I am really disappointed. The unit stopped working right before an event where I planned to use it. This is now the third Doxy product I have purchased over the years, and unfortunately they seem... もっと見る
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レビュアーのコメントを見てみましょう
It would be great if you had EU warehouse or at least provided clear information about additional costs like customs duties and 23% VAT. I got caught off guard by these extra charges, and it would h... もっと見る
企業が回答しました
I received a great discount which was a no brainer in buying another Doxy. We're all feeling the pinch. It's a straightforward website, easy to navigate and a much bigger choice than years gone by... もっと見る
企業が回答しました
The product it selfe is an amzong tool. But getting it New, and payed in a Premium price. Getting it allready scratched up-out of the box- was a disappointment in some degrees at first. But a really... もっと見る
企業が回答しました
企業情報
当該企業による記述
Please note: The reviews currently shown on this page relate to products manufactured and distributed by CMG Leisure Ltd, the former licensee of the Doxy brand. CMG Leisure Ltd went into administration in August 2025. Doxy is now under new ownership and management with Doxy 2.0 Ltd, an independent, self-funded company dedicated to rebuilding the brand and bringing production back stronger than ever. New, re-engineered Doxy products will launch in February 2026, designed and developed under the new Doxy 2.0 team. The Doxy Wand Massager remains recognised as Europe’s answer to the Hitachi Magic Wand – known for its deep, rumbly vibrations and precision engineering. The next generation continues that legacy, combining British design with upgraded materials, refined performance, and the same unmistakable Doxy power.
連絡先
Beeching Park, Kelly Bray Unit 8, PL17 8QS, Callington, 英国
- 00000000000
- info@doxymassager.com
- doxymassager.com
3.6
まあまあ
358件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Super website and experience
Great website, easy to follow and many payment options.
Fast delivery would highly recommend
2025年2月3日
CMG Leisure Ltd からの回答
Dear Neil,
Thank you for your wonderful review! We're delighted to hear that you found the website easy to follow you're satisfied with the fast delivery.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
High quality toy
2025年1月15日
CMG Leisure Ltd からの回答
Dear Haley,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Product was great until it broke under…
Product was great until it broke under warranty then so far it's been with them a week or more and they're very slack at replying to emails and thus far haven't told me when my replacement is coming...
2025年2月7日
自発的なレビュー
CMG Leisure Ltd からの回答
Dear valued customer,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain. Please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
amazing Tool, great support, fast results!
The product it selfe is an amzong tool. But getting it New, and payed in a Premium price. Getting it allready scratched up-out of the box- was a disappointment in some degrees at first. But a really fast and helpfull support made the whole experience a bliss in itselfe. I can totally recommend the doxy wands (kills every satisfyer im told ;p.), cab totally tell u there support is fast and helpfull! 5/5 Star gives!
2025年2月5日
CMG Leisure Ltd からの回答
Dear Levin,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the service you received and we are glad we could help resolve your issue.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Steve,
Thank you for your fantastic review! Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Be transparent about the costs of…
Be transparent about the costs of shipping. Honesty lasts
2025年1月29日
CMG Leisure Ltd からの回答
Dear Nathalie.
Thank you for your review, and apologies for the issues you've encountered with customs charges.
As it has been mentioned in our emails to you, unfortunately we have no control over customs charges as these are decided by the receiving country's customs agencies.
We do try to make this as clear as possible to all our customers. We have a box that customer must tick at checkout to confirm that they understand that they are responsible for these charges.
We also have all the information regarding possible customs charges on the delivery page of our website.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Floyd,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great product with excellent service
They had an issue with shipping the full order so they sent it in 2 parts at no extra cost. Products are very high quality
2025年1月28日
CMG Leisure Ltd からの回答
Dear Chloe,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your products and the service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
The product is amazing
The product is amazing. Exactly what I dreamed of. The shipping was quick and efficient.
2025年1月27日
CMG Leisure Ltd からの回答
Dear Amit,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Ralph,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product and the fast shipping.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great service
2025年1月7日
CMG Leisure Ltd からの回答
Dear Susanne,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
Every time we put down an absorbent blanket
My girlfriend and I love love love our Doxy. 10/10 recommend. Make sure you read the FAQs so you’re not surprised if you get variable vibrations and want a steady stream, and you probably should have an absorbent blanket in place.
2025年1月7日
CMG Leisure Ltd からの回答
Dear Nicole,
Thank you for your fantastic review!
We’re thrilled to hear that you and your girlfriend are pleased with your product! Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
An almost perfect experience
The buying process was very easy. I got a great deal and received the product as promised. The one downside was I never received tracking and the item could have been stolen or damaged in my driveway overnight.
2025年1月6日
CMG Leisure Ltd からの回答
Dear Louis,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
Your feedback is important to us, and we appreciate you sharing your experience regarding not receiving the email containing your tracking information.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Poor value for money.
I’ve owned or gifted at least 6 of these over the years. When they work they are wonderful. However they nearly all fail with the same fault. The head detaches because the thread (plastic) is stripped. The motor is too powerful for the plastic components, they need to be metal. I have emailed and asked if the die cast wands are different, but customer service is never the best. Consider something cheaper.
Edited: That’s all they say, if it’s under warranty, 12 months for a £100 product that should last years.
2025年1月8日
自発的なレビュー
CMG Leisure Ltd からの回答
Dear Ian,
Thank you for your review. Your feedback is important to us, and we appreciate you sharing your experience.
if your wands are still within the warranty period then please head to our website and fill out a warranty form.
https://doxymassager.com/product-warranties/
If you have any further comments or need assistance, please don't hesitate to reach out.
Best Regards,
Katie
The product is dispatched quickly
The product is dispatched quickly, well wrapped and delivered on time.
I have had several products from Doxy and can say customer service is very good, my only criticism would be no discount for return customers.
2025年1月14日
CMG Leisure Ltd からの回答
Dear Julie,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about your products :-)
Your feedback is important to us, and we appreciate you sharing your experience. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
Customer service 😭
Customer service is not the best. Not even very good.
I tried to sent my wand, because after 1.5year it started having some issues with turning on, off, changing speeds etc. It was just a one year warranty, apparently... Ok. Not cool. It's a pricey thing and got broken after a careful use for 1.5 year. I was offered discount to buy a new one, 35%. But the website offers 30% off for everyone. Wow. I replied to the email and a few days later no discount code and no reply. Wand was great but I will look for more customer-friendly company.
2025年1月15日
自発的なレビュー
CMG Leisure Ltd からの回答
Dear Sylvia,
Thank you for your review. Your feedback is important to us, and we appreciate you sharing your experience.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Nevaeh,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and fast shipping.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Excellent was everything you…
Excellent was everything you advertised. Quite and powerful wife loves it.
2025年1月14日
CMG Leisure Ltd からの回答
Dear valued customer,
Thank you for your fantastic review!
We’re thrilled to hear that you and your wife are pleased with your product. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Julian,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
The motor is strong
The motor is strong! The wiring soldier leaves room for improvement! Thank you :)
2025年1月9日
CMG Leisure Ltd からの回答
Dear Michael,
Thank you for your review, we're glad to hear that you’re pleased with your product.
Your feedback is important to us, and we appreciate you sharing your experience. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
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