Doorphoria Ltd レビュー 

Doorphoria Ltd からの回答

2026年6月10日

Thank you so much for your kind words and for your order of internal doors. It's fantastic to hear that you were happy with the service you received from our team. We genuinely appreciate you taking the time to leave us a review and choosing Doorphoria.

Reviews like yours make a world of difference to our small, female-owned business. If you have any future projects you know where we are.

Doorphoria Ltd からの回答

2026年5月21日

Thank you so much for taking the time to share your feedback and experience with us. It truly means a lot to our small team and independent business.

We’re really pleased to hear the 9 doors were exactly as expected, and we also appreciate your honest comments regarding your delivery. Feedback like this genuinely helps us continue improving our service.

Should you need anything at all in the future, please don’t hesitate to reach out — we’d be more than happy to help. Thanks again for choosing Doorphoria!

Doorphoria Ltd からの回答

2026年3月18日

Thanks so much for your review – we really appreciate you taking the time to share your experience 😊

We know buying doors online is a big commitment, so it’s really important to us that our customers feel confident in their choice and completely satisfied with our service. We’re so pleased to hear you were happy with the quality and that everything arrived on time.

You’re absolutely right about checking deliveries – with larger pallet orders, we know it’s not always practical to go through everything with the driver there. Customers have a 48-hour window after delivery to go through everything properly – just a quick visual check on arrival to ensure qtys, sizes and packaging looks great.

We’re so sorry to hear about the mark on one of the doors, but really appreciate you feeding this back and for your understanding, our customer service team will be in touch ☺️

Thanks again – it genuinely means so much to us.

Doorphoria Ltd からの回答

2026年3月18日

Thanks so much for the lovely review – we really appreciate you taking the time to write it 😊

We’re so glad everything arrived smoothly and you’re happy with the doors and hardware.

The Blonde Oak range is a customer favourite, and it’s easy to see why – such a great choice.

It means a lot to us, especially knowing how important the project was – and you were both an absolute pleasure to deal with from start to finish.

Shout if you need anything else at all 👍

Doorphoria Ltd からの回答

2025年12月4日

Hi Esmeralda,

Thank you for taking the time to share your review, and I’m truly sorry to hear how disappointed you’ve felt. I completely understand how stressful renovations can be, and how important it is for everything to look perfect in a newly finished home.

I would like to provide some clarity for anyone reading, as only part of the situation has been reflected here.

We received your reply to our last email only last week, after a delay of over two weeks, during which you kindly explained, “I’m sorry for my delayed response, I was away.” As the matter is still ongoing with the manufacturer and we are awaiting their final written response, we were a little surprised to see a public review before we were able to present the full outcome.

From your very first message, you were incredibly complimentary about the products. You wrote: “The doors are absolutely beautiful.” In your review you also said: “I was extremely happy when everything arrived, the doors looked beautiful and exactly what we wanted.” Because of this, it is disheartening to now see the situation described as poor product quality, particularly as four of the six doors — delivered in identical packaging — were installed without any issues.

For transparency, when you contacted us on 24th October, we immediately asked for photos of the damage before installation, so we could raise the matter formally. The next message we received was on 30th October, when you wrote:
“My husband has already installed the doors with the door installer… one of the doors might be improved with some filler.”
This meant we did not have the opportunity to assess the doors while still packaged or before being handled, which is essential for evidencing transport or manufacturing issues.

The photos we received showed the affected doors fully unwrapped, moved and handled on site, with visible black hand marks at both ends of the doors, as well as scuffs, chips and dents to the corners and edges. These indicators are consistent with on-site handling rather than a manufacturing defect. It’s also important to note that none of these concerns were reported at the time of unpacking.

This aligns with the manufacturer’s assessment based on the images provided.

As outlined in our Terms & Conditions, any marks or damage to the edges or faces must be reported at the time of delivery and before installation, during the initial inspection once packaging is removed. This process is designed to protect customers by allowing us to raise a claim immediately if something has arrived damaged.

It may also be helpful to clarify that the doors supplied are primed, meaning they must receive a final finish after installation to meet the manufacturer’s warranty guidelines. These requirements are set out by the factory and repeated in our T&Cs and order confirmations. From the photos, the doors appear to have been installed without a final finish, which places them outside standard warranty conditions.

Even with these limitations, we have done our best to support you in every way that is fair and reasonable.

I genuinely understand how upsetting it is when something doesn’t look perfect, especially in such a focal point of your home. Please be assured that we have never dismissed your concerns — we have simply followed the industry process required to review and resolve such issues fairly, based on the information we are given.

If you would like to discuss anything further, I am completely available and happy to help, just as I have been from your first contact with Doorphoria.

Kind regards,
Cassie

Doorphoria Ltd からの回答

2025年12月4日

Hi Karolina,

Thank you so much for your lovely review!
We’re really pleased to hear you’re happy with the quality of your door and that you felt kept in the loop while it was on its way.
If you need anything at all in future – advice, matching products, or aftercare – we’re always happy to help.
Thanks again for choosing Doorphoria!

Kind regards,
Cassie

Doorphoria Ltd からの回答

2025年9月2日

Hi Dawn,

Wow – what a fantastic review to read, thank you so much! We’re absolutely thrilled to hear this is your second purchase with us and that everything has been such a positive experience.

It means a lot to know you’re happy with the quality of the doors and our service — we’ll be sure to pass your kind words on to our delivery team too.

We can’t wait to help you with your next order in a few months’ time. Thanks again for your continued support, it really does mean the world to us!

All the best,
Your Doorphoria Team 🚪✨

Doorphoria Ltd からの回答

2025年7月8日

Thanks so much for the 5-star review – we really appreciate you taking the time to leave it! 🙌 We're so glad you were happy with the service.

Shout if you ever need anything else – always happy to help! 😊

Cassie & the Doorphoria Team 🚪✨

Doorphoria Ltd からの回答

2025年6月30日

Hey Lucie
Wow 🥹 – thank you so much for the lovely review! We're absolutely thrilled to hear that you're happy with your new doors – that’s exactly what we love to hear! 😊

It’s great to know our sales team and delivery driver made a good impression too – we’ll be sure to pass on your kind words to them.

Thanks again for choosing us (8 doors – amazing!), and for recommending us – it really means a lot.

Cassie and The Team xxx

Doorphoria Ltd からの回答

2025年6月25日

Hi there,

Thank you so much for your lovely review – it really means a lot to us! We're so glad to hear you love the door and that the finish was just what you were hoping for. We'll be sure to pass your kind words on to our delivery team too – they’ll be chuffed to know they made a great impression.

Thanks again for choosing us – and if you ever need anything else, you know where we are!

All the best,
Cassie & the Doorphoria Team 🚪😊

Doorphoria Ltd からの回答

2025年6月14日

Thank you so much for your lovely message -

We're absolutely over the moon to hear how happy you are with your doors. “Chuffed to bits” is exactly how we want all our customers to feel.

It was a pleasure being part of your project, and knowing you’re so delighted with the final result is the best reward we could ask for.

Thank you again for your support – and enjoy every moment with your beautiful new doors!

Warmest wishes,
Cassie and the Team <3

Doorphoria Ltd からの回答

2025年6月11日

Hi Mark,
Thanks so much for taking the time to leave a review — really glad to hear you were happy with the customer service! We really appreciate your support.

If you ever need anything else or have any questions down the line, just give us a shout — we’re always here to help.
Cassie and The Team.

Doorphoria Ltd からの回答

2025年4月11日

Thank you so much for your lovely review, Avi! We understand that project timelines can sometimes shift, and we're always happy to work alongside you to make the delivery process as smooth and hassle-free as possible. We're thrilled to hear you're pleased with the quality of the doors and our competitive pricing. If you need any further assistance, don’t hesitate to reach out!
Cassie Kinnear
Director

Doorphoria Ltd からの回答

2025年4月4日

Hi Leigh,
Thank you so much for taking the time to leave such a glowing review! It means the world to me personally and the whole team at Doorphoria. Knowing that you’re thrilled with both the service and the quality of your doors is exactly why we do what we do.
Your project was as important to us as it was to you, and we’re so glad everything turned out just the way you wanted. From start to finish, it’s been an absolute pleasure working with you.
Your kind words and recommendation are truly appreciated—it’s reviews like yours that remind us why we’re so passionate about helping our customers create something special for their homes.
If you need anything again in the future, you know where to find us!
Best wishes,
Cassie Kinnear
Director, Doorphoria Ltd

Doorphoria Ltd からの回答

2025年3月13日

Thank you so much for your kind review of your Doorphoria experience. We’re thrilled you are happy with your Mexicano Doors. It’s fantastic to know that our update reminders and delivery service met your expectations too—our team prides itself on ensuring a smooth and pleasant experience from start to finish.
If you need anything else or have any questions, please don’t hesitate to get in touch.
Have a lovely week.
Cassie
Director.

Doorphoria Ltd からの回答

2025年3月3日

Thank you for your kind words and understanding. We’re so sorry for the mix-up with your delivery initially—it can be frustrating when things don’t go perfectly to plan. However, we’re delighted that we were able to quickly resolve the issue and ensure your door made its way to the correct address.
We aim to deliver not only high-quality products but also exceptional customer service, and we truly appreciate your patience and trust in allowing us to put things right. If there’s anything else you need, please do not hesitate to contact us. Thank you again for your support!
Cassie
Director

Doorphoria Ltd からの回答

2025年2月22日

Hi Simon,
Thank you for your honest review! We’re so pleased to hear that we could quickly resolve the issue with the missing hinges for your doors. Your satisfaction is incredibly important to us, and we’re committed to providing reliable and prompt service every time.
It’s great to know that the hinges arrived the next day and that you were happy with the outcome. Speed and efficiency whilst maintaining quality of service are at the heart of what we do, and we’re glad we could meet your expectations.
We’d love the chance to serve you again in the future. If there’s anything else you need, don’t hesitate to get in touch—our team is always happy to help.
Thanks again for choosing us,
Cassie
Director

Doorphoria Ltd からの回答

2025年2月22日

Hi Pat,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your Pesaro Door and the service you received. They truly are stunning aren’t they?
At Doorphoria, we’re committed to offering quality products that not only transform spaces but also leave our customers completely satisfied. It’s always our goal to ensure your experience is seamless—from product selection to delivery.
We’re grateful for your support.
Warm regards,
Cassie
Director

Doorphoria Ltd からの回答

2025年2月18日

Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with us and i will certainly pass this on to our team. Your kind words mean the world to us.
We hope to serve you again soon! 😊
Best wishes,
Cassie
Director

Doorphoria Ltd からの回答

2025年2月18日

Hi Chris! WOW! What a review! Thank you so much for taking the time to share this with us! We’re absolutely thrilled to hear that you’ve had such a positive experience – not once but twice!
Your kind words about our exceptional service, advice, and product reliability mean the world to us. Hearing that we’ve been able to deliver on our promises is exactly what we aim to achieve with every order.
We’re so grateful for your trust and your recommendation – it makes all the effort worthwhile. If there’s anything else you need in the future or if we can help with anything else, don’t hesitate to reach out.
Thanks again for choosing us, and have a great week.
Best regards,
Cassie
Director