I purchased a 3 in 1 toaster from DMD. Unfortunately the small base stand broke exposing the wiring. I contacted customer service and sent a photo. I can’t believe how quickly they sent a new part !... もっと見る
企業が回答しました
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We bought a thermal printer from tesco who verified that this company would send it. We are elderly and trusted Tesco. This company is really dodgy. The website states , this web page is under co... もっと見る
I emailed regarding a part I had lost and the speedy, kind and courteous customer service was second to none! Highly recommend, will definitely continue shopping with them. Fantastic
企業が回答しました
I bought my DMD Collective dishwasher in July 2025, and it was fabulous for the first 13 months, but today I have the E6 heat fault code coming up, and it’s not heating the water. Not sure it’s cost-... もっと見る
企業が回答しました
企業情報
当該企業による記述
DMD Collective UK is an emerging homeware brand based in Manchester. This independent company aims to provide quality products and convenience through smart and energy-efficient devices that transform your living space. DMD Collective demands more from home and kitchen brands in order to ensure an ethical and responsible supply chain. Dedicated to corporate responsibility, customer service, and evolving projects to meet the needs of customers.
連絡先
Marsland Road, M33 3AQ, Sale, 英国
- 07434860402
- Support@DMDCollective.co.uk
- dmdcollective.co.uk
3.7
まあまあ
71件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Countertop dishwasher
Ordered a countertop dishwasher on Sunday, delivered first thing Tuesday morning!!! Easy to fit, easy to use, does a good job and doesn't take up much room...perfect😁
Edit...dishwasher only worked once. I've used their contact email address twice with no response as yet.. and their phone number doesn't work!!!
2024年7月16日
自発的なレビュー
DMD Collective からの回答
Hi there Pauline,
We are thrilled to hear you love the product :)
We have contacted you regarding your item not working, to resolve this issue. We are awaiting your response.
Kind Regards,
Shai
Problem with the order
There seems to have been a technical issue with the order, but once the customer team got on the issue, it was solved promptly and politely.
2024年7月5日
自発的なレビュー
DMD Collective からの回答
Hi there,
We are sorry to hear that you are having issues with your order, we have gone through our whole inbox and replied to all customers, please check your junk box in case it has gone into there. Failing that, we can get a customer support member to phone you today. If you leave your number here.
Product was great and good price.
Product was great and good price.. Customer service when had a problem, quickly resolved.
2024年6月5日
DMD Collective からの回答
Dear Dee Shurley,
Thank you for your positive review! We're thrilled to hear that you were pleased with the product and found it to be a good value. It's also wonderful to know that our customer service team was able to quickly resolve any issues you encountered.
Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service. If you need any further assistance or have any more feedback, please don't hesitate to reach out.
Best regards,
Shai
Hang-n-Dry
Excellent customer support from this company, bought this dryer and was pleased with it generally. Unfortunately the timer didn't seem to work correctly and rather than dismantle and return the whole thing I sent their support team an email. The response couldn't have been quicker or more helpful, and soon a replacement heater unit was arranged. Brilliant service, well done.
2024年4月2日
自発的なレビュー
DMD Collective からの回答
Hi there Dave,
Thank you so much for working closely with us on this issue, we are glad this got sorted in a timely manner.
You are covered with a 1 year manufacturing warranty on all items.
Please don't hesitate to contact us in future :)
Kind Regards,
Support
Excellent customer service from start to finish!
Excellent customer service from start to finish. I really wanted this dishwasher but it was sold out online so I contacted DMD directly through instagram who immediately responded and tracked one left in stock that I was able to purchase. The dishwasher was delivered next day and Shai kept me up to date from my first contact until the product was delivered and signed for.
Dishwasher is an excellent product. Excellent quality and despite being compact it does just as good of a job than a standard dishwasher. Very impressed with this product and the excellent customer service provided by Shai.
2023年12月11日
自発的なレビュー
I had cause to report a fault to…
I had cause to report a fault to support, I dealt with by a Shai Owen who responded within a very short time. I was asked a few question and the response was polite and fast and within 48 hrs a new product arrived at my door. This to me is a sign of an excellent company that buts its customers first and deals with issues effectively and professionally.
2023年10月30日
自発的なレビュー
DMD Collective からの回答
Hi Graham,
We are so glad to hear our staff have been helpful for you, thank you for leaving us a review and letting us know how we did!
Kind regards,
William CC
Electric clothes dryer
I recently bought an electric clothes dryer/airer. DMDED1. Fabulous product !. Energy efficient. Holds plenty of clothes. I love it .
I contacted the suppliers customer service department. So so helpful. Thank you
2023年10月8日
自発的なレビュー
DMD Collective からの回答
Hi Julie,
We are so glad to hear our staff have been helpful for you, and that you love our products. Thank you for leaving us a positive review.
Kind regards,
William CC
LIFE SAVER
this product is a game changer! i couldn't afford running the tumble dryer and with the weather situation, I couldn't dry the laundry outside, so all of that pushed me to search for the new option. and this dryer came with the great help! and additional plus is, that the room the dryer is in is nice and warm, so I also reduce the heating! and the service and delivery was smooth and quick. good job streetwize!
2023年10月16日
自発的なレビュー
DMD Collective からの回答
Hi Katarzyna,
We are so glad to hear you love our Cloths Dryer. Thank you for leaving us a positive review.
Kind regards,
William CC
Excellent products for money-saving!
2023年10月16日
自発的なレビュー
DMD Collective からの回答
Hi Chris,
We are so glad to hear you love our product selection. Thank you for leaving us a positive review.
Kind regards,
William CC
Amazing products with excellent…
Amazing products with excellent customer service I was very impressed with the delivery time and loved my product when it arrived!
2023年10月5日
自発的なレビュー
DMD Collective からの回答
Hi Reacce,
We are so glad to hear our staff have been helpful for you, and that you love our products. Thank you for leaving us a positive review.
Kind regards,
William CC
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