The provider arrived quickly and changed the tire. However his truck was hit by a passing vehicle. A very scary experience. Glad he was all right. When calling into the support line prior to a provi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The app was initially easy to use but getting accurate information after that was nearly impossible. At first they said one technician would take 100 minutes. Then they reassigned me to someone else w... もっと見る
企業が回答しました
I had to google “roadside assistance in zip code” not sure what I would get, pleasantly surprised by response by everyone. Starting with initial contact person all the way through to person who showed... もっと見る
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Upon calling for assistance to jump start my battery located at my apartment, was met with upmost and timely response. Service tech took time to remind me to drive my car for charging purposes before... もっと見る
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企業情報
当該企業による記述
Drive Roadside Assistance provides fast, reliable roadside assistance across the U.S. and Canada — no membership required. Connect instantly with licensed, insured, and background-checked providers for towing, jump starts, flat tires, lockouts, fuel delivery, and more. With 24/7 nationwide coverage, upfront pricing, and average response times of 25–45 minutes, Drive Roadside is the trusted choice for roadside help anytime, anywhere.
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4.4
優良
3881件のレビュー
ネガティブなレビューの 79％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Best Roadside Assistance
Called in service company fast they had great and knowledgeable staff that came with compassion and quickly helped with the problem
2025年10月5日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Saved from a tire blowout while towing
They responded and arrived within 20 minutes. Provided the needed service in a quick, professional manner. And we were on our way again.
2025年10月5日
自発的なレビュー
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Scumbags
I would give this company a 0 star if possible. We had to pay 200 dollars to even get on the phone with somebody. Could not complete the service and did not even get dispatched. They will not refund the 200 dollars. Absolute scumbags. You know a company is shit when you can’t write a review on their page. Never use these greedy bastards
2025年7月25日
自発的なレビュー
Drive Roadside Assistance からの回答
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the kind of service we aim to provide, and we apologize for any confusion or frustration caused.
If you have not already received a refund, please visit driveroadside.com/billing to submit a refund request so our team can investigate and make things right. Thank you again for your feedback — it helps us improve.
The driver was great and as soon as he…
The driver was great and as soon as he was assigned, he communicated. I did make the mistake of Calling before a provider was assigned and they were a little short. But the driver was just great.
2025年10月6日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Very quick reply and response time and…
Very quick reply and response time and Tyler was so wonderful and answered all of my questions
2025年10月3日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Thank you!
Wonderful and kind technician, easy to get set up to request assistance and super
affordable.
2025年10月2日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
The tech was very timely
The tech was very timely. He called me right away to let me know where he currently was and his ETA.
2025年10月4日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Will use this service again
My service provider arrived quickly with state of the art tools. The service provider was friendly and professional. I highly recommend this company and will use this service again.
2025年9月29日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Very Efficient
Although I felt it was too expensive for changing a tire it really was quick service after I paid. The guy who came was very nice and efficient
2025年10月2日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Aaron arrived promptly to service my…
Aaron arrived promptly to service my car
Aaron was very professional in handling my vehicle
2025年9月30日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Satisfy customer
Thank you so much. This was my first time I ever had to use this service. It took bout and hour and 40 mins. But that's to be expected. I was given ETA updates. Tyrek was courteous and thoughtful to this old man. A 22 mins fixes. He place the damage tire in the back . And made sure I was good with the service . Which was more than what was done when I went to have the tire fixed at a tire center beginning with a f. .. I must mention that the call center operators were very helpful when I call during my wait with ? s.. thank you for being efficient.
2025年9月28日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
B&A Towing showed up before ETA and was…
B&A Towing showed up before ETA and was extremely courtesy and professional. Even verfied my roadside assist problem before loading my Raptor up on the tow truck. Would definitely recommend them for roadside assist!!!!
2025年9月30日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
The employee called me
The employee called me, told me to drive to a local tire shop to get my tire fixed. No assistance was provided, and I was still charged $199. I will be disputing this.
2025年9月30日
Drive Roadside Assistance からの回答
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the kind of service we aim to provide, and we apologize for any confusion or frustration caused.
If you have not already received a refund, please visit driveroadside.com/billing to submit a refund request so our team can investigate and make things right. Thank you again for your feedback — it helps us improve.
Satisfied
They made it there in an hour. Put my spare was on but flat. The tow truck driver didn't have a compressor. Which I found odd for someone coming to check a flat tire. Glad I was at home not on the side of the road some where.
2025年9月27日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
The person was as prompt as they could…
The person was as prompt as they could have been given the distance they had to travel to get to me. Once there they were quick and very friendly
2025年9月27日
Drive Roadside Assistance からの回答
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
FRAUD
FRAUD. You billed me when it was supposed to go through AAA. I am disputing this charge with my bank!
I didn’t call you for service. You hijacked my AAA call.
2025年9月28日
Drive Roadside Assistance からの回答
Unfortunately, we are unable to offer a refund in this case, as the service was rendered as requested.
However, you are welcome to use the receipt we provided via email or access it through driveroadside.com/billing, to seek reimbursement from AAA, as they may provide reimbursement.
We appreciate your feedback and the opportunity to improve.
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