Divoom レビュー 

Divoom からの回答

2026年7月8日

Hi G L,

We’re truly sorry to hear about your experience. If your device was not working and the troubleshooting steps we provided did not resolve the issue, we understand how frustrating it must have been — especially after you had already shared videos showing the problem.

This is not the level of support we want any Divoom customer to receive. We would like to review your case again, including the device issue, the videos you provided, and why your return request under warranty was not followed up properly.

We have requested more information through Trustpilot so we can locate your order and previous support records. You can also contact us directly at support@divoom.com with your order number or the email address used for purchase.

Once we confirm the details, our support team will follow up and work with you on a proper solution as soon as possible.

We sincerely apologize for the poor experience and the delayed response. Thank you for bringing this to our attention.

Divoom Team

Divoom からの回答

2026年7月9日 に更新

Hi Filipe,

Thank you for sharing your feedback. We’re sorry to hear that your experience with Pixoo64 and the Divoom app has been frustrating.

We understand your concerns about the app connection stability, slow performance, and the brightness changes after the firmware update. This is not the experience we want our customers to have, and we will share your feedback with our product and app teams for further review.

We also want to sincerely apologize if our previous review report or information request made you feel that we were trying to censor your feedback. That was not our intention. We respect honest customer reviews, including negative ones, and your feedback helps us identify where we need to improve.

If you are still using the product and would like help, our support team can assist with connection troubleshooting, display calibration after firmware updates, and app setup guidance. You can contact us directly at support@divoom.com with the subject line “Trustpilot Pixoo64 Support”, and we’ll do our best to help.

Again, we’re sorry for the inconvenience and appreciate you taking the time to explain the issues in detail.

Divoom Customer Support Team

Divoom からの回答

2026年7月9日 に更新

Hallo Robert,

vielen Dank für Ihre Rückmeldung. Es tut uns sehr leid, dass Ihre Rückgabe und Rückerstattung damals so frustrierend verlaufen sind.

Wir haben Ihre Bestellung #39780 erneut geprüft. Nach unseren Unterlagen wurde der vollständige Betrag erstattet, allerdings wurde die Rückerstattung damals in mehreren Teilbeträgen verarbeitet. Wir verstehen, dass dies ohne klare Erklärung sehr verwirrend und ärgerlich war.

Auch die damalige Kommunikation per E-Mail entsprach nicht dem Service, den wir bieten möchten. Dafür möchten wir uns aufrichtig entschuldigen.

Wir haben Ihnen bereits weitere Informationen zu diesem Fall gesendet und prüfen den Vorgang gerne erneut, falls ein Betrag bei Ihnen damals nicht korrekt angekommen ist.

Mit freundlichen Grüßen
Divoom Customer Support Team

Divoom からの回答

2026年7月8日

Hi Ted,

We’re very sorry to hear about your experience, and we sincerely apologize that this review was not addressed at the time.

If your speaker had no audio output while other functions were still working, and the troubleshooting process did not lead to a clear solution, we completely understand how frustrating that must have been — especially after you had already shared videos and screenshots with our support team.

This is not the level of support we want Divoom customers to receive. We’re reviewing older customer feedback like this to better understand where our product support and communication process failed, and to improve how technical issues are handled going forward.

If you would still like us to review the original case, please contact us at support@divoom.com with your order number, purchase email, or previous support ticket details. Our team will do our best to check the case and see what options may be available.

Again, we apologize for the poor experience and appreciate you sharing detailed feedback.

Divoom Team

Divoom からの回答

2026年7月8日

Hi Constant,

We’re very sorry to hear about your experience with Pixoo-64, and we sincerely apologize that this review was not addressed at the time.

If your device was malfunctioning from the beginning and your return/refund request was not handled clearly or quickly, we completely understand your frustration. Waiting several weeks for return address details and a proper refund process is not the service experience we want any Divoom customer to have.

We’re reviewing older customer feedback like this to better understand where our support and return process failed, and to improve how product issues are handled going forward.

If you would still like us to review the original case, please contact us at support@divoom.com with your order number, purchase email, or previous support ticket details. Our team will do our best to check the case and see what options may still be available.

Again, we apologize for the poor experience and appreciate you sharing your feedback.

Divoom Team

Divoom からの回答

2026年7月8日

Hi Adrian,

We’re very sorry to hear about your experience, and we sincerely apologize that this review was not addressed at the time.

Receiving the wrong item is already frustrating, and we completely understand how disappointing it must have been to go through the return process and then not receive a clear follow-up about the correct replacement or refund. This is not the service experience we want any Divoom customer to have.

We’re reviewing older customer feedback like this to better understand where our fulfillment and support process failed, and to improve how wrong-item and return cases are handled going forward.

If you would still like us to review the original case, please contact us at support@divoom.com with your order number, purchase email, or previous support ticket details. Our team will do our best to check the case and see what options may still be available.

Again, we apologize for the poor experience and the lack of timely communication. Thank you for sharing your feedback.

Divoom Team