Dripped Collectivesレビュー 

Dripped Collectives からの回答

2025年4月17日

Hello Gisella

THIS IS THE EMAIL WE SENT YOU AFTER YOU LEFT THIS REVIEW .
This is Ebenezer, Owner of Dripped Collectives (Not a customer agent)

We genuinely understand your frustration but we would just like to clarify some things with some proof as well.

The first thing is that we get thousands of emails every day, and we cannot always reply to all as we are still a small team.

Secondly, in a previous email we gave you the estimated delivery date for your parcel (Image proof attached below) and all you had to do was be patient and what for it to be delivered, there was no need going to any warehouses or shops except the delivery company instructed you to do so.

When we ship orders, we ship them with an international courier, when they then arrive in your country, a local courier (Vnlin) takes charge of it which we do not really have direct contact with.

As said in our previous email, your order was meant to be delivered between 26th of March and 3rd of April, on the 29th of march, they tried to deliver it to you, they called you many times and there was no response, you contacted us about it and we said you should be patient that they will try redeliver it again, to which you then decided to drive all the way to the warehouse which again was not necessary.

You currently claim that the reason they could not reach you was because of the wrong phone number to which this is true, but honestly it was a fault on your end and not our end, when you placed your order you put the wrong phone number in your shipping address and you put a different phone number in your billing address. I have attached 2 proofs of this, one from our back end system and also one from emails (Which I have forwarded to you) to show you that this is true, you can also check your confirmation email to verify this.

When we ship orders we use the details from the shipping address as logically that make sense, usually the billing address is the address where the card was registered so we used the details from your shipping address which the phone number was wrong.

Summarizing this, if the phone number was not inputted wrongly, your order should have been delivered on the 29ht of march 2025.

The reason we are going into this extensively is due to the recent review you left on our trustpilot. Dripped Collectives is not a scam company, or one that offers bad service as you are claiming it to be, the reason we have a couple negative reviews (with all due respect) is due to similar customers like yourself who makes slight mistakes on your order and then blame it all on us in the review section, genuinely speaking the amount of customers we get that put the wrong address is quite bad.

And We Get It, everyone makes mistakes, that's why we are trying to come to a solution given these explanations that if you could kindly take away the negative review, we are happy to give you a 10% Refund of what you paid and a $10 Gift voucher for your potential next order.

Kindly let us know what you think and if you need more explanations, we are happy to help.

Kind Regards

Dripped Collectives からの回答

2025年4月17日

Hello Jordan
We may have accidentally missed your order due to the large amount of orders we get, kindly email out support and we will be happy to help.

Kind Regards

Dripped Collectives からの回答

2025年4月17日

Hello Alfred, We are very sorry about the delay with your order, we shipped your order at the right time but when it arrived in your country it was delayed due to customs, we are happy to compensate you for this delay, if you kindly email us.


Kind Regards

Dripped Collectives からの回答

2025年4月4日

Hey bro, sorry for the delayed response, we have had so many emails recently and it has been hard to keep up, kindly contact one of our special customer service agents so that they can help you quickly. ebenezer@drippedcollectives.com.

Kind Regards

Dripped Collectives からの回答

2025年3月18日

Hello Ryan, we are sorry for the delay with your order, we have had so many emails of recent so we might have accidentally missed yours, could you kindly send an email to ebenezer@drippedcollectives.com and I will personally handle it for you.

Kind Regards