The provider arrived quickly and changed the tire. However his truck was hit by a passing vehicle. A very scary experience. Glad he was all right. When calling into the support line prior to a provi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The app was initially easy to use but getting accurate information after that was nearly impossible. At first they said one technician would take 100 minutes. Then they reassigned me to someone else w... もっと見る
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I had to google “roadside assistance in zip code” not sure what I would get, pleasantly surprised by response by everyone. Starting with initial contact person all the way through to person who showed... もっと見る
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Upon calling for assistance to jump start my battery located at my apartment, was met with upmost and timely response. Service tech took time to remind me to drive my car for charging purposes before... もっと見る
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企業情報
当該企業による記述
Drive Roadside Assistance provides fast, reliable roadside assistance across the U.S. and Canada — no membership required. Connect instantly with licensed, insured, and background-checked providers for towing, jump starts, flat tires, lockouts, fuel delivery, and more. With 24/7 nationwide coverage, upfront pricing, and average response times of 25–45 minutes, Drive Roadside is the trusted choice for roadside help anytime, anywhere.
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4.4
優良
3881件のレビュー
ネガティブなレビューの 79％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Quick & competent
Driver showed up within 40 minutes and changed the front driver tire that had a blow out. We were on the I20 headed to Dallas and there was a lot of high speed traffic. I prayed over him. Thanking of we were all safe and protected.
2025年10月16日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
So Helpful!
The app was extremely helpful, easy and not clunky at all to use! Also appreciate that State Farm Towing Assistance has the app on their site... Very Helpful!
2025年10月16日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Stuck in a garage
Roadside assistance did an amazing job. My car’s battery was completely dead & someone from roadside was able to revive my car within the next hour. I would highly recommend Roadside assistance and their services.
2025年10月16日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Promo service and call center very…
Promo service and call center very helpful in connecting me to the service technician
2025年10月17日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
The tow operator was cool
The tow operator was cool. He was quick and efficient once he got there. However getting him there took forever. I don't know who's fault that is. Maybe the dispatchers. All I know is that I had about $1000 of perishables in the vehicle and they took what seemed like an eternity to get there.
2025年10月14日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Tow truck arrived within 10 min
Tow truck arrived within 10 min. Very polite. Great experience.
2025年10月16日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Requesting Refund...
I called my Ins co for a tow and got connected to this Drive Roadside company. I waited 2+ hours and the driver finally came and provided the tow. I carry tow insurance but was charged $242 for this tow. How do I get my money back. Been trying for 3 months to speak with someone and keep getting the runaround. Help!!!!! bac
2025年8月20日
自発的なレビュー
Drive Roadside Assistance からの回答
We’re sorry to hear about your experience and truly apologize for the delay. Our typical wait times are much shorter, and we understand how frustrating it can be when you're expecting faster service. We’ll be reviewing this internally to ensure your feedback is addressed.
If you have not already submitted a refund request, please visit driveroadside.com/billing so our team can review your case and assist further. We appreciate your feedback and the opportunity to make things right.
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
AAA membership not honored
The tow itself was fine. However, I have AAA who contacted you to assist me. AAA told me the tow would be free on my plan. Why did you charge me $225.00? How can I get this refunded?
Thank you!!!
2025年10月12日
Drive Roadside Assistance からの回答
Unfortunately, we are unable to offer a refund in this case, as the service was rendered as requested. However, you are welcome to use the receipt we provided via email or access it through driveroadside.com/billing, to seek reimbursement from AAA, as they may provide reimbursement.
We appreciate your feedback and the opportunity to improve.
We had a previous oil change that same…
We had a previous oil change that same day and the guys did not screw back on the screws under the carriage so the carriage came open, making us unable to drive roadside assistance helped us took less than 40 minutes. Great job.
2025年10月12日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Quick Response
Upon calling for assistance to jump start my battery located at my apartment, was met with upmost and timely response. Service tech took time to remind me to drive my car for charging purposes before shutting engine back off. Thank you
2025年9月26日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
78 year old, out of gas in new truck . ntleman that came to help me was…
The gentleman that came to help me was wonderful, patient & kind. My new truck & I knew very little about it, thus running out of gas.
I am not happy about the charge, I have road side assistance with State Farm & I was told by 2 different people, there would be no charge. I should have been told when they answered that they did not take insurance. I have filed a claim, if it is not reversed, I will also dispute it with my visa Co. Ty
2025年10月8日
Drive Roadside Assistance からの回答
Unfortunately, we are unable to offer a refund in this case, as the service was rendered as requested. However, you may use the receipt we sent via email or access it through driveroadside.com/billing to request reimbursement from State Farm, as they may provide it with the downloaded receipt.
We appreciate your feedback and the opportunity to improve.
What a waste of time get your #hit together
Nobody showed and then you charged my credit card totally unacceptable and now I have to try and get my money back wtf
2025年10月6日
Drive Roadside Assistance からの回答
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the kind of service we aim to provide, and we apologize for any confusion or frustration caused.
If you have not already received a refund, please visit driveroadside.com/billing to submit a refund request so our team can investigate and make things right. Thank you again for your feedback — it helps us improve.
Drive Roadside Assistance からの回答
We’re glad to hear you received help quickly. Thank you for sharing your experience with us. If you ever need roadside assistance or towing in the future, we’re just a click or a call away.😊
Well the wait time was about an hour…
Well the wait time was about an hour and 45 mins, but the guy who came to help me, Cass from Afterdark Towing was awesome! He got my spare tire on my car and made sure it had appropriate pressure and put my bad tire in my trunk. So my overall experience was wonderful!
2025年10月8日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Nightmare customer service
We needed roadside assistance at 2AM for my daughters car. We needed an allen wrench to remove the tire and did not have one. We utilized the service, scheduled a tire change. The person showed up after 55 minutes. We were able to track that part. They also did not have the tools to remove the tire and suggested a tow. Since I initiated a tire change, the tech told me he had to cancel it. That was fine, I assumed the fee would apply to the tow. He said no. Then changed 153 for a tow. So the 179 I paid for roadside was for absolutely nothing. Being that it was about 3:30AM I just agreed to pay him. Tried to request a refund from DriverRoadside has been an absolute nightmare. All numbers listed go to the same area, AI person who only directs you to a team to assist if you need service. No one responds to their billing assistance email I sent. So I am out the 179.
To sum it up, if you are 100% sure what service you need. The site may work for you. If you choose the wrong option, tire change and need a tow good luck with getting anything applied from the money you initially give over.
2025年9月18日
自発的なレビュー
Drive Roadside Assistance からの回答
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the kind of service we aim to provide, and we apologize for any confusion or frustration caused.
If you have not already received a refund, please visit driveroadside.com/billing to submit a refund request so our team can investigate and make things right. Thank you again for your feedback — it helps us improve.
The driver was very helpful in…
The driver was very helpful in directing us to a tire store to continue addressing our needs.
2025年10月6日
Drive Roadside Assistance からの回答
we’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
A very bad experience
A very bad experience. Tracked service based on ETA for service provider. Called and no provider had been dispatched. Total scam. Next ETA another 75 minutes. Cancelled request to find it will still cost $99. In the midst of car trouble, I didn’t read the fine print. What a scam! Horrible communications and even fabricating that help was on the way. Don’t risk your time, money or car. The website works well, and they get your money.
2025年10月8日
自発的なレビュー
Drive Roadside Assistance からの回答
We’re sorry to hear about your experience and truly apologize for the delay. Our typical wait times are much shorter, and we understand how frustrating it can be when you're expecting faster service. We’ll be reviewing this internally to ensure your feedback is addressed.
We appreciate your feedback and the opportunity to improve.
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