The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... ãã£ãšèŠã
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Would like to thank DTW for outstanding customer service ð Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... ãã£ãšèŠã
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Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... ãã£ãšèŠã
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I bought an EGO Power HT2410E Hedge Trimmer, since I already have various EGO garden tools. The best price I could find on the web plus next working day delivery by courier. **Absolutely Perfect**
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Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , è±åœ
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4.7
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DTW Tools & Machinery Ltd ããã®åç
Hello G Clark,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
DTW Tools & Machinery Ltd ããã®åç
Hello Steve,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Ordered new stilh saw from DTW arrivedâŠ
Ordered new stilh saw from DTW arrived within a few days no hassle,great product & service from DTW Tools & Machinery Ltd
2025幎6æ18æ¥
DTW Tools & Machinery Ltd ããã®åç
Hello Conor,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
DTW Tools & Machinery Ltd ããã®åç
Hello,
Thank you so much for taking the time to give us a review. We will love to serve you again.
Kind regards,
Christopher
Service
Excellent customer service went above and beyond to help me figure out what I needed. Will be using DTW again definitely
2025幎5æ27æ¥
DTW Tools & Machinery Ltd ããã®åç
Hi Thomas,
Thank so much for the lovely review. We will be happy to serve you again in the future.
Kind regards,
Christopher
Thank you for your quick efficientâŠ
Thank you for your quick efficient service. Everything going well and is easy to assemble.
Thanks again
2025幎5æ22æ¥
DTW Tools & Machinery Ltd ããã®åç
Hi John,
Thank you so much for your lovely review. We look forward to serve you again.
Kind regards,
Christopher
DTW Tools & Machinery Ltd ããã®åç
Hi Rob,
Thank you very much for the lovely review. We look forward to serve you again!
Kind regards,
Christopher
DTW Tools & Machinery Ltd ããã®åç
Hi Grant,
Thank you so much for the review, we value it a lot. We look forward to serve you again.
Kind regards,
Christopher
I purchased a generator from thisâŠ
I purchased a generator from this company, I have to say, it was a very straight forward transaction, from start to finish, with expert help from Sophie.
The Genie was delivered to N Ireland, in perfect condition & I saved myself quite a few quid, into the bargain, so many thanks to all at DTW Tools.
2025幎5æ27æ¥
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DTW Tools & Machinery Ltd ããã®åç
Hi Denis,
Thank you so much for the lovely review and mentioning Sophie too. I will make sure she gets the recognition for this. We look forward to serve you again.
Kind regards,
Christopher
Great communication.
Great communication.
Understood my requirements.
Helped with an early delivery.
Very good price too
2025幎5æ21æ¥
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DTW Tools & Machinery Ltd ããã®åç
Hello Ali,
Thank you for the great feedback and review. We really appreciate it. We look forward to serving you again.
Kind regards,
Christopher
Good and speedy service.
The whole ordering process was straightforward, and the tool we ordered arrived in good time. What more do you want when ordering online!?
2025幎4æ29æ¥
DTW Tools & Machinery Ltd ããã®åç
Thank you for your review.
Pleased your ordering experience was easy. Also delighted to hear that the tool you ordered arrived on time and as expected.
We look forward to helping you with anything else you need in future.
Best wishes
Dominic.
Hyundai HYM460SPE Lawnmower
Hyundai HYM460SPE Lawnmower
1. The very first time:
⢠The grass was not that tall and the lawnmower was not cutting off
⢠Went twice over the grass â from left to right & vice versa still the grass was not cut and did two strips
⢠The height adjustment was lowered one notch
⢠Went over the same strips again then move to the third strip where there was a tree root
⢠The blade hit the root & the engine stopped
⢠I increased the height and carried on
⢠The blade was not working properly and was going in circles & the grass was mulching and ripped out of the lawn
⢠The blade dropped and went into the grass
⢠Stopped as the damage to both the lawn & the mower were obvious
2. The Lawn:
⢠Medium size - Not 100% level i.e. ditches and patches
⢠There are trees on the sides â some roots can be seen
⢠Bark & small pebbles
⢠Green Thumb maintain & look after the lawn and ensure it is green all year round
3. The old Lawnmower:
⢠Sovereign 375
⢠Acquired circa 8 year ago and used on the same lawn referred to in point 3 above
⢠Yearly serviced on site
⢠Still working in good order but a bit heavy for my wife to push & does not have a start push button
4. Complained:
⢠Goods were mis-sold
⢠When you Google a lawn mower that can handle uneven grounds, the machine pops up
⢠Tree root was not high from the ground
⢠Possible fault in the machine
⢠Possible damage while in transit/delivery
5. Hyundai Support:
⢠Refused to acknowledge or discuss the above
⢠Offered to collect the machine (at my cost) repair it (at my cost) and the expected repair cost to exceed the purchase price.
⢠No consideration, compensation or offer from neither the supplier nor the manufacturer.
6. Summary:
⢠They claim the best machine & best customer support unfortunately I have been let down big time.
2025幎5æ5æ¥
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DTW Tools & Machinery Ltd ããã®åç
Dear Ramzi,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate the opportunity to clarify the situation.
As we have explained previously, the manufacturerâs warrantyâlike all warrantiesâcovers manufacturing faults or defects. It does not extend to damage caused by external impacts or misuse.
Based on the detailed images and description you provided, it is evident that the lawnmower blade made significant contact with a tree root or stump, with enough force to tear through the steel cutting deck. This kind of damage is not consistent with a manufacturing fault, but rather with accidental impactâsomething explicitly not covered by the warranty terms.
We understand your frustration, especially as this happened early in your use of the product. However, no product warranty can cover damage resulting from hitting hard, immovable objects such as tree roots or stumps.
We did offer to collect and assess the mower, but as this would fall outside warranty coverage, any repairs would have incurred costs, which we communicated transparently.
We are committed to supporting our customers, but we must also remain fair and consistent in applying warranty terms. We regret that this experience did not meet your expectations and welcome further dialogue if you would like assistance with repair options or advice for future use.
Kind Regard
Paul
DTW Tools & Machinery Ltd ããã®åç
Thank you for your kind review Yavor.
We hope to be able to help you with anything else you need in the future.
Regards
Dominic.
DTW Tools & Machinery Ltd ããã®åç
Hi Nicholas,
Thank you for taking the time to give us a lovely review.
We look forward to serve you again.
Kind regards,
Christopher
Good comms with shop as i had notâŠ
Good comms with shop as i had not received an update on order. When it arrived it was well packaged and obviously straight from the factory. Quite often STIHL offer a completely assembled machine and working, maybe DTW can offer that in future. I must admit the assembly process was a bit onerous for this tool as instruction are not always obvious. On the whole I would buy from DTW again as the service and comms was great.
2025幎4æ29æ¥
DTW Tools & Machinery Ltd ããã®åç
Dear Anil,
Thank you for your review. We will always do our best to ensure items are well packed and received in the best condition.
We can offer pre-assembled machinery if customers are able to collect from us in Chorley.
We are delighted to hear you would use us again and welcome anything we can offer you in future.
Regards
Dominic.
Competitive price and fast delivery
Competitive price, fast delivery and good updates. Very happy with service. Thank you.
2025幎4æ22æ¥
DTW Tools & Machinery Ltd ããã®åç
Dear John.
Thank you for your review. We always try to keep our prices in line with our like for like competitors. We aim for speedy deliveries on all orders and will keep customers informed of the progress of any order.
I hope we can be of help in the future.
Best regards
Dominic.
Amazing as always!
2025幎4æ24æ¥
DTW Tools & Machinery Ltd ããã®åç
Afternoon Marty,
Thanks so much for your kind review and your custom!
We are always happy to help with anything you require.
Best wishes
Dom.
Quality Goods A good quality product supplied at aâŠ
A good quality product supplied at a very good price and delivered efficiently.
2025幎4æ22æ¥
DTW Tools & Machinery Ltd ããã®åç
Good Afternoon Mr Davey.
Thank you for your kind review. I am delighted that you are pleased with your purchase and experienced a really efficient delivery of your order.
Best wishes
Dominic.
Fantastic all round
Phenomenal service.
Within a few hours the order I placed was already with DHL due for next day delivery.
Best price around which was my main reason for ordering from DTW.
2025幎4æ30æ¥
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DTW Tools & Machinery Ltd ããã®åç
Thanks for your review Chris.
We very much appreciate your ringing endorsement. We hope to provide the most competitive prices, quick delivery and reassuring service.
Thank you for your feedback.
Best wishes Dom
DTW Tools & Machinery Ltd ããã®åç
Thanks for your review Stuart.
Really appreciate you letting us know you found our services both speedy and helpful.
Hope you see you again soon.
Regards
Dominic.
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