It was a relief to start working with DooU on my success in obtaining weight loss and weight management. There is a simple assessment to complete to make sure that this is the correct plan for your he... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It was smooth, seamless process to obtain a prescription when doctor ignored my need for weight loss as a type 2 diabetic. Source of diabetes is weight and solution is to reduce weight not managing s... もっと見る
企業が回答しました
Did not provide any real consultation as promised and then suddenly tried sending me pills and charging me without consent
企業が回答しました
Expérience professionnelle et proactive… je pourrais que donner de bons commentaires pour ce service, c’est ce que que je souhaite faire aujourd’hui. Merci!!!
企業が回答しました
企業情報
当該企業による記述
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
連絡先
カナダ
- doou.ca
4.5
優良
396件のレビュー
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy, but non-transparent pricing
I give the company points for ease of use and reliability. However, they are not at all transparent about pricing. You won’t know how much your prescribed drug costs until you get your receipt.
2025年9月9日
自発的なレビュー
DooU からの回答
Hi Laurent,
Thank you for sharing your feedback. We’re glad to hear you’ve found our service easy to use and reliable. We also understand your concern about pricing transparency.
Our team will be reaching out to you shortly to explain the process in detail and answer any questions you may have regarding your treatment plan.
This business practice was highly unethical!
I was not made aware of the cost which was. $500 which was far too much for me! It seems highly unethical to sell something without stating the cost upfront. I would never have agreed to the assessment if I knew about the $500 charge. I should get my $45 assessment fee back!
2025年9月3日
自発的なレビュー
DooU からの回答
Hi Catherine,
We apologize for the inconvenience caused. Please know that we’re here to guide you every step of the way. It was great speaking with you over the phone, and we’re glad we could help clarify the next steps in your weight loss journey.
We look forward to your reply once you hear back from your insurance company, and we’ll continue to guide you through the following steps.
Fast and efficient
Fast and efficient. I tried a couple other sites and have yet to get a reply. DooU is picking up their slack!
2025年9月8日
自発的なレビュー
DooU からの回答
Thank you so much for your kind words! We’re happy to hear that you found our service fast and efficient. At DooU, we strive to respond quickly and provide the care and attention our members deserve, so it’s great to know we’ve made a difference for you—especially after your experience with other sites. We’re grateful you chose us and look forward to supporting you every step of the way on your health journey!
The assessment is very quick and good…
The assessment is very quick and good response. Thanks for the Doou
2025年9月7日
自発的なレビュー
DooU からの回答
Thank you for your kind words! We’re so glad to hear that you found the assessment process quick and that our team provided a good response. At DooU, we aim to make things as smooth and efficient as possible while still giving you the care and attention you deserve. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We’re here to support you every step of the way!
DooU からの回答
Thank you so much for your feedback! We’re thrilled to hear that you found the process very fast and efficient — that’s exactly what we aim to deliver. Our team aims to make sure everything runs smoothly so you can focus on what really matters: your health and well-being. Knowing that the experience met your expectations encourages us to keep improving and serving our members with care and efficiency. We truly appreciate you taking the time to share your experience and look forward to supporting you throughout your journey.
DooU からの回答
Thank you for sharing your experience with us! We’re so glad to hear that you found the application process fast and easy — that’s exactly what we strive for. Our goal is to make enrollment as simple and stress-free as possible while ensuring you feel fully supported and informed along the way. It means a lot to know that the process worked well for you, and we truly appreciate you taking the time to leave this feedback. We’re excited to be part of your journey and are committed to continuing to provide you with smooth service and excellent care.
It is a scam
It is a scam, they will charge you even if you don't get the service. I started filling the profile but as the info got less and less 'legit' looking (why a scan of my driver's permit?), I stopped filling it and left the site. I was charged 90$ and they refused to reimburse me. Big scam!
EDIT
After I posted this, they accepted to give me my money back even if they had initially refused by email. They specified that the reason for asking a picture of my drivers licence was to verify my Canadian address.
2025年8月4日
自発的なレビュー
DooU からの回答
Thank you for your feedback. We apologize for the confusion - we do not charge unless you're approved for treatment and choose to proceed.
It sounds like there was a misunderstanding about our billing process. We're committed to resolving this within the next 24 hours. Please provide your profile details by writing to support@doou.ca directly so we can investigate and make this right.
We appreciate you bringing this to our attention and look forward to resolving this at the earliest.
Best care for my health needs
I was able to enroll in the program quickly. The process was streamlined very well, with strong effective communication ensuring that I had all the information needed to complete my application. I feel that I am receiving the best care for my health needs.
2025年9月4日
自発的なレビュー
DooU からの回答
Thank you so much for your thoughtful review! We’re glad to hear that you found the enrollment process quick and streamlined, and that our communication helped make everything clear and easy for you. It’s wonderful to know that you feel supported and well cared for — providing the best experience for your health needs is always our top priority. We’re honored to be part of your journey and look forward to continuing to support you every step of the way.
Exceptionally fast and very convenient …
So far the experience has been very simple. I would highly recommend it.
2025年9月4日
自発的なレビュー
DooU からの回答
Thank you for sharing your experience! We’re so glad to hear that the process has been simple for you so far. Your recommendation means a lot to us, and we look forward to continuing to support you throughout your journey.
Great and fast service!
2025年9月3日
自発的なレビュー
DooU からの回答
Thank you for your kind words! We’re so glad to hear you had a great and fast experience with us. Your feedback means a lot, and we’re here to continue providing you with the same level of support throughout your journey with DooU.
Quick so far but I will update.
2025年9月2日
自発的なレビュー
DooU からの回答
Thank you for your feedback! We’re glad to hear things have been quick for you so far. We look forward to continuing to support you and hope your experience stays just as smooth. We’re here for you every step of the way.
The process was simple and fast…
The process was simple and fast approval I would highly recommend it
2025年9月1日
自発的なレビュー
DooU からの回答
Thank you for sharing your experience! We’re so glad to hear that you found the process simple and the approval quick. Your recommendation means a lot to us, and it motivates our team to keep making the journey as smooth and stress-free as possible for every member.
We truly appreciate your trust and look forward to supporting you along the way!
DooU からの回答
Thank you so much for your kind words! We’re delighted to hear that you found our service fast and efficient, and we truly appreciate your recommendation. Our team aims to make sure every member has a smooth and supportive experience, so it’s wonderful to know we delivered on that for you.
We’re grateful for your trust and look forward to continuing to support you on your journey!
DooU からの回答
Thank you so much for your review! We’re so glad to hear that you had an excellent experience signing up. Our goal is always to make the process simple, clear, and stress-free, so it’s wonderful to know that this was reflected in your experience.
We truly appreciate you sharing your feedback and trusting us to support you on your journey.
DooU からの回答
Thank you so much for taking the time to share your experience with us! We’re happy to hear that you found the approval process easy and that the turnaround was quick. We know how important it is to keep things simple, smooth, and efficient, especially when it comes to your health and well-being.
Thank you again for your kind words and for trusting us to support you in your journey—it truly means the world to our team!
Fast and easy experience
Accessibility is great. Questions were straight to the point and I got updates at every step of the process
2025年8月25日
自発的なレビュー
DooU からの回答
Hi Shania,
Thank you so much for your feedback! We’re thrilled to hear that you found our service accessible and that your questions were answered clearly and directly. Keeping you informed at every step of the process is very important to us, and it’s wonderful to know that it made your experience smooth and stress-free. Your kind words motivate our team to continue providing the best support possible. We truly appreciate your trust.
They made my experience easy!
2025年8月8日
自発的なレビュー
DooU からの回答
Hi Janick,
Thank you so much for your feedback! We’re thrilled to hear that we were able to make your experience easy and smooth. Our team strives to provide a seamless and stress-free process for all our clients, so it’s wonderful to know that it made a positive impact for you. We truly appreciate your trust and look forward to supporting you on every step.
Great Experience!
It was super fast results. I had questions through the chat option and all my questions were answered!
2025年8月20日
自発的なレビュー
DooU からの回答
Hi Michelle,
Thank you so much for sharing your experience! We’re delighted to hear that you received super fast results and that our chat support was able to answer all of your questions. Providing timely and helpful support is very important to us, and it’s wonderful to know that it made a difference for you. Your feedback encourages our team to continue delivering the best service possible. We truly appreciate your trust and look forward to being part of your health journey.
Quick renewals but poor support
The renews happens really quick, but if you actually need to contact their support it is a terrible experience.
They just reply pre defined answers, looks like you are speaking to a robot, and for some reason you cannot follow up on the chat, so if you have a follow up question into something they said you, you need to open a new chat which doesn’t make sense, but as soon as someone reply your question they close chat and you cannot write more, so you end up with tons of chats opened.
The main issue I have with them is because I was taking monjauro 10mg and seen a lot of results, but asked to change medication once monjauro is expensive.
They did put me on ozempic 1mg for 3 months even though I asked for a higher dose, obviously such a lower dose didnt take any effect and I spent a lot of money for no results.
It has been a fight for them to understand they should put me in a equivalent dose, they just considered I was starting a new treatment and this is it, so a lot of money spent for no reason.
Support just reply automatic pre defined answer and doesn’t look at other chats to understand the situation.
In summary, is a good choice if you will stay in the same medication and don’t need to speak to anyone about your treatment. Otherwise, I am having a hard time
Edit: a nice guy called me on the phone and sorted the issue. Increasing to 4 stars.
2025年8月14日
自発的なレビュー
DooU からの回答
Hi Matheus,
While we take great pride in our customer service, it seems we may have fallen short in your case. Our team will be reaching out to you soon to connect and help explain the reasons behind the medication switch made by the doctors and how it is crucial in order to provide you with a safe and effective treatment.
We truly value your feedback and are here to support you every step of the way to ensure your success.
Fast and easy
2025年8月15日
自発的なレビュー
DooU からの回答
Thank you for your feedback! We’re glad to hear you found the process fast and easy.
We are here to support and guide on every step.
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