DogAcademy レビュー 1,492

DogAcademy からの回答

2026年2月11日

We’re incredibly grateful for your feedback! 🐕‍🦺💬 It’s wonderful to hear that our course made a difference for you and your furry companion 🐾🎓 Please check your inbox on how to move forward with receiving that certificate!

DogAcademy からの回答

2026年2月16日

Mayra — thank you for your feedback, and we’re glad to hear you felt your trainer was excellent. Trainer quality is very important to us, and we appreciate you recognizing their effort and professionalism.

We also understand your concern regarding in-person sessions. Our programs are designed to provide long-term support, but they do follow a structured progression model. Over time, we have refined portions of our program structure to better balance trainer availability, client demand, and the ability to continue providing support to all clients in a sustainable way. As part of those refinements, some clients transition from primarily in-person sessions to a virtual support phase once a strong foundation has been established.

We recognize that changes or updates to structure can feel frustrating, especially if expectations were formed differently at the beginning, and we apologize for any confusion this may have caused. Our intention has always been to maintain continued access to guidance and resources rather than reduce support.

We appreciate you sharing your experience, as feedback like yours helps us improve how we communicate program expectations and updates moving forward.

— The Dog Academy Team

DogAcademy からの回答

2026年2月9日

Your review put a big smile on our faces! 😄🐶 Thank you for trusting us to help guide your dog’s growth. We’re always here if you need anything in the future 🐾📬

DogAcademy からの回答

2026年2月6日

Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾

DogAcademy からの回答

2026年2月6日

Thank you for sharing your experience with us. We’re truly sorry to hear how stressful this has been, and we understand how difficult this process can be. At this time, we’re unable to locate your account with the information provided, so we’ve requested additional details to better assist you. We look forward to connecting with you directly, clarifying everything, and correcting this experience as quickly as possible.

Please feel free to reach out to Dog Academy Customer Support at support@dogacademy.org
or 602-223-1971 so we can assist you right away.

— Dog Academy Customer Support Team 🐾

DogAcademy からの回答

2026年2月4日

Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛

DogAcademy からの回答

2026年2月2日

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been professional, kind, patient, and knowledgeable throughout your journey. It means a lot to us that you’re recommending our academy to others, whether for better behavior at home or continued education. We’re excited for you and Betty and look forward to supporting you again when you’re ready for your next class. 💙🐾

DogAcademy からの回答

2026年2月6日

Thank you for sharing your honest feedback, Melissa. We’re truly sorry to hear that the course did not meet your expectations, and we understand how disappointing that can feel—especially when you were hoping for meaningful support for your dog. Your experience matters to us, and we never want you to feel that your time or money was wasted. A member of our team will be reaching out to you directly to better understand your concerns and see how we can assist and make this right. We appreciate you taking the time to let us know and value the opportunity to improve.

— Dog Academy Team 🐾

DogAcademy からの回答

2026年2月6日

Johnae — thank you for taking the time to share your experience. We want to apologize for how this situation made you feel, as we understand how important consistency and professionalism are when investing in training for your dog.

Regarding the change in trainers, after several attempts to realign the original trainer’s methods with Dog Academy standards and training philosophy, we ultimately had no choice but to separate from them. As soon as that decision was made, we immediately began the rematch process to minimize disruption to your program. We recognize that any change can be frustrating, and we are sorry for the inconvenience this caused.

The second trainer assigned to you is a 5-star trainer based on feedback from numerous clients and is known for a laid-back, approachable training style that many families prefer. Concerning appearance, while we understand that expectations may vary, our trainers are independent professionals and are not required to wear corporate-style uniforms. Professional conduct and training results are the standards we hold them to, rather than a specific dress code.

In regard to the refund, your request was outside of the standard refund window. Our refund policy clearly outlines what is and is not eligible and remains accessible on our website for transparency. With that said, due to the unfortunate circumstances involving the original trainer, we issued a $300 refund as a courtesy.

We are sorry that your experience did not align with your expectations and appreciate you sharing your concerns. Feedback like yours is reviewed internally so we can continue improving communication, trainer alignment, and the overall client experience.

— The Dog Academy Team 🐶

DogAcademy からの回答

2026年1月30日

Joseph — thank you for sharing your feedback. We’re sorry to hear that your interaction felt rushed or unhelpful, as that is not the experience we aim to provide.

We also want to apologize for the need to rematch you with a new trainer. We were just as surprised as you to learn that the original trainer was relocating the following day, which unfortunately required a last-minute adjustment to your training plan.

We take concerns about customer service seriously, and feedback like yours is reviewed internally to ensure our team is delivering clear, thorough, and respectful support without making clients feel dismissed or hurried. Coaching and reinforcement are ongoing to make sure expectations are met consistently.

We appreciate you taking the time to bring this to our attention, as it helps us continue improving our processes and client experience.

— The Dog Academy Team 🐶

DogAcademy からの回答

2026年1月29日

Thank you so much for your kind feedback, Donald! 🐾

We’re thrilled to hear that you found the program well‑designed, easy to follow, and informative. It’s wonderful to know that both you and your dog are already seeing the value in it—that’s exactly what we aim for. We’re excited to be part of your training journey and wish you continued success as you complete the program!

DogAcademy からの回答

2026年1月26日 に更新

Thank you for sharing such a thoughtful review. We’re delighted to hear that your trainer and our customer service team have been so supportive and helpful throughout your experience. Knowing that you felt welcomed and supported by everyone you worked with truly means a lot to us. We sincerely appreciate your recommendation and are grateful to be part of your dog’s training journey.

DogAcademy からの回答

2026年1月26日

Thank you for the wonderful feedback. We’re so glad to hear that our team made the course easy to complete and took the time to listen to and address all of your concerns. It’s great to know you and Bean had such a positive experience. We truly appreciate your trust and your kind words—they mean a great deal to us.

DogAcademy からの回答

2026年1月23日

Thank you for sharing your experience! We’re so glad Brianna has been able to support you and Dallas as you get back into training. Setbacks can happen, especially after time away, but it’s wonderful to hear he’s already regaining his muscle memory. We’re cheering you on for your upcoming public outing and continued progress 🐾

DogAcademy からの回答

2026年1月23日

Thank you so much for your kind feedback! We’re so glad to hear you had a wonderful experience with David and our team. His patience and support truly make a difference, especially for new puppy parents. We appreciate the recommendation and are grateful you chose Dog Academy 🐶💛

DogAcademy からの回答

2026年1月23日

Thank you so much for the kind words! We’re thrilled to hear you had such a great experience and found the course clear, effective, and easy to implement. It truly means a lot to us, and we’re so glad to support you and your dog along the way 🐾

DogAcademy からの回答

2026年1月20日

Thank you so much, Tonya Jones, for your kind and thoughtful review! We’re thrilled to hear that you had such an amazing experience-from ordering and learning materials to our customer service. It truly means a lot to know our team was able to support you every step of the way. We appreciate your recommendation and are grateful for the opportunity to serve you!

DogAcademy からの回答

2026年1月19日

Hi Nikki,
Thank you so much for your feedback! We’re really glad you found the course easy to navigate and had a positive experience with our customer service. We appreciate you taking the time to share your thoughts.

DogAcademy からの回答

2026年1月16日

Thank you so much, Idalmis! 😊
We’re thrilled to hear that you enjoyed the journey and learned so much along the way. Knowing you had an excellent experience as a pet owner truly means a lot to us. Thank you for trusting the program and being part of it!

DogAcademy からの回答

2026年1月20日

Danielle — thank you for taking the time to share this feedback. We’re truly sorry for the frustration and experience you described, and we understand why this left you feeling disappointed.

While we never want a client to feel “stuck” or unheard, we take full accountability that your situation should have been handled more efficiently and with clearer communication from the start. Since your experience, the appropriate teams have been coached on how this could have been managed better to improve the overall client experience and prevent situations like this from happening again.

We are glad your refund was ultimately completed, but we recognize it should not have taken the amount of time and effort that it did to reach that resolution.

— The Dog Academy Team 🐶