Driven Motorgroup レビュー 

Driven Motorgroup からの回答

2019年7月29日

Hi Chris,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Carl.

We’re delighted that the team’s service was so professional and helpful.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月29日

Hi Simon,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re so pleased that you found the team’s service so excellent and helpful, we don’t see this as bending over backwards, we only want to do the right thing for our customers.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月22日

Hi Anthony,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re thrilled that the team’s service was so friendly and helpful.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月22日

Hi Jack,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re so pleased that the team’s service was so great and equally that this was matched by our selection of cars!

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月22日

Hi Paul,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team’s service was so friendly and your experience with us was so efficient.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月22日

Hi Avril,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re thrilled that the team’s service was so fantastic.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月22日

Hi Simon,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re so pleased that the team’s service was so friendly and polite and equally that this was matched by our choice and prices!

Thank you for your recommendation and your loyalty and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月22日

Hi Stan,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team’s service was so excellent.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月22日

Hi Wayne,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jeanette.

We’re thrilled that the Jeanette’s customer service was so excellent and that we delivered on our promise, that’s only our aim.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月22日

Hi Angela,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them. We’re delighted that the team’s service was so excellent.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月16日

Hi Sarah,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team’s service was so helpful and that you find the same from our service team.

Thank you for your recommendation and your loyalty and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月29日

Hi Steven,

Thank you for your feedback and we are very disappointed that you feel this way. We would like to reassure you that your vehicle was properly checked as part of our rigorous pre-sales process. The air conditioning was fully re-gassed before the car was ready to sell and was checked again before handover. Unfortunately, as we both realised much later, there was a small hole in the air conditioning which was creating a slow leak. We were naturally very unhappy and disappointed about this and as such were more than happy to repair and pay for this. Unfortunately, due to a delay in receiving the invoice, reimbursement was delayed and we can only sincerely apologise for this.

Due to the nature of reselling pre-owner cars, we cannot always commit to there being two keys with the vehicle. We were of course happy to pay the £140 for you to get a second key, particularly given the delay to the reimbursement and as a gesture of good will.

Steven, we genuinely hope that you are now happy with your vehicle and are disappointed that you did not receive the buying experience that we want all of our customers to have and thankfully, that the vast majority do.

We remain confident in our vehicle checking process as this is completed to a very high standard and are equally confident that this was an unfortunate exception to this. That being said, please don’t hesitate to contact us again, should you require anything else.

Thanks
Dan

Driven Motorgroup からの回答

2019年7月13日

Hi Liam,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jack.

We’re delighted that he helped you find your 4 Series.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月13日

Hi Mike,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月13日

Hi Paul,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that your experience was so great and you couldn’t find a fault, that’s our aim!

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月13日

Hi Rebecca,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them .

We’re delighted they helped you find your car and that you’re another happy customer.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年7月13日

Hi Craig,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them .

We’re delighted that you found them so great and that they helped you find your car.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年6月14日

Hi Neil,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Carl and Jeanette.

We’re delighted that their product knowledge was so good and that they helped you find your car.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Driven Motorgroup からの回答

2019年6月14日

Hi Simon,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them. We’re delighted that the team were friendly and that you were made to feel comfortable with us.

Thank you for your recommendation and we’re so pleased that you’re over the moon with your new car.

Thanks Dan