Drainsmartレビュー 

112
TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

From beginning to end Drain Smart staff friendly excellent especially Tony who went above and beyond to help with all our issues. Highly recommend Helen Greener

企業が回答しました

5つ星のうち4の評価

Rapid response to my drain blockage problem which was more difficult than to clear than expected. Ed and Toby were fantastic, really polite kind and explained everything they were doing to stop me g... もっと見る

企業が回答しました

5つ星のうち5の評価

Following the Drain Smart survey , Ed and Jack arrived early ready to start . My questions were answered and explained in a friendly professional manner. After the works were completed, the integrit... もっと見る

企業が回答しました

5つ星のうち5の評価

I had these guys round for a quote. Unlike other companies they didn’t try to charge to to have a look at my drain problem. The 3 engineers came in the morning to fix the issue, excavated the co... もっと見る

企業が回答しました

企業情報

  1. 建設会社
  2. 排水サービス
  3. 不動産管理会社

当該企業による記述

Long established drainage company specialising in CCTV camera inspections and surveys together with drain repairs including structural soft felt lining, structural patch lining and pitch fibre reforming.


連絡先

4.8

優良

TrustScore 5段階評価の5

112件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(112)

過去12か月のレビュー数: 15

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5つ星のうち1の評価

Unprofessional. Inflexible. Mismanaged.

I booked Drainsmart for a CCTV drainage survey at our property. They arrived with a basic screwdriver and, after a couple of feeble attempts at opening the manhole cover, gave up. The were on-site for less than 30 mins.

To my surprise, I am being asked to pay £150 for abortive charges which are entirely not my fault. The contracts manager prefers to lose my business (and dent their reputation) than waive the charges so I thought I should warn people about these guys. AVOID IF YOU CAN.

2025年2月3日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

We were unable to carry out a survey at this property as the manhole cover has not been properly maintained and therefore we were unable to access the chamber. We spent 15 minutes attempting a task that usually takes a few seconds to do (breaking 3 screwdrivers in the process) and at this point realised further tools were needed and potentially a whole new manhole cover.
Our email quoting for the survey clearly states it is of the accessible system and that if there are cases where we cannot carry out an inspection for reasons such as the manhole cover being seized, our abortive fee will be issued. This charge does not fully cover our costs, just contributes to our time on site and therefore it would be much more beneficial to us to get into the manhole so we can charge the full amount.
We monitor how many visits end in an abortive charge and it is currently at less than 2% which shows that it is not a common occurrence. We appreciate the client offered to instruct the necessary works to allow the survey to be carried out if we waived the abortive charge however as we did not feel the fee was unreasonable, especially as we made the client aware of the policy prior to their instruction, we declined.
I would like to point out that this review was posted once we followed up on our outstanding invoice 11 days after we told them our decision and it has still not been settled.

5つ星のうち5の評価

Very efficient

Very efficient
Nice guys came and did the CCTV drainage survey, came on time in and out within an hour, and report looks good.

2025年1月31日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your 5* review, Peter!

5つ星のうち5の評価

Excellent Service

Had a Blocked drain and called Drainsmart. They responded quickly, and it was a fair price. They arrived on time. The team was professional, and friendly, and got the job done efficiently. Everything was cleared in no time,and they left the area clean and tidy. Really happy with the service and highly recommend them to anyone with drainage issues

2025年1月28日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your 5* review, Gertie!

5つ星のうち5の評価

Highly Recommend

Arrived on time, helpful and very friendly. Job done quickly and efficiently. Great value. We’re based in north London

2024年12月3日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your 5* review! We appreciate you taking the time to leave it.

5つ星のうち5の評価

Highly recommend Drainsmart!

Highly recommend Drainsmart!! They were very helpful and managed to fix my drains without having to dig it all up, saving me time, money and a mess!!

2024年11月29日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your 5* review, Tracey!

5つ星のうち5の評価

Downpipe blockage

After years of calling in various gutter cleaners and other companies to see about what appear to be a blocked downpipe that was causing internal damage to the house and hoping they would have a good look and suggest ideas for the problem, they merely cleaned a bit of mud and considered the issue solved. It wasn't, the problem always return.
I was hesitant to keep doing the same year after year. Then I drove by the office of Drain Smart and felt they seemed like the company I need for the issue. I then check them out on Google and book a visit.
Their approach was different. They were looking for a solution, checked the main drain on the first visit to quote. So I booked them.
Ed and Jack came to do the work a few days later. Very polite young men. They dug down to see where to flow went, if to drains or a soakaway, jet washed the main drain, which they called in another company to do, cut away the old rusty copper pipe and created a new opening for the water to flow. Hopefully better, as the where to the water flowed to was not fully established. It was left that this might work, see how it goes but a new soakaway system might be needed. I have confidence in Drain Smart that they would be back at moments notice to sort any issue. They were tidy and the ground was left looking undisturbed.
I can recommend them.

2024年11月15日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for such a lovely and detailed review, Delma! We appreciate the time you took to write this.

5つ星のうち5の評価

Drainsmart for drains and more

Drainsmart were excellent. First, there was the speed with which they arranged the appointment; I really didn't expect next day but they managed this. The team arrived within the time slot and were very nice to deal with. They then sorted the problem, showed me the cause and cleared up.

I'm so pleased with the service and would happily recommend them.

2024年10月9日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for leaving us such a glowing review, Malcolm!

5つ星のうち5の評価

We were recommended Drainsmart by our…

We were recommended Drainsmart by our surveyor when buying a new property and they have been excellent. Tony was generous with his time and advice and laid our options out very clearly for us. It turned out there was quite a lot to do and they have recently completed the first phase. I have to say they have been outstanding. The people who came to do the work were on time, professional, and did a great job. It was pouring with rain when they came, and despite that they cracked on and went to a huge amount of trouble to tidy up after themselves. They made sure we were happy before they left.

I can't comment on price as we didn't shop around as we were instantly impressed with their professionalism and they actually - correctly - challenged the advice given by the home vendors insurance appointed alternative. With things like this, it's really about peace of mind and that's what we got and we certainly feel like we got good value for money.

Highly recommended.

2024年9月2日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for leaving such a detailed review! We appreciate your kind comments.

5つ星のうち5の評価

Residential property trace and mapping drainage report

Used Drainsmart for a trace and mapping survey on a residential property in Rainham , Kent . Found them to be quick to respond to my queries , helpful and with attention to detail . The two Drainsmart employees who attended the site and did the survey were punctual , polite and helpful . A good company to work with .

2024年8月21日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your 5* review and kind comments!

5つ星のうち5の評価

Pre-purchase video drain survey

Drainsmart completed a pre-purchase video drain survey for me in Chiswick, London. The work was carried out within a few days of first contacting them, and a professional report received the day after the inspection. I would have no hesitation in recommending them.

2024年8月6日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for leaving us this review!

5つ星のうち5の評価

CCTV survey (Clapham, London)

I booked a CCTV survey as part of the house renovation process. The experience was smooth with prompt email replies. The surveyor arrived on time and provided the report within the promised timeline.

2024年7月26日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your 5* review!

5つ星のうち5の評価

Nick West Wickham

Had a CCTV survey on my drains carried out by Tony and his team . I was particularly impressed by on onsite team who from start to finish kept me updated on how things were going and were happy to answer any questions.I would recommend them to anyone who is looking for a survey at a reasonable price.

2024年7月1日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your 5* review Nick! We appreciate your kind comments

5つ星のうち4の評価

Drainsmart surveyed the drains on our Victorian terrace house

Drainsmart surveyed the drains on our victorian terrace in Peckham. Thay were great to deal with, providing good support and co ordination pre survey. Their surveyors arrived as scheduled, were polite and very helpful on the day, explaining what they found.

2024年6月17日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you so much for your review!

5つ星のうち5の評価

True experts, professional, fast

We did a drain survey on a house we were looking to buy. Initially the team only did a CCTV survey when we had also requested drain tracing - but they immediately went back free of charge and rectified the problem no hassle. The survey uncovered some issues with the pipe - Tony was then extremely helpful in spending time in talking through potential implications based on his significant experience. Would recommend to anyone.

2024年6月16日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your kind comments and 5* review!

5つ星のうち5の評価

The best London drainage company

The best London drainage company! Tony and all the team are really experienced in all manner of drain repairs and we would highly recommend them for anyone looking for a professional drainage contractor.

2024年6月6日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for the 5* review Chris! I am glad we were able to help.

5つ星のうち5の評価

Super professional

Very swift engagement with the company, punctual and along with a very straightforward report issued promptly - this was a very professional experience. The drainage engineer couldn’t have been clearer about the issues in the property, which was more than helpful for us. I’d use this company again in a flash.

2024年5月30日
自発的なレビュー
Drainsmart ロゴ

Drainsmart からの回答

Thank you for your 5* review, we appreciate your kind comments!

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