DogAcademy レビュー 1,492

DogAcademy からの回答

2026年3月7日

Hi Kim, thank you for sharing your experience. We’re truly sorry to hear how frustrating this process has felt—we know how important this certification is for you, your husband, and your dog, and we’re here to support you through every step.

When completing the Public Access Test, it’s essential that every required behavior is shown clearly and performed in a public setting. This isn’t meant to make the process difficult—it’s to demonstrate that the service animal team can maintain focus and reliability with real‑world distractions, which is a critical part of public access work.

We understand how discouraging it can feel to be marked incomplete when you’ve put in so much effort. For clarity:

-During stationary tasks, the handler must remain fully still because movement can cue or influence the dog.
-For tasks like food refusal or heeling, footage must show a public environment—storefronts, sidewalks, parks, or indoor public spaces—so evaluators can verify environmental distractions.

We absolutely agree that feedback must be consistent, and we’re sorry if communication felt unclear at any point.

That said, we want you to know: you’re not alone in this.

We’re committed to helping you and your family successfully complete this journey, and we’re happy to provide guidance on exactly what is needed in each video so there’s no confusion moving forward.

Your dedication to your dog’s training is clear, and we’re here to support you all the way. 💙

DogAcademy からの回答

2026年3月5日

Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛

DogAcademy からの回答

2026年3月5日

Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶

DogAcademy からの回答

2026年3月5日

Thank you so much for your kind words! 😊 We're really glad to hear the website was exactly what you needed for your class and that it helped with your big project. Wishing you the best of luck with your work, and we’re happy to have been part of your success! 📚🚀

DogAcademy からの回答

2026年3月4日

Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶

DogAcademy からの回答

2026年3月4日

Hi there,

We’re truly sorry to hear that you’re disappointed in the service you received — that’s never the experience we want for any of our clients. We take all feedback seriously, and we’d like the opportunity to look into this and make it right.

At this time, we’re unable to locate an account based on the information provided in your review, so we’ve reached out requesting additional details. Once we have your name, email, or order number, we can fully review what happened and assist you as quickly as possible.

We’re committed to providing a high standard of service and supporting every client who comes to us. We hope to hear back from you soon so we can address your concerns directly.

DogAcademy からの回答

2026年2月26日

Thank you so much for your kind words! 🌟

We’re thrilled to hear that you found it helpful—that truly means a lot to us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re always here to help you at Dog Academy!

DogAcademy からの回答

2026年2月25日

Hi Kylea,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear about the interaction you had over the phone—that’s not the standard of professionalism or care we expect from our team, and certainly not the experience we want any of our clients to have.

We deeply appreciate you bringing this to our attention. Your feedback helps us improve, and we would genuinely value the opportunity to provide you with the level of customer experience we take pride in. You deserve to feel supported and respected throughout the entire process.

If you’re open to it, we’d love the chance to make things right and assist you in a way that reflects our true commitment to our clients. Please feel free to reach out at your convenience—we’re here to help.

Thank you again for your time and honesty. We hope to earn back your trust.

Warmly,
The Dog Academy Team

DogAcademy からの回答

2026年2月22日

We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉

DogAcademy からの回答

2026年2月21日

Thanks for the 5 stars! 🌟🐾 We love hearing success stories from our students. Your dedication and consistency make the training so effective—way to go! 🐶👏

DogAcademy からの回答

2026年2月20日

Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶

DogAcademy からの回答

2026年2月19日

We are very sorry to read this and strongly disagree with several of the claims made.

After reviewing the recorded calls, we do not see anywhere that you were told we could not assist with behavioral concerns. We have a dedicated behavioral training department specifically equipped to work with anxiety and related behavioral challenges, and supporting dogs with these needs is something we handle regularly.

Regarding the session itself, the trainer was briefly on their phone to document training notes and update progress — not for personal use. Proper documentation is part of maintaining continuity and ensuring your dog’s training plan remains structured and effective.

The final in-person session was scheduled for 120 minutes and concluded at approximately 90 minutes. Our understanding is that comments such as “okay, have a good night” were made, which the trainer reasonably interpreted as a cue to conclude the session. There was no intention to improperly shorten the appointment.

As requested, a refund was issued. The amount reflects completed sessions in accordance with the refund policy published on our website. The last in-person session exceeded one hour; however, we only deducted one hour for that session rather than the full scheduled time. The refund calculation strictly followed the policy terms that are clearly outlined and accessible to all clients.

We take allegations of dishonesty and lack of qualification seriously. Our trainers are vetted professionals, and we stand behind the services provided. While we understand that frustration can occur when expectations and experiences do not align, we respectfully disagree with the characterization of our company.

— The Dog Academy Team 🐶

DogAcademy からの回答

2026年3月3日

We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉

DogAcademy からの回答

2026年2月18日

Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾

DogAcademy からの回答

2026年2月17日

Thank you so much for your kind words! I’m really glad you found it easy to follow and informative. It’s awesome to hear that you picked up some new techniques—that’s exactly what I hoped for!

Your excitement to continue the journey truly means a lot. Keep going, keep practicing, and don’t hesitate to reach out if you have any questions along the way. I’m cheering you on!

DogAcademy からの回答

2026年2月16日

Thank you for the fantastic review! 🌟🐕 We’re thrilled to have earned your trust and look forward to seeing all the amazing things you and your dog will accomplish 🐾💛

DogAcademy からの回答

2026年2月12日

We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉

DogAcademy からの回答

2026年2月12日

Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛

DogAcademy からの回答

2026年2月11日

Thank you for sharing such a thoughtful review. It’s wonderful to hear that Jason was able to answer all of your questions and provide the extra support you needed, including the follow-up call about Klooney’s vest size.

Knowing that Klooney can join you on flights and help ease panic attacks means so much. Providing caring service and products that truly make a difference is always the goal. Your gratitude is deeply appreciated, and we’re so glad to be part of your journey.

DogAcademy からの回答

2026年2月11日

Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾