Dreampairs レビュー 

218
TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I bought two pairs of shoes, one is a super comfy sandal and the other are heels that are just a bit too high for me. NancyYu helped me with the return process and although they were too worn for a re... もっと見る

企業が回答しました

5つ星のうち5の評価

Received my boots. Great fit. Comfortable and look great. Pleasantly surprised. I don't usually have a good experience ordering shoes or boots! True to size. Thank you!

企業が回答しました

5つ星のうち3の評価

Really cute shoes however they had to be retuned since they did not fit. The return process was not straightforward and it took several unsuccessful attempts to access it on their site. If you checkou... もっと見る

企業が回答しました

5つ星のうち5の評価

Love the shoes I received! They fit true to size and are super comfortable! When I received my first order, I only received one shoe and they were very quick to fix it. Very efficient and very kind. W... もっと見る

企業が回答しました

企業情報

  1. 靴屋

当該企業による記述

Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]


連絡先

4.3

優良

TrustScore 5段階評価の4.5

218件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(218)

過去12か月のレビュー数: 71

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Shocking Service

Multiple emails sent back and forth as wrong size was delivered. Dreams have signed for the delivery that was sent back on 25th April. No refund yet. Just tried to email the signed receipt and my email is being rejected. Dreams have literally just sent me an email asking to fill out a questionnaire but I can also see 200+ personal emails attached to it, GDPR comes to mind!
Would not use at all again for love or money, currently out of pocket!

2023年5月9日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hello Nadine,

This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

We have received the returned package. Your order has been refunded at this time and the funds will take 3-5 business days to be deposited to your original payment method.

We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.

If you require any additional information, please do not hesitate to contact us at any time.

I would like to attach our email address for the support team.
contactus@dreampairshoes.com

Thank you so much for bringing this issue to our attention! Have a nice day!

Best Regards,

Claire
Dream Pairs Customer Care Team

5つ星のうち5の評価

Love thier service and products

Love thier service and products. They offer large varieties of products and best prices as well as quality of the product that comes with wonderful customer service. Highly recommended.

2023年4月22日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Iamsha,

We couldn’t be happier to read your 5-star review about our shoes! Your kind words about our product and customer service mean the world to us.

Thank you for your continued support, and we can’t wait to see you back soon!

Best regards,
Dream Pairs Customer Care Team

5つ星のうち1の評価

I have emailed the company on many…

Today is 30th May and I still haven’t had any reply to all my emails which means I missed the return window and have no money back.
Avoid this company at all cost!!

Could you please let me know how to send the shoes back as after 2 weeks of chasing I heard nothing back.
Also you’re saying in your T&C that the return has to be made within 30 days. How could this be even possible it there is no return policy in place just an email which is not even monitored??

Unfortunately responding to the below it’s not been helpful at all! Just let me know how to return the shoes asap!

I got the below so your new email address doesn’t even exist

The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:

I have emailed the company on many occasions as unable to return a pair of shoes I purchased for my mum.
They don’t provide any return labels or instructions and only request to email the customer services in order to organise a return. Since they’re very unresponsive it’s a terrible system to deal with returns!

2023年4月28日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hello Katarzyna,

This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

If this is not your order information, please contact us through our customer service email.contactus@dreampairshoes.com

Looking forward to hearing from you!

Best Regards,

Claire
Dream Pairs Customer Care Team

5つ星のうち4の評価

comfy, flexible and safe

Dream Paris shoe is very comfy shoe. I bought my first pair when I was pregnant, very comfy, and safe, and I am in love with this brand, I got another pair for my vacation trip, i can wear it all day long, flexible. I gave 4 stars because of the style, I wish they have more fashionable style.

2023年4月28日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Elvie,

We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.

5つ星のうち5の評価

Sale boots

Just received a pair of tan, calf length boots which were reduced to £10. I am absolutely thrilled with them. They look well made and have a lovely thick sole. Wish I'd got 2 pairs.

2023年4月28日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

5つ星のうち3の評価

Best Gift !!

I received a pair of shoes as a gift from Dream Pairs.. I had purchased their flat shoes before just because of their design and their durability, comfort. I choose kids shoes as a gift.. The shoes are in pink and purple color with jelly outsole which looks so pretty..As my daughter has to wear them for school so I look for comfortable and easy to wear shoes so for that I go for branded shoes but they cost me alot every year.. but Dream Pair gave me both these things in affordable price with good style.. so I recommend to all my friends and family.. Two things I am disappointed are the shoes are not that lightweight as it was written in description and the hook and loop closure should be a little neat..

2023年4月24日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Mehreen,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

5つ星のうち5の評価

I'm more than happy with my shoes

I received these shoes as a gift and I absolutely love them. They are the most comfortable shoes I've ever had. They are slip ons. I was worried about getting a size bigger but I'm honestly happy I did. I didn't feel the need to have to brake them in. They are flexible and are very sturdy. I am honestly beyond happy that I picked the slip on walking shoes.

2023年4月23日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Alixandra,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

5つ星のうち4の評価

Well made shoes

I’ve had a couple of shoes from Dream Pairs (including a flat for myself and a slide slippers for my kid) and have found them to be well made and good quality materials. They have soft insides and comfortable to wear. Happy with their shoes and customer service.

2023年4月15日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Dear Chingboi,

Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Thanks again for your support, and we look forward to serving you again soon!

Warm regards,
Dream Pairs Customer Care Team

5つ星のうち2の評価

Poor Customer Service

I ordered 2 pairs of Edenia Mary Jane shoes in sizes 5.5 & 6 & although the shoes were nice neither pair fitted me comfortably. Therefore I had to return them at my own expense. I should have checked the returns policy before ordering the shoes as it cost me £11.15 to return them! I emailed Dream Pairs with the tracking number but although the shoes were received by them on the 24th March I still have not received my refund despite contacting customer services twice. So I am left without any shoes & £11.15 out of pocket & without a refund for the shoes either, a costly exercise I won’t be repeating in a hurry!

2023年3月23日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hello Hall,

This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

I have located an order DPUKFMPC2303XXXXXXXX6442. It is very consistent with the problem you described, we have sent you a solution by email, I hope you will consider and send us a reply.

[Stand All Day Pumps] Edenia Mary Jane Round Toe Pumps -- BLACK/6
[Stand All Day Pumps] Edenia Mary Jane Round Toe Pumps -- BLACK/5.5

If this is not your order information, please contact us through our customer service email.contactus@dreampairshoes.com

Looking forward to hearing from you!

Best Regards,

Claire
Dream Pairs Customer Care Team

5つ星のうち1の評価

I bought a pair of boots for the winter…bad boot experience

I bought a pair of boots for the winter time online. The zipper I had to have help with when I first got them and it was my mistake but not returning them. The zipper broke I had to have a friend pull the boot off my foot. I would like to return them and get a new pair for next winter actually for the rest of this winter because it’s cold. So no I haven’t had a good experience with them and I’m sorry.

2023年2月2日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hello Jennifer Mcmullen,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We apologize for bringing you so bad shopping experience caused by the broken zipper. To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.

Please feel free to contact us if you have any additional questions.

Best Regards,

Farrah
Dream Pairs Customer Care Team

5つ星のうち1の評価

Shocking service and communication

Ordered two pairs of shoes, both too small and come up substantially smaller than other brands size 7. Tried to contact via email twice to return or exchange for a bigger size. No response in 5 days. Tried to go via website chat three times to no avail. Also no response. Seems suspicious

2023年3月18日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hello Christine,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We have located your order #DPUKFMMM230318092117395 consisting of:
Low Wedge Ankle Strap Flats -- BLACK PU/7
Comfy Round Toe Low Heel Pumps -- BLACK PU/7

Is this the order you are referring to?

After checking the record, we didn’t receive the emails or the messages you sent to us. Please don’t worry, we will email you later.

In case that you don’t receive our emails, we kindly suggest that you check their spam and junk folders for any missed notifications.

Please feel free to contact us if you have any additional questions.

Best Regards,

Farrah
Dream Pairs Customer Care Team

5つ星のうち2の評価

Fit is too small

So disappointed! Their size 8 is really a size 7. (And I ordered 1/2 size bigger so I would be sure they would fit.) Can't even get my foot in the shoe. They are lovely.

2023年3月15日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Becky,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We apologize for bringing you so bad shopping experience caused by the small fit of our products.

To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.

If you need further assistance, please feel free to contact us.

Best Regards,
Farrah
Dream Pairs Customer Care Team

5つ星のうち4の評価

Happy with Dream Pairs

I've gotten two pairs of shoe from this company so far. One was a pair of slide on summer flip flops with a super cushy sole and another is a pair of cozy slippers with sherpa like material and a hard sole that I can wear both indoors and to take the garbage out or check the mail without having to worry about the bottoms getting gross. Both shoes are comfy and well-made.

2023年2月25日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.

Looking forward to your next visit.

Warmest regards,
Dream Pairs Customer Care Team

5つ星のうち5の評価

Thankfully Chosen…

I was chosen for the Dream Pairs Logo survey and was given a chance to try out these wonderful slippers. And Honey let me tell you they are fabulous. They are Sherpa soft. They have a nice hard sole on them. Perfect for sneaking out to the mailbox with your slippers on. They are durable enough to stroll around in them all day if you need to. They are so cozy on my feet that I may or may not actually put shoes on some days lol. Definitely a must try for yourself, and you won't regret them.

2023年2月24日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Dear Kelly,

Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!

5つ星のうち5の評価

I love is Awesome!!!

When we look for comfort to be at home, nothing better than this type of footwear courtesy of #DreamPairs in it you will find quality and a rest for your feet due to its padding and casual design, in addition its sole looks very strong and safe, which is why I recommend these shoes as a very suggestive option that you will not regret using. Now my feet are sheltered from the cold and remain comfortable during my time at home...

2023年2月27日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Vicky,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

5つ星のうち5の評価

I absolutely love this brand

I absolutely love this brand. I did a quick survey for the brand, and received a pair of adorable sherpa slippers. I love Dream Pairs shoes, as they have shoes from affordable to more expensive, but still affordable styles. The company regularly gives customers and those in their review team opportunities like this to give their input for the chance to get free shoes, and they actually give out the shoes rather than lying about it.

2023年2月22日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Lily,

We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.

5つ星のうち5の評価

Like walking on a cloud!

I got these amazing house slippers from Dream Pairs and they are so comfortable! They actually stay on my feet and they feel like I'm walking on a cloud! Well made and extremely cute! I love DreamPairs!!

2023年2月24日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Jamie,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

5つ星のうち5の評価

Dream Pairs Logo Survey Winner

I was chosen the winner of the Dream Pairs Logo Survey and gifted a beautiful pair of cozy house slippers. The are very comfortable and nicely designed. Lots of cushion to support your feet and grips at bottom to prevent falls. I am very pleased with these slippers, they can easily be worn as day shoes. I hope to soon try Dream Pairs Arch Support design shoes.

2023年2月22日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Yvonne,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

5つ星のうち1の評価

Untrustworthy, poor quality and refund shipping costs more than the product.

I ordered a pair of boots from this company, they arrived the next day which was great. However when I took them out of the box, it was clear that the quality wasn't great. I have not tried these shoes on but there is a reason I know the quality isn't good. 2 weeks before this purchase I bought a pair of boots from Amazon for half the price I paid for the boots from dream pairs. I wore them for a few days and they were unstructured and creased as I walked which doesn't look good. The reason I know the boots from dream pair would be the same without trying them on is because when I opened the outer packaging the box the shoes came in was exactly the same, as were the shoes,as the ones I got from Amazon for half the price 2 weeks before. I explained in my email that to customer services that they were unworn,I also understood that it was my responsibility to return them at my own cost. I was fine with this until I was told, eventually, that the return address is in the US. I am in the UK, I have ordered these boots twice, once from Amazon, once from dream pairs and they came the next day. These are unworn in undamaged packaging, so why do they need to be sent to a different country, where the cost of shipping will be greater than the refund when they clearly came from the UK.
This company is untrustworthy, do not buy from them unless you can afford to not return. Very dissatisfied. Avoid!

2023年1月21日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Beth,

Thank you for letting us know about the issue. We'd like to offer our sincerest apologies for any inconvenience this may have caused.

We apologize for sending the wrong return address.

You may return the shoes to :
Recipient: RMA-GB046
City: Birmingham
State/Province: West Midlands
Address: Hawthorns 70, Unit 23, Park Rose Industrial Estate, Middlemore Road, Smethwick
Postcode: B66 2DZ
Tel: 44 7413 461644

To avoid any return hassle, we have located your order and email correspondence with our customer support team. We will reach out to you at soonest to get you taken care of.

Have a nice day!

Best Regards,
Dream Pairs Customer Care Team

5つ星のうち5の評価

Trendy and comfortable footwear

I recently received my Ankle Strap Low Wedge Sandals in Black Nubuck.
They are so stylish! I love the ankle strap and the gold buckle. The buckle is thicker so it stands out more which gives it that extra look. I work these to the office and the foot padding is just enough to wear comfortably all day. This can also be worn with jeans it’s really versatile. They also come in trendy colors.
I would prefer a longer ankle strap. I usually wear ankle straps on the third hole but I had to wear this on the first one so it was snug. I usually wear a 6.5 and found these to be a little too tight. The tightness didn’t bother me and I was still able to wear them the entire day. I recommend going a half size up. I’m not docking any stars for this because the shoes are too cute!
Shipping was also very quick. Email notification was very helpful. I love that Dream Pairs has shoes for women and kids. I didn’t need to speak with customer service so I can’t comment there. I haven’t come across a pair of shoes that I haven’t wanted for me a family member. I can’t wait to add more Dream Pairs to my collection!

2022年12月28日
自発的なレビュー
Dreampairs ロゴ

Dreampairs からの回答

Hi Sylvia,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報