I ordered two pair, one phantom and one thunder reflective. I received them quickly and loved them both! Unfortunately, my reflective ones started fraying after wearing one time on a loop the strap go... ãã£ãšèŠã
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Very comfortable material is nice all around itâs a must buy they keep dropping that ð¥ check them out âŠ
do not buy. no customer service. they messed up and sent me two left shoes. AI only customer service no person option. told email only. no response to my issue. no public reviews publushed.... ãã£ãšèŠã
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These Draco slides are straightð¥ Super comfortable right out the bag no break-in needed at all. The fit is perfect, and the cushioned sole makes them easy to wear all day without your feet getting... ãã£ãšèŠã
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3.8
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Christmas Ruined
Ordered 2 slides the last week of November as a Christmas present for my boys. They only sent one pair (arrived Dec. 6th). I contacted them via email, told they would send a 2nd pair and on Dec. 15th I was told they were out of stock (9 days later). Thereâs been a few back and forth emails; they do not respond within 24 hours like their website says, they say they will resolve it and do this and that - thereâs no follow through. After being told they would send me a new colorway and expedite it so I can receive it before Christmas, I was sent an automatic email yesterday saying the âout of stockâ pair has shipped but it wonât arrive until after Christmas (over a month since it was ordered). So my kids who asked for these slides for Christmas, will now not get them until after. This has been one of my worst experiences with a company.
2025幎12æ20æ¥
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Dracoslides ããã®åç
Hi Lauren, Iâm really sorry for how this has played out, especially with this being a Christmas gift for your boys and you feeling like youâve been chasing us for answers. Reading your review, itâs clear we dropped the ball on both communication and managing the out of stock situation, and thatâs not the experience we want anyone to have.
During the holiday rush some sizes and colorways sold out faster than our system updated and that led to the partial shipment and the confusing follow up emails, but thatâs an explanation, not an excuse. We truly appreciate that you trusted us with such an important gift and we donât want you to feel like youâve been left in the dark or misled. Weâd really like the chance to fix this with you directly and make sure youâre not left empty handed, whether that is getting you an alternative pair your boys will be happy with or another solution that works for your family. If youâre open to it, please reach out to our support team with your order number and âTrustpilot reviewâ in the subject line so we can prioritize your case right away and follow through properly this time. We are listening, weâre here for you, and weâll use your feedback to tighten up both our stock handling and our response times so this doesnât happen again.
So comfy and comfortable I use themâŠ
So comfy and comfortable I use them everyday for school
2025幎10æ4æ¥
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Dracoslides ããã®åç
Love hearing this, school-day comfy is exactly the vibe weâre going for ð Thanks for wearing them every day, and if you ever need help picking another color or style, weâve got you.
Be very careful...
Listen to the other 1 star reviews. I wish I had done more research on this company before placing my order.
My amazing foster son wanted a specific set of slides for Christmas this year and has come so far in his behavior and therapy that we did not hesitate to get them. He has had an extremely difficult life and an even worse year (parents losing rights completely in January).
This company has not been helpful and just regurgitates what you say back to them as an apology. It has been over two weeks since placing our order and no movement other than label created. Their A.I. bot, customer service reps, and website all stated processing is 1-2 days but almost 2 weeks later and no movement until today.
After more than 5 emails trying to find information on my order, tracking is finally stating it has movement (still in Florida but out of Orlando).
Customer service rep is telling me that it is due to the shipping carrier when it clearly took them 2 weeks to even give the carrier the package. If it is a shipping carrier issue then get another company or maybe contact your customers to let them know of a delay or issue.
My package should have arrived way before Christmas according to your website especially when choosing and paying for expedited shipping.
Long story short only order from them if you are doing so with more than a month of time to make sure your order actually gets there.
2025幎12æ6æ¥
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Dracoslides ããã®åç
Iâm really sorry youâve had this experience, especially when these slides were meant for your foster son after such a tough year, and I completely understand why you feel frustrated and cautious about us after the delays and repeated answers that didnât really help. Holiday volume and carrier issues have caused more delays than usual, but it should not have taken that long for your order to move or for you to get a clear update, and thatâs on us. Weâd really like the chance to make this right: if you can reach out to our support team with your order number and mention this review, weâll personally review the timeline, confirm exactly where your package is with the carrier, and arrange the best solution for you (including a replacement if itâs stuck or lost). You and your son deserve a straightforward resolution and honest communication, and weâre here to fix this and try to earn back your trust.
Best slides ever had ngl
Best slides ever had ngl. Got two for 1 from Black Friday n they came pretty quickly. Super comfortable, and they just look good in general. U could rlly wear these with dam near everything, especially the black colorway.
2025幎12æ19æ¥
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Dracoslides ããã®åç
Appreciate you, fr ð Glad the Black Friday order pulled up quick and that youâre rocking the black pair with everything, thatâs one of our favorite too. Thanks for trusting Draco.
Very nice
The slides are very stylish and comfortable but the shipping is kinda off I ordered my pairs November 31 on Black Friday and they said December 5th but they rescheduled to December 12 but then they delivered it on December 15th the slides make up for the long wait they are so tuff the thunders are my favorite they reflect crazily
2025幎12æ13æ¥
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Dracoslides ããã®åç
Thank you for sticking it out with us and for the honest feedback ð Weâre really glad the slides (and those Thunder's ð¥) made the wait worth it, but the shipping shuffle you described isnât the experience we want for you. Weâre reviewing these holiday delays so timing lines up better next round, and we really appreciate you giving us a chance in the meantime
Great costumer service order and gotâŠ
Great costumer service order and got here in less than 2 weeks the most comfortable slides ever!
2025幎11æ27æ¥
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Dracoslides ããã®åç
Love to hear this! Thanks for shouting out both our team and the comfort of the slides, weâre glad they got to you quickly and are treating your feet right. Appreciate you rocking with Draco. ð
Customer service AMAZING and theâŠ
Customer service AMAZING and the quality of the shoes brought me to buy not one but multiple slides from them and their deals are literally unbeatable especially when you buy VIP I definitely recommend buying from them
2025幎12æ4æ¥
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Dracoslides ããã®åç
Love this so much. Thank you for shouting out our customer service and for trusting us enough to grab multiple pairs and go VIP. Hearing that the deals and quality are hitting for you genuinely means a lot to the whole team. We got you locked in for future drops ð
[NOT a bot] I bought some remasteredâŠ
[NOT a bot] I bought some remastered Dracoâs about 2-3 months ago and they have held up really well and are super comfy and hella tuff, most comfy slide Iâve ever bought 100% worth it
2025幎12æ19æ¥
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Dracoslides ããã®åç
Hearing theyâre the comfiest slides youâve ever bought makes our whole teamâs day. We appreciate you backing us 100% and hope they keep treating you right for a long time. ð
DRACOSSS
BEST SLIDES OUT HERE IN THE MARKET YALL SLEEPING IN THESE BOYS FAM!!! DEFINITELY RECOMMEND FOR ANY1 LOOKING FOR SLIDES!!
2025幎12æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Dracoslides ããã®åç
Letâs gooo ð€ð¥ Appreciate you gassing us up like this! Thanks for rocking with DracoSlides, tap into our app for early access, limited drops, and special offers ð Download it here: [https://x52nrbs0.tapc.art](https://x52nrbs0.tapc.art)
I already got 3 pairs of these jointsâŠ
I already got 3 pairs of these joints they the best slides not just by design but the way they feel hella comfortable ima keep on grabbing more of emðª
2025幎12æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Dracoslides ããã®åç
Thank you for the continued support, 3 pairs is crazy love and it means the world to us ð¥ Enjoy your slides and we canât wait to see you rock even more of them.
100 out of 10 these are amazing
these are the best slides ever
2025幎12æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Dracoslides ããã®åç
Thank you so much for the love! Weâre hype youâre enjoying your DracoSlides ð¥ For exclusive drops, restocks, and VIP perks, download our DracoSlides App here: [https://x52nrbs0.tapc.art](https://x52nrbs0.tapc.art)
Fraud Scam Alert!
I placed an order with Dracoslides.com and immediately regretted it, I have not recieved an order number, tracking number, email confirmation, and am recieving multiple email virus error response messages regarding my purchase. Not only is this unethicle and unprofessional, it is appualing coming from a reputable (so called company) clearly I am not the only one experiencing this issue and it needs to be stopped before it goes to far and anyone else either looses or chances their hard earned money. as expensive as these slippers are this is just sad. I am not sure who is representing the company as spokesperson for these issues. but for their to be this many complaints here about the same issues is staggering and I will make sure I go on a full blown rant campaign to get them cancelled. I literally have no way to contact them no tracking or anything, but my funds went through without a hitch, I smell something foul in the air and I will make sure everyone knows it, I have a background working with the fraud department at a major bank and lets just say, I am putting them on alert.
2025幎12æ17æ¥
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Dracoslides ããã®åç
Thank you for sharing this and Iâm sorry for the stress this has caused, if youâre not seeing an order or tracking confirmation and are getting error messages, it sounds like something has gone wrong with how your emails are coming through. Please reach out to us at info@dracoslides.com with your full name, email used at checkout, and (if you have it) your order number, using the subject line âTrustpilot Order Lookupâ so we can locate your order, confirm the status, and either resend your confirmation with tracking or arrange a free replacement shipment if needed. We take this kind of report seriously and want to get this sorted for you as quickly as possible.
I donât know where my package is IâmâŠ
I donât know where my package is Iâm very scared that I got scammed and I donât know how to get in contact with anyone Iâm very disappointed in this because I spent 200$ on 2 pair of slides just for it not to come through Iâm hoping and praying I get it by the 20th it told me 3-5 business day but yet Iâm on day number 9 and my package is stuck in Orlando Florida this is js sadð€ŠðŸââïž.
2025幎12æ9æ¥
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Dracoslides ããã®åç
Iâm really sorry for how stressful this has been, especially when youâve spent $200 and the tracking looks stuck and you havenât been able to reach anyone, thatâs not the experience we want for you at all. Please email us at info@dracoslides.com with your order number and the subject line âTrustpilot Tracking Helpâ so we can pull up your order, check the latest updates with the carrier, and, if the package is not moving, send a free replacement shipment to make sure you get your slides.
Placed order for a present
Placed order for a present. For two weeks no movement. Day after they said they would check into it finally got movement in tracker. Told them I wanted to return and get full refund. Said since it was mystery order they could not. Also they said shipping company to blame for delay. Seems suspicious that no movement until I got ahold of someone to finally look into it. I suspect that it was not shipped but label was created. Giving them time to fill order. Definitely poor service from Draco slides. Seems a lot of similar complaints about exact same thing. Integrity is a must for a company to earn business.
Update. Still no delivery, still no refund! Company AI only response. Now AI states no refund if shipped. Something is not right with this company. Shipppng delays are their responsibility. They canât just pass the buck.
Still nothing delivered only AI responding. Hopefully my credit card company can get my money back from them.
Still nothing. Noticed all these responses are regurgitated of what the reviewer is saying. Mine was supposed to be express shipping 1-5 business days. I actually got a response from a Draco person who says they canât be responsible for their shipper. Yes you are responsible for your shipper. Thatâs called doing business ethically. Donât pass the buck and take responsibility.
Update I never received package but they have given me a refund.
2025幎11æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Dracoslides ããã®åç
Hi Daniel, Iâm really sorry for the experience youâve had, especially after ordering this as a present and then seeing no tracking movement for so long and feeling your refund request wasnât handled fairly. This isnât the level of service or integrity we want to show. Please email us at info@dracoslides.com with your order number and the subject line âTrustpilot Mystery Orderâ so a team member can review the delay and your refund request in detail and work with you on a proper solution
Im pretty sure this is a scam site
Im pretty sure this is a scam site. Save your money!!!!
Placed my order on Nov.20th for express shipping, on the 26th I received a tracking number but there has been NO movement since then. I have sent multiple emails and all I get back is "I'll escalate this" but its an AI generated message. I've been told to contact again if no movement in 3-5 days and that was 7days ago. Emailed back and NOTHING!! I have even tried emailing the shipping company and nothing.
All seems very sketchy now. Pretty sure its a scam. Which sucks, my son REALLY wanted a pair for Christmas.
2025幎11æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Dracoslides ããã®åç
Hi Charlee, Iâm really sorry for what youâve gone through with this order, especially with express shipping, no tracking movement, and not getting a clear response while you were trying to get a Christmas gift for your son. This is not the experience we want for you. Please email us at info@dracoslides.com with your order number and the subject line âTrustpilot Christmas Orderâ so a team member can review this right away and reship your order for free. Weâll also check what went wrong with the tracking and your earlier emails. Thank you for sharing this with us, weâll do our best to make it right for you and your son.
Ordered $350 worth of slides and pantsâŠ
Ordered $350 worth of slides and pants on November 26th. Said label was created November 29th. I had express shipping. Shipping still says label created. Emailed Draco multiple times and nothing is being done. This is crazy this was my sons Christmas gift and I donât even know if he will get it because this company doesnât reply that then sending AI generated messages !!
2025幎11æ26æ¥
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Dracoslides ããã®åç
Hi there, Iâm really sorry for what you have experienced with this order. You paid for express shipping, your tracking has been stuck at âlabel created,â and you have not been getting a clear response, all while this was supposed to be your sonâs Christmas gift. That is not the experience we want for you. Please email us at info@dracoslides.com with your order number and the subject line âTrustpilot Christmas Express Orderâ so a team member can review this right away and reship your full order for free. We will also look into what went wrong with the original shipment and your previous emails. Thank you for letting us know. If you reach out by email, we will prioritize your case and do our best to make this right for you and your son.
Fraudulent company
Fraudulent company, lack of customer support, DONT BUY!!! Package been sitting in florida for weeks when it said will deliver in 3-5 days with express shipping. Ordered November 12th, with no signs of moving or updates with tracking. Tried to contact them for a refund but only been getting AI responses in return????
2025幎11æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Dracoslides ããã®åç
Hey! Iâm really sorry youâve had this experience, and I completely understand why youâre frustrated. This is absolutely not the level of service we aim to deliver, especially when you paid for express shipping.
It looks like your package got stuck with the carrier in Florida, which shouldnât have happened, and I apologize for the delay and lack of proactive updates. We also donât want you receiving AI responses when youâre trying to get help, thatâs on us, and weâre fixing that immediately.
Please email us directly at info@dracoslides.com with your order number so we can personally take care of this for you. Weâll make this right, whether that means sending a free express replacement or providing a refund, whatever works best for you.
Thank you for giving us the chance to fix this, we truly appreciate you.
I ordered buy 1 get 1 free and was scammed
I ordered buy 1 get 1 free slides($132.00) When I received my package it only contained 1 pair. After contacting the company with detailed information about my order and what was missing I received an email from Vaille Medrano stating that they were sorry that I "believed" something was missing from my order and to send photos and details about what was missing.
I replied with another email stating all the information including the order number that was already on the original email and a screen shot of what I received and what was missing. No response. I then looked into the false 90 day money back guarantee and free returns which is stated on the website. There is no 90 day money back guarantee and you need to select free returns when you are purchasing apparently. Unfortunately this is an unreliable company trying to scam people. I will be contacting the bbb and returning my order.
2025幎11æ10æ¥
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Dracoslides ããã®åç
Hey! Iâm really sorry for the experience youâve had. You shouldâve received both pairs from the Buy One Get One Free offer, and I completely understand your frustration. Thatâs on us, and weâre going to fix this immediately.
I also want to personally apologize for the wording in the earlier email. You shouldnât have been told that you âbelievedâ something was missing. If you only received one pair, thatâs our mistake, and we take full responsibility for correcting it.
Please email us at info@dracoslides.com with your order number so we can get this resolved right away. We will make sure you receive your missing pair at no extra cost, or if you prefer, we can arrange a refund, whatever works best for you.
Thank you for bringing this to our attention. We truly appreciate the opportunity to make this right.
Wrong item sent
I ordered a pair of slides and received them two day late. Annoying but not a deal breaker. However upon receiving the order i realized that the wrong item was shipped. I let them know of the problem and was told to send a picture, which I did. That was over a week ago and I have not heard a word back. Mr or Ms Vaille medrano has not answered an email. Itâs disturbing how unprofessional this business is. Also please tell me why there is no phone number to reach them ?
2025幎9æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Dracoslides ããã®åç
Hi there, Iâm really sorry for the experience youâve had with us. A late delivery, the wrong item, and then not hearing back after sending photos is absolutely not the level of service we want to provide. Youâre right to be frustrated, and we appreciate you taking the time to share this. We did drop the ball here, especially after you already reached out and sent a picture. Thatâs on us, and we want to fix it properly. Please email us at info@dracoslides.com with your order number and âTrustpilot â Wrong Itemâ in the subject line so we can send out the correct pair at no extra cost and review what happened with your original ticket. As for the phone number, we currently handle support through email so we can keep everything in one place and properly track orders, photos, and resolutions. That said, this only works if weâre responsive, and in your case we clearly werenât. Weâre really sorry about that and are tightening up our follow-up process so this doesnât happen again. Thank you again for flagging this. If you give us another chance via email, weâll do our best to turn this around for you.
Beware of the "mystery slides"
I ordered from Draco Slides during a Buy One, Get One Half Off promotion, expecting delivery in five days. The order arrived nearly two weeks late, and to make things worse, one pair of slides appeared used, shipped unwrapped in a worn bag, completely unlike the other pair which was new and sealed. When I tried to return them, their system rejected my request, even though their website advertises free returns and exchanges. Customer service then told me the order was âfinal saleâ and refused to help. This was incredibly frustrating and felt dishonest â late shipping is one thing, but sending used merchandise and refusing a return is unacceptable.
2025幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Dracoslides ããã®åç
Hi Nigel, I am really sorry for the experience you had with your BOGO order. Your slides arriving late, plus receiving a pair that looked used, is not acceptable and not the standard we want for our customers. On top of that, having your return request rejected after seeing free returns and exchanges on our site would feel extremely frustrating and I completely understand why you felt it was dishonest. We want to make this right for you. Please email us at info@dracoslides.com with your order number. Our team will review your order, send you a brand new replacement pair for the damaged one or work out another solution that works for you, and look into why your return was marked as final sale so this does not happen again. Thank you for taking the time to share what happened. If you give us another chance through email, we will do our best to turn this experience into a positive one and regain your trust.
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