I am really disappointed. The unit stopped working right before an event where I planned to use it. This is now the third Doxy product I have purchased over the years, and unfortunately they seem... もっと見る
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レビュアーのコメントを見てみましょう
It would be great if you had EU warehouse or at least provided clear information about additional costs like customs duties and 23% VAT. I got caught off guard by these extra charges, and it would h... もっと見る
企業が回答しました
I received a great discount which was a no brainer in buying another Doxy. We're all feeling the pinch. It's a straightforward website, easy to navigate and a much bigger choice than years gone by... もっと見る
企業が回答しました
The product it selfe is an amzong tool. But getting it New, and payed in a Premium price. Getting it allready scratched up-out of the box- was a disappointment in some degrees at first. But a really... もっと見る
企業が回答しました
企業情報
当該企業による記述
Please note: The reviews currently shown on this page relate to products manufactured and distributed by CMG Leisure Ltd, the former licensee of the Doxy brand. CMG Leisure Ltd went into administration in August 2025. Doxy is now under new ownership and management with Doxy 2.0 Ltd, an independent, self-funded company dedicated to rebuilding the brand and bringing production back stronger than ever. New, re-engineered Doxy products will launch in February 2026, designed and developed under the new Doxy 2.0 team. The Doxy Wand Massager remains recognised as Europe’s answer to the Hitachi Magic Wand – known for its deep, rumbly vibrations and precision engineering. The next generation continues that legacy, combining British design with upgraded materials, refined performance, and the same unmistakable Doxy power.
連絡先
Beeching Park, Kelly Bray Unit 8, PL17 8QS, Callington, 英国
- 00000000000
- info@doxymassager.com
- doxymassager.com
3.6
まあまあ
358件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent product, much enjoyed
I was eventually able to order as a guest when the website kept not recognising my password, even after changing it. The product is excellent and much enjoyed
2025年3月3日
CMG Leisure Ltd からの回答
Dear Janet,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
import charges half of the items price
The shipping was fine, but I had to pay UPS extra for the import charges. That came out to about half of the purchase order. That was not obvious to me when ordering and if I would have known that I would have tried to find a reseller in my country.
2025年2月27日
CMG Leisure Ltd からの回答
Dear Valued Customer,
Thank you for your review, and apologies for the issues you've encountered with customs charges.
Unfortunately we have no control over customs charges as these are decided by the receiving country's customs agencies.
We do try to make this as clear as possible to all our customers. We have a box that customer must tick at checkout to confirm that they understand that they are responsible for these charges.
We also have all the information regarding possible customs charges on the delivery page of our website.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Best Regards,
Katie
Great!
- Product is solid, well-built, I really like the more buzzy, high-frequency rather than rumbly vibrations
- Arrived in great condition, quickly
- Easy to use, no complicated modes or buttons, just on/off and lock options.
2025年2月27日
CMG Leisure Ltd からの回答
Dear valued customer,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear James,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Awesome just couple of suggestions
The customer service was absolutely amazing, I only have 2 things that could be taken in consideration, as a company that serves a lot of different areas of the world I would think of how to shorten the response time from customer service, for me it was usually a day or 2 response time, I do understand the time zone difference so I’m not mad just a possible suggestion. Also another possible suggestion is when u send the code to give the discount for the warranty, yet have us do the whole ordering process ourselves, it would be nice to be able to apply the code yet still be able to customize the product and be able to pay the difference.for example I had the die cast flagship model corded, I wanted to change the color and add the gold ring that cost extra. I was able to change the color but when I added the gold ring option it said code is invalid for this product. I was hoping that the code take the discount and then allow me to pay the difference but wouldn’t let me. So if u could think of a way that if ur doing a warranty code discount make it a discount for the price of warranty object so that if someone changes or customizes they still get the warranty technically by having the discount yet they can pay the difference of the added options. Anyway overall customer service was excellent
2025年2月26日
CMG Leisure Ltd からの回答
Dear Demitry,
Thank you for your review, we're glad to hear that you found the customer service excellent.
Your feedback is important to us, and we appreciate you sharing your experience.
We are a small team and we do try to reply as soon as possible. Regarding the warranty discount codes, these are product specific and warranty replacements are usually like for like products.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
I received the wrong item
I received the wrong item and reached out to customer support, but they have yet to resolve the issue in a timely manner or provide any clear guidance. The lack of communication has been frustrating, and I’m still waiting for a resolution.
2025年2月24日
CMG Leisure Ltd からの回答
Dear Mark,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
We have now been in contact to resolve this issue. Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
⭐⭐⭐⭐⭐ 5 Stars
⭐⭐⭐⭐⭐ 5 Stars – Powerful, Durable, and Amazing Customer Service!
This vibrator is an absolute game-changer! The power is incredible, with deep, rumbly vibrations that hit just right. Whether you want something gentle or something mind-blowingly intense, this delivers every time. Plus, it’s super durable—I’ve had it for a while now, and it still works like new.
I did run into a small issue at one point, but customer service was fantastic! They responded quickly, were super helpful, and made sure I was taken care of with no hassle. It’s so refreshing to see a company that truly stands behind its product.
If you’re looking for a reliable, high-quality, and ultra-powerful vibrator, this is it! Worth every penny!
2025年2月7日
CMG Leisure Ltd からの回答
Dear Torrie,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Expensive issues
I have purchased thousands of dollars of your products and they all keep breaking. It is the strongest wand I’ve found, but it only seems to last a short time. I have reached out to support for a warranty issue and have not heard back in months.
2025年2月7日
CMG Leisure Ltd からの回答
Dear Mariel,
We're truly sorry to hear about your experience, I can confirm that our warranty team did reach out to you regarding this issue in September but didn't hear back.
Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Jasmine,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Davide,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the fast service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Thank you for such excellent customer…
Thank you for such excellent customer service. I had an issue with my Doxy 3 massager losing the silicone off the massage head and was sent a replacement with no issue. Best massagers ever!!
2025年1月30日
CMG Leisure Ltd からの回答
Dear Joseph,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product and the customer service!
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
DO NOT BUY THE DOXY DIE CAST R...
DO NOT BUY THE DOXY DIE CAST R...
Have been using Doxy corded wand for years and rated it for it's intense vibrations paralleled by none. Bought this wand on the expectation of more power (absolute false advertising) The wand is nowhere near as powerful, or we just got unlucky with a bad motor. It also has no nuance in it's settings compare to the corded wand, lowest setting too high, highest setting you can barely tell the difference.
It is cumbersome, heavy, and completely useless as a vibrator. Whats more we waited ages for the product to arrive, wrote to Doxy and took them over a week to reply. This is either a mistake, or false advertising and a terrible product.
I no longer trust Doxy as a company. After spending a small fortune on something that was promised to have more power I am hugely disappointed. We will be writing them to look for compensation (unlikely) In the meantime writing this to ensure more people don't waste their money.
Go for corded if you're going to go for Doxy at all...
2025年2月22日
自発的なレビュー
CMG Leisure Ltd からの回答
Dear Olivia,
We sincerely apologise for the issues you've encountered with your Die Cast R. Your experience is not in line with the high standards we strive to maintain.
Please could you reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
Really great wand
Really great wand, just as powerful as my old Doxy corded. Bought it to replace it. Being rechargeable and cordless much easier to use. But for the price I would have expected a nice box or something like a cloth bag to store it in.
2025年1月28日
CMG Leisure Ltd からの回答
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product and we appreciate your feedback about the packaging.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Website was easy to navigate
Website was easy to navigate, and informative. Checkout process was quick and easy.
2025年1月28日
CMG Leisure Ltd からの回答
Dear John,
Thank you for your wonderful review! We're delighted to hear that you found the website and checkout process quick and easy.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Rodney,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and fast delivery.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Wonderful product with a great warranty!
Customer service was great and they honored my warranty with an easy solution and I received my new one in 3 days. Very happy
2025年2月7日
CMG Leisure Ltd からの回答
Dear Sydney,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Adrian,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Product arrived on time.
2025年2月4日
CMG Leisure Ltd からの回答
Dear John,
Thank you for your wonderful review! We're delighted to hear that your product arrived on time.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Like pulling teeth
Dental work is no fun either if you are not smiling afterward. And so it goes. Tough to clear the warranty hurdle but in the end the back of my neck is certainly appreciative to be back in service.
2025年2月3日
CMG Leisure Ltd からの回答
Dear Ben,
Thank you for your review, we're glad we were able to resolve your issue and that you are pleased with your new product.
Your feedback is important to us, and we appreciate you sharing your experience. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
I still haven’t received the product…
I still haven’t received the product despite paying for expedited shipping. We are now on her birthday trip - without her birthday present. Not happy at all.
2025年2月3日
CMG Leisure Ltd からの回答
Dear Chris,
i can confirm that your order was shipped the same day that you placed it.
If you have still not received your product then please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Thank you for choosing us!
Best Regards,
Katie
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