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doggy-plan.com からの回答

2026年2月8日

Dear Jeremy,

Thank you for bringing this to our attention. We’re genuinely sorry to hear about your experience and understand how upsetting and frustrating this situation feels.

We want to be very clear that we do not intend to mislead our customers, and we’re concerned to hear that you feel your questions were not properly addressed. Our subscription terms are meant to be transparent, and we regret if there was any misunderstanding or if our communication did not meet your expectations.

We would truly appreciate the opportunity to review your account directly, confirm the status of your subscription and cancellation, and address any concerns in a clear and timely manner. Resolving this for you is important to us, and we’re committed to making sure you receive accurate information and proper support.

Please contact us at support@doggy-plan.com, where our support team can assist you. Your feedback will also be reviewed internally so we can improve where needed.

We hope you’ll allow us the chance to clarify and resolve this matter promptly.

doggy-plan.com からの回答

2026年2月8日

Dear Wilda,

Thank you for taking the time to share your experience with us.

We understand how stressful unexpected charges can be, especially during a difficult personal moment, and we regret that this added to your hardship.

Our subscription terms are intended to be clear, but we acknowledge that this doesn’t lessen how upsetting this experience felt for you. Our intention is never to make customers feel unheard or unsupported.

Your feedback has been shared internally so we can continue improving both our communication and our support processes. We’re committed to treating our customers with care and respect, and we would appreciate the opportunity to make this right.

Please feel free to reach out to us directly at support@doggy-plan.com so we can look into your account and assist you further.

We hope to connect with you and work toward a fair resolution.

doggy-plan.com からの回答

2026年2月8日

Dear Customer,

We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be.

To clarify, $38.95 is a part of a monthly subscription, which was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding.

That said, our priority is ensuring you have the support you need.
We’re available 24/7, and would love to help clear up any questions or concerns.

You can easily reach us at support@doggy-plan.com.

Please don’t hesitate to reach out. We’re here to assist you!

doggy-plan.com からの回答

2026年2月8日

Chère Séverine,

Merci de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés d'apprendre que votre expérience vous a laissée dans cet état, et nous prenons ce genre de problème très au sérieux.

Nous comprenons combien il peut être perturbant de constater des frais inattendus. Sachez que nous ne facturons jamais sans votre consentement et que notre objectif est de toujours vous informer clairement du fonctionnement de nos abonnements.

Nous vous invitons à nous contacter directement afin que nous puissions examiner votre compte, confirmer le statut de votre abonnement et vous aider à le résilier. Votre confiance est primordiale pour nous et nous nous engageons à résoudre ce problème rapidement et équitablement.

Vous pouvez nous contacter à tout moment à l'adresse support@doggy-plan.com. Nous serons ravis de vous aider.

L'équipe d'assistance Doggy-Plan

doggy-plan.com からの回答

2025年8月24日

Dear Hossai,

Thank you for bringing this to our attention!

We’re truly sorry that your experience did not meet your expectations. Our goal is always to provide high-quality service, and we regret that we fell short this time.

Your feedback is incredibly valuable to us, and we’re committed to making improvements where needed. Please let us know how we can resolve this for you and ensure your satisfaction.

That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns.

You can easily reach us at support@doggy-plan.com.

Please don’t hesitate to reach out. We’re here to assist you!

doggy-plan.com からの回答

2025年8月24日

Dear Caleb,

Thank you for sharing your feedback!

We're truly sorry to hear that the video lessons did not meet your expectations. Your experience matters to us, and we understand how important it is for the lessons to be clear and easy to follow.

We would love the opportunity to make things right and ensure you get the most out of our service.


Please reach out to our support team, and we'll be happy to assist you with finding a solution that works for you. Whether it’s offering additional guidance or exploring other alternatives, we're here to help.

You can easily reach us at support@doggy-plan.com.


We look forward to hearing from you soon!

doggy-plan.com からの回答

2025年5月22日 に更新

Dear Ian,

Thank you so much for the wonderful feedback!

We're thrilled to hear that your puppy is doing so well with the training — it sounds like he’s already a superstar! 🐶

It’s great to know that our program has made such a difference for you, especially after trying other methods. If you ever need support or want to take things to the next level, we’re always here to help.

Happy training and lots of tail wags,

Kind regards,
DoggyPlan Team

doggy-plan.com からの回答

2025年5月22日

Dear Customer,

Thank you for your wonderful feedback! 😊

We are thrilled to hear that you find our online platform very helpful and that the information provided is making training easier for you and your furry friend.

If you have any questions or need further assistance as you continue, please don't hesitate to reach out. We're here to ensure you have a smooth and successful training journey.

Kind regards,
DoggyPlan Team

doggy-plan.com からの回答

2025年5月22日

Dear Customer,

Thank you for your feedback!

It's fantastic to hear that your little puppy has become more controllable and obedient with the training methods. Your dedication and effort clearly make a significant impact, and it’s wonderful to know your pup is responding so well.

If you have any more questions or need additional advice, feel free to reach out. We're here to support you every step of the way on your training journey.

Wishing you and your puppy continued success and joy in your adventures together!

Kind regards,
DoggyPlan Team

doggy-plan.com からの回答

2025年5月22日

Dear Customer,

Thank you so much for your wonderful feedback! 🌟 We are thrilled to hear that you're seeing excellent results and that you're satisfied with our customer support. Your experience is exactly what we strive for, and it’s rewarding to know that you and your dog are benefiting from the training.

If you have any questions or need further assistance at any point, please don't hesitate to reach out. We're here to ensure your journey continues to be successful and enjoyable.

Wishing you and your furry friend continued progress and happiness!
Kind regards,
DoggyPlan Team

doggy-plan.com からの回答

2025年5月1日

Dear Max,

Thank you so much for sharing your experience with us!

We're thrilled to hear that your dog is responding well to our methods and that you are enjoying the training process. It's fantastic to know that you're progressing through the modules and excited about completing the entire course.

We're here to support you every step of the way, and we believe you'll achieve great results with your dedication. If you have any questions or need assistance as you continue, don't hesitate to reach out!

Happy training, and wishing you and your furry friend a wonderful journey ahead.

Best Regards,
Doggy Plan Support Team

doggy-plan.com からの回答

2025年5月1日

Dear Finck,

We're delighted to hear that you're finding the information clear and easy to follow!

It's great to know that you’re enjoying the experience so far. Our aim is always to provide straightforward and effective guidance, so your feedback means a lot to us.

If you have any questions or need further assistance, please don't hesitate to get in touch. We’re here to support you on this journey!

Wishing you continued success and enjoyment.

Best Regards,
Doggy Plan Support Team

doggy-plan.com からの回答

2025年5月1日

Dear Felix,

We're absolutely delighted to hear that our app has been a real salvation in your dog's leash training journey! It's great to know that you've found it to be a useful tool after facing challenges with your furry friend.

Your success story is exactly why we do what we do, and we couldn't be happier for you both. If there's anything more we can do to support your training efforts, please feel free to reach out anytime.

Wishing you and your dog many happy and successful walks ahead!

Best Regards,
Doggy Plan Support Team

doggy-plan.com からの回答

2025年5月1日

Dear Domingo,

Thank you so much for sharing your positive experience with us!

We're delighted to hear that our app has made it easier for you to understand how to train your dog. Your kind words are a great encouragement to our team of developers who work hard to make the app as helpful as possible.

If you have any questions or need further assistance, feel free to reach out. We're here to support your training journey at every step!

Thanks once again for your trust and enthusiasm.

Best Regards,
Doggy Plan Support Team