computer, replacing the corrupt files. They got back to be prompt and with clear instructions, I was able to fix the issue and now I can enjoy my speaker again!

2026幎8月16日
自発的なレビュヌ
5぀星のうち4の評䟡

You 'magically' changed the price on me


You 'magically' changed the price on me from 107 dollars to 149! Unacceptable!

Divoom reached out to me and everything was worked out to my complete satisfaction. I still do not know how the price changed, but they honored the original expected price, and I have received my alarm clock.
My grandson loves it and is ready to go back to school with his new alarm. Thank-you

2026幎7月30日
5぀星のうち5の評䟡

Je recommande à 100%

Je viens d'acheter le divoom times frame sur leur site. Je n'ai AUCUN regret. Envoi extrêmement rapide. Arrivé trÚs rapide et en parfait état. Un petit sac en carton divoom livré avec :) Je recommande les yeux fermés

2026幎7月27日
自発的なレビュヌ
5぀星のうち5の評䟡

I bought the Tiivoo-2 for my grandson

I bought the Tiivoo-2 for my grandson. The device is complicated until the company quickly sent me a video to help explain its use. I have not set it up yet because it is a gift for him, but I am impressed with all of its fun functions. I think he will like it!! The company has been very responsive to my questions!

2026幎7月15日
自発的なレビュヌ
5぀星のうち1の評䟡

HUGE DISSAPOINTMENT.

Divoom Time Gate is a huge dissapointment. Very less pre-made modules available to be used, not to mention they don't look good at all, in fact most of the module look like some 4years old doodling randomly with some noob colours. No audio, not even Beeping function. Do not believe anything advertised by this scammer company or what those paid influencers anywhere said about this product.

2025幎5月28日
自発的なレビュヌ
Divoom ロゎ

Divoom からの回答

Hi Jan,

We’re really sorry to hear that Time Gate didn’t meet your expectations. We understand how disappointing it can be when a product experience feels different from what you expected from our website or ads.

Time Gate is designed mainly as a smart pixel display and desk clock with app-based customization, but your feedback about the available widgets, design experience, and product presentation is very important to us. We’ll share it with our product and marketing teams for review.

If you’re experiencing any setup issues or if the product functions are not working as expected, please contact us at support@divoom.com with your order number. Our team will be happy to check this for you and see how we can help.

Thank you for sharing your honest feedback.

Divoom Team

5぀星のうち1の評䟡

Haven't received my order

Haven't received my order. Parcel tracking clearly states it was returned to sender (in Germany) after reaching customs for unknown reason. Over two weeks and still waiting for a refund.

2025幎4月23日
自発的なレビュヌ
Divoom ロゎ

Divoom からの回答

Hi,

We’re very sorry to hear that you still haven’t received your order and that the refund process has taken longer than expected. We completely understand your frustration.

We’d like to investigate this case immediately, including the shipping status, return-to-sender record, and refund status. We have requested more information through Trustpilot so we can locate your order.

Please also feel free to contact us at support@divoom.com with your order number or the email address used for the purchase. Once we confirm the order details, our support team will follow up with a clear solution as soon as possible.

We apologize again for the inconvenience and appreciate your patience.

Divoom Team

5぀星のうち2の評䟡

RÌckgabe unmöglich

Artikel sind gut angekommen, funktionierten auch.
Habe sie zum Geburtstag erhalten (Divoom Pixel Pro).

Da ich aber dafÌr ehrlichgesagt keine Verwendung hatte und der zu schenkende sich auch etwas anderes darunter vorgestellt hatte, wollten wir das 30-tÀgige RÌckgaberecht in Anspruch nehmen.
Nach ÃŒber einer Woche und dem Status "Return requested" gab es keine Mitteilung oder Reaktion.
Daraufhin haben wir einfach mal einen Fall bei Paypal eröffnet.

Divoom reagierte auch dort nicht.

Nach gut 2 Wochen haben wir nun das Geld von Paypal zurÃŒck erstattet bekommen.

Divoom hat sich bis heute weder gemeldet, noch den Status aktualisiert oder sonstiges.

2025幎2月2日
自発的なレビュヌ
Divoom ロゎ

Divoom からの回答

Hallo Haku,

es tut uns sehr leid zu hören, dass Ihre RÃŒckgabeanfrage nicht rechtzeitig bearbeitet wurde. Auch wenn der Artikel angekommen ist und funktioniert hat, verstehen wir vollkommen, dass eine unbeantwortete RÃŒckgabeanfrage sehr frustrierend ist – besonders wenn Sie unser 30-tÀgiges RÃŒckgaberecht nutzen wollten.

Das entspricht nicht dem Service, den wir unseren Kunden bieten möchten. Wir entschuldigen uns aufrichtig dafÌr, dass Sie keine klare RÌckmeldung von unserem Team erhalten haben und den Fall Ìber PayPal klÀren mussten.

Wir möchten diesen Fall intern ÌberprÌfen und sicherstellen, dass der RÌckgabe- und Supportprozess verbessert wird. Wir haben Ìber Trustpilot weitere Informationen angefragt, damit wir Ihre Bestellung finden und den Vorgang nachvollziehen können.

Alternativ können Sie uns gerne auch direkt unter support@divoom.com mit Ihrer Bestellnummer oder der beim Kauf verwendeten E-Mail-Adresse kontaktieren.

Nochmals Entschuldigung fÃŒr die Unannehmlichkeiten. Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben.

Divoom Team

5぀星のうち1の評䟡

Sent me faulty sling bags

Sent me faulty sling bags. They won’t update and have functionality issues. I tried to return them under the statutory 30 day returns policy in the U.K. and the ignored my request and updated my sales order to NON RETURNABLE. An utter disgrace! DO NOT BUY DIRECT FROM DIVOOM.

Currently using PayPal to aid my return.

2024幎10月24日
自発的なレビュヌ
Divoom ロゎ

Divoom からの回答

Hi Daniel,

We’re very sorry to hear about your experience. If the sling bags had functionality issues and your return request was not handled properly, we completely understand your frustration.

This is not the service experience we want any Divoom customer to have. We would like to review your case internally, including the product issue, your return request, and why the order status was changed to non-returnable.

We have requested more information through Trustpilot so we can locate your order. You can also contact us directly at support@divoom.com with your order number or the email address used for purchase.

Once we confirm the details, our support team will follow up and help provide a proper solution as soon as possible.

We sincerely apologize again for the inconvenience.

Divoom Team

5぀星のうち1の評䟡

Pixel Factory , slik bag

Tragedia , 2 produkty od nich popsuły się a serwis ma to dosłownie gdzieś bo podobno one według nich nie mogą się popsuć , pieniądze wyrzucone w błoto

2024幎9月25日
自発的なレビュヌ
Divoom ロゎ

Divoom からの回答

Cześć Pawel,

Bardzo nam przykro, ÅŒe miałeś takie doświadczenie z naszymi produktami i obsługą klienta. Jeśli dwa produkty przestały działać lub miały problemy techniczne, rozumiemy, jak frustrująca mogła być ta sytuacja.

To nie jest poziom obsługi, który chcemy zapewniać klientom Divoom. Chcielibyśmy ponownie sprawdzić tę sprawę i lepiej zrozumieć, co dokładnie stało się z produktami oraz jak została obsłuÅŒona Twoja wcześniejsza prośba.

Poprosiliśmy o dodatkowe informacje przez Trustpilot, aby móc odnaleźć Twoje zamówienie. MoÅŒesz równieÅŒ skontaktować się z nami bezpośrednio pod adresem support@divoom.com, podając numer zamówienia lub adres e-mail uÅŒyty przy zakupie.

Po potwierdzeniu szczegółów nasz zespół wsparcia postara się pomóc i zaproponować odpowiednie rozwiązanie.

Jeszcze raz przepraszamy za niedogodności i dziękujemy za podzielenie się opinią.

Divoom Team

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