The provider arrived quickly and changed the tire. However his truck was hit by a passing vehicle. A very scary experience. Glad he was all right. When calling into the support line prior to a provi... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The app was initially easy to use but getting accurate information after that was nearly impossible. At first they said one technician would take 100 minutes. Then they reassigned me to someone else w... もっと見る
企業が回答しました
I had to google “roadside assistance in zip code” not sure what I would get, pleasantly surprised by response by everyone. Starting with initial contact person all the way through to person who showed... もっと見る
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Upon calling for assistance to jump start my battery located at my apartment, was met with upmost and timely response. Service tech took time to remind me to drive my car for charging purposes before... もっと見る
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企業情報
当該企業による記述
Drive Roadside Assistance provides fast, reliable roadside assistance across the U.S. and Canada — no membership required. Connect instantly with licensed, insured, and background-checked providers for towing, jump starts, flat tires, lockouts, fuel delivery, and more. With 24/7 nationwide coverage, upfront pricing, and average response times of 25–45 minutes, Drive Roadside is the trusted choice for roadside help anytime, anywhere.
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4.4
優良
3881件のレビュー
ネガティブなレビューの 79％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Jump-start at home
Jump-start at home. Quick and skilled service. And on top of it a very nice person.
I suppose it is linked with swflroadsideservices.com that I called in fact.
2025年11月28日
自発的なレビュー
Drive Roadside Assistance からの回答
Hi Daniel, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
I was very impressed with the State…
I was very impressed with the State Farm Towing Assistance app. It was easy to use, not clunky in the slightest, and extremely helpful. Having direct access to the app on their website streamlined the whole process, which I greatly appreciated. A very helpful and seamless experience.
2025年10月6日
自発的なレビュー
Drive Roadside Assistance からの回答
Hi Alisa, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Service came quickly
Service came quickly, the gentleman greeted me with a smile and was efficient getting the job done. He even went beyond by adding air to my spare tire so I am grateful
2025年11月22日
Drive Roadside Assistance からの回答
Hi Dung, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Drive Roadside Assistance からの回答
Hi Tim, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Why I rate 5/5 Roadside review
Fast and reliable
I didn’t have to wait too long
The communication was good
I could track the driver location …
Relief of stress
I loved I could make the payment and book it 24/7 with the click of a button
2025年11月24日
Drive Roadside Assistance からの回答
Hi Poonam, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
roadside assistance
I had to google “roadside assistance in zip code” not sure what I would get, pleasantly surprised by response by everyone. Starting with initial contact person all the way through to person who showed up and solved my issue. I was very apprehensive at first, but I was very satisfied with service from all members of organization. Great job!! Thanks!! Price was reasonable, as well!
2025年11月19日
Drive Roadside Assistance からの回答
Hi Jackie, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Drive Roadside Assistance からの回答
Hi James, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Fast response
Fast response! Tow truck driver got there quickly and treated my car like it was his own. Very friendly, as well!!
2025年11月17日
Drive Roadside Assistance からの回答
Hi Kim, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Drive Roadside Assistance からの回答
Hi Elizabeth, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Exceptional service -fast and courteous
Exceptional service -fast, professional and courteous.
2025年11月17日
Drive Roadside Assistance からの回答
Hi Huma, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Great roadside service
I was stranded and the driver took care of me all totaled up to about 30 minutes. I am very pleased.
2025年11月18日
Drive Roadside Assistance からの回答
Hi Diane, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Tuve que esperar casi 1:30 para q me…
Tuve que esperar casi 1:30 para q me encendieran la batería. cuando me costo $200 y la app nunca me dijo que seria el precio por un jump. pensé que el precio incluía una batería nueva. ademas se suponía que estuviera en mi location en 20 min. lo mas gracioso es que estaba a 6 block de mi casa, de saber eso nunca pediría el servicio. en conclusión creo que deben mejorar la app para que eso no siga pasando. al final la persona hizo su trabajo y mi carro encendió, pero creo que $200 por in jump esta exagerado cuando la app no cumple el tiempo que dice ni especifica el servicio
2025年11月5日
自発的なレビュー
Drive Roadside Assistance からの回答
Hi Roberto, Our website and app clearly state the ‘battery jump’ service in two places before you submit your request. I understand there may have been some confusion, and I apologize for that. We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the kind of service we aim to provide, and we apologize for any confusion or frustration caused.
Thank you again for your feedback — it helps us improve.
Why pay a middleman?
We spent 2.5 hours waiting for a tow truck. The communication from Drive Roadside was not only inaccurate, it was misleading. They charge in advance for the service and do not offer even partial refunds when the service is extremely slow.
We recommend simply contacting tow companies on your own and NOT using a middleman service such as this.
2025年11月7日
自発的なレビュー
Drive Roadside Assistance からの回答
Hi Rayrell, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right.
Thank you for giving us the opportunity to improve.
Great Provider Service but app could offer a better user experience
The provider arrived quickly and changed the tire. However his truck was hit by a passing vehicle. A very scary experience. Glad he was all right.
When calling into the support line prior to a provider being assigned the off shore support was not able to communicate the process or expectations very well which did lead to concern about whether our service was being scheduled or not.
2025年11月18日
Drive Roadside Assistance からの回答
We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Drive Roadside Assistance からの回答
We’re sorry to hear about your experience and truly apologize for the delay. Our typical wait times are much shorter, and we understand how frustrating it can be when you're expecting faster service. We’ll be reviewing this internally to ensure your feedback is addressed.
Thank you again for your feedback — it helps us improve.
Drive Roadside Assistance からの回答
Hi Juan, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Driver arrived in 5 minutes
Driver arrived in 5 minutes! Impressive skills and know how. Thanks so much!
2025年11月16日
Drive Roadside Assistance からの回答
Hi Sandy, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
The driver was amazing!
The driver was amazing!! Kept consistent communication with me and made sure I didn't damage my vehicle.
2025年11月12日
Drive Roadside Assistance からの回答
Hi Kelley, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
They stole my money for work not done…
They stole my money for work not done by this company was double charged two different companies but curbside did the actual work will never call these people again will not give refund called bbb on them DONT USE THESE PEOPLE i have pictures they said were my tires and they are not my tires FRAUD PLAIN AND SIMPLE
2025年11月12日
Drive Roadside Assistance からの回答
Hi Levert, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right. Thank you for giving us the opportunity to improve.
Denied refund
We called regarding flat tire at 12:30 AM in the rain. Service provider was on another call and could not give ETA. Passersby assist and got the tire changed before the service provider could arrive. Called the service provider to cancel, they marked Service complete. Requested refund, however was denied because service provider indicated services given when in fact they were not.
I was charged the full amount.
2025年11月11日
Drive Roadside Assistance からの回答
Hi Shane, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right.
Thank you for giving us the opportunity to improve.
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