We ordered ex display French doors from the website. I emailed to check a few details and got a swift response. The doors were delivered promptly but there was an issue, however our main contact Bob... もっと見る
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レビュアーのコメントを見てみましょう
Thank you very much for the high-quality window for a reasonable price. The delivery was cautious, 5* to the delivery company.
A Brilliant service from Bob at Doors4U at their warehouse in Birmingham. Bob sorted everything out, waded through his stock, found an appropriate door that fitted my perameters and put it on a del... もっと見る
I believe the costs were far too expensive. I was quoted one thing told during the process how much these parts would cost including the labour. I expected something round just over 1k but when I got... もっと見る
企業が回答しました
企業情報
当該企業による記述
We stock, deliver and install composite and uPVC doors to all UK destinations. Our prices are up to 70% off the regular price as we stock manly ex-display and mismeasured doors. Visit our website to find out more.
連絡先
787 Warwick Road Tyseley , B11 2EL, Birmingham , 英国
- 07930536880
- sales@doors-4u.com
- doors-4u.com
4.6
優良
144件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
There was nothing which made the…
There was nothing which made the experience great.
The first door which arrived had obscure glass rather than clear as requested. The door wouldn't open, I called you, and you said that I might have to force it a bit to open it, I didn't and waited for a fitter to do it, he assured me that the lock was broken [the top two bolts did not move when handle operated], in fairness, when I reported this, I was told that a new door would be sent out - it was, but it was damaged on the hinges, it had the clear glass as requested, but it was the wrong hand. I decided to fit the newly arrived door as my fitter was on site, but he could not rehang the door on the hinges after fitting the frame, as there was not enough play, and the hinges had to be cropped to allow enough height to hang the door
2025年6月11日
Doors 4U からの回答
Thank you for your feedback. We’re sorry to hear that the experience did not meet your expectations.
Regarding the glass specification, we reviewed the original order and found no mention of a request for clear glass. We shared this information with you to clarify that the order was fulfilled based on the details provided at the time. That said, we did agree over the phone to send a clear glass unit as a gesture of goodwill.
As discussed we agreed to a right hinged door and you confirmed this would be acceptable and we proceeded.
Concerning the hinge alignment, these doors are manufactured to standard specifications used by a major DIY retailer and typically do not require adjustment by a competent installer. We understand every installation has its own challenges, but these are outside the scope of our responsibility.
We aim to provide accurate service and clear communication at every step, and while we regret that this experience has not been satisfactory for you, we will be including this clarification in our response to your public review.
Best regards
Good communication and delivered…
Good communication and delivered promptly by friendly staff
2025年6月13日
No stars!!
No stars!!!
Customer service stinks!!!
Very bad attitude!!! Disgraceful communication by phone!!! Refused come to customers house because of traffic!!!
2025年6月10日
自発的なレビュー
Doors 4U からの回答
Dear Ligita
I'm sorry you feel this way – it’s never our intention to leave a customer feeling disappointed.
We understand the importance of in-person service, and we always aim to accommodate requests wherever possible. However, in this case, due to extremely heavy traffic (a 45-minute drive over just 8 miles, as schools had just broken up), we called to offer an alternative—such as sending photos via WhatsApp or arranging a visit at a different time. Unfortunately, the conversation became tense, and when we highlighted the tone being used, we were told not to bother attending.
We did try to follow up and rearrange, but our call went unanswered.
We value every customer and are always willing to find a solution that works. If you'd still like to go ahead, we're happy to reschedule at a convenient time.
Advertised windows they didn’t have…
Advertised windows they didn’t have then was offered an alternative, which was the wrong size so I had to ask for a refund what took forever
2025年4月23日
Doors 4U からの回答
Thank you for your feedback, and we're sorry for the inconvenience caused.
Unfortunately, due to the high volume of stock we turn over—thanks to our competitive prices—there are occasions when an item becomes unavailable before it can be removed from the website. This is why we advise customers during busy periods to check stock availability before placing an order.
We understand the frustration this caused, especially with the alternative not being the right fit and the delay in processing your refund. We're working hard to streamline both our stock management and refund process to prevent situations like this in the future.
We really appreciate your patience and hope we can offer a better experience next time.
OK but check what you get
Prices are still relatively low but are creeping up getting nearer to new stock from a UPVC supplier. Also, this time I was not supplied with window cills. My last 3 orders all came with cills. Cynically, I am wondering if they were removed so it would be an extra cost on top.
2025年4月6日
Red "art deco" composite door ⭐
Really happy with our experience with Doors 4U. Emailed enquiry was swiftly replied to and we were get up to date re delivery - on the day the delivery guy was lovely and we are super pleased with the door, just like it looked in the online listing but even nicer. Great service overall would recommend.
2025年3月26日
Had a door delivered
Had a door delivered, it wasn't the one we ordered but it just so happens we prefer the style, communication was there but quite abrupt messages not conveying a lot of information which leads to multiple back and forth questions and answers. Quick delivery, much quicker than first quoted but with short notice, luckily we were at home on day of delivery. I am giving 4 stars as we did change the order from the original and refunds went smoothly.
2025年2月23日
Excellent from start to finish
Super service from Bob who measured up our door to the fitters who came on time and did a super job. Thank you it will be now our first point of call in future. Give them a try
2025年1月23日
自発的なレビュー
Very happy with the solidor purchased
Very happy with the solidor purchased, pristene product and unbeatable price. Great after purchase customer support, cant recommend highly enough.
2024年10月23日
Superb efficient service
Superb efficient service. Very quick delivery, excellent communication
2024年10月30日
Great quality door at very good price
Great quality door at very good price, delivered within a few days of ordering.
2024年10月8日
Thanks to Bob for giving us a fabulous…
Thanks to Bob for giving us a fabulous service. I would recommend Doors4U.
2024年10月25日
自発的なレビュー
Great company
Great company, good communication. The door was fabulous. Would recommend and would use again. Also, our delivery driver was lovely :)
2024年9月13日
The service was excellent
The service was excellent. I placed my order and was advised the next day when the delivery would be made and it arrived on the day. Carrier called on the day to advise what time he would arrive and duly turned up within the time slot.
No negatives from me.
2024年5月21日
Highly recommend
Purchased two windows and two doors, great price, quick delivery. Would definitely recommend and would purchase from here again
2024年4月11日
Great company
Very good service delivered on time and no problem for the delivery men to carry it to were I wanted it
2024年3月11日
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