The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... ãã£ãšèŠã
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Would like to thank DTW for outstanding customer service ð Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... ãã£ãšèŠã
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Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... ãã£ãšèŠã
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I bought an EGO Power HT2410E Hedge Trimmer, since I already have various EGO garden tools. The best price I could find on the web plus next working day delivery by courier. **Absolutely Perfect**
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Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , è±åœ
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4.7
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DTW Tools & Machinery Ltd ããã®åç
Hi Tony,
Thank you so much for the 5 star review. We're happy to hear you liked the product. We look forward to serving you again.
Kind regards,
Christopher
Very good ð grate
2025幎3æ26æ¥
DTW Tools & Machinery Ltd ããã®åç
Good Afternoon Klem.
Delighted you found what you needed with us and would contact us again next time you need anything.
Best wishes
Dominic.
Great price and delivery
2025幎3æ25æ¥
DTW Tools & Machinery Ltd ããã®åç
Good Afternoon Graham.
Thank you for your review. I am pleased you found out prices competitive and the delivery was as hoped for.
We look forward to helping you again.
Best wishes
Dom.
Stihl 2 Stroke Oil
Very good price and a fast delivery.
Just shows you itâs always worth asking why perfection was not achievedâŠ.. I accidentally selected 4 stars instead of 5!
2025幎3æ26æ¥
DTW Tools & Machinery Ltd ããã®åç
Hi Steve,
Thank you for your review. We're happy to hear you were satisfied with the delivery and price.
With this being a 4* review we are keen to know if there is anything else we could have done better, so if you would kindly email website@dtwtools.co.uk or call 01257 422 200 to let us know, that would be greatly appreciated.
We look forward to serving you again.
Kind regards,
Christopher
Stihl Chainsaw 362
Easy to purchase online. Itâs also a shop that you can visit. I called twice and the phone was answered and I spoke to a real person from the shop that knew what they were talking about.
Price was on par with other shop prices.
Will buy again from this company.
2025幎1æ22æ¥
DTW Tools & Machinery Ltd ããã®åç
Hi Chris,
Thanks for your kind review. Glad you found the website easy to use.
We pride ourselves on being able to offer real time, human advice to reassure and educate our customers in their choices.
We try to stay competitive on a daily basis with other suppliers.
We look forward to hearing again from you soon, Chris.
Best wishes
Dom.
Stihl ms162 chainsaw
It took almost a week for them to actually so dispatch it which is why I only gave them four stars otherwise everything went according to plan
2025幎3æ20æ¥
DTW Tools & Machinery Ltd ããã®åç
Thank you for your review Richard.
Due to how busy we have been there have been some items taking a little longer than normal to arrive.
Delighted all else went smoothly.
Best wishes
Dom.
DTW Tools & Machinery Ltd ããã®åç
Thanks for your review David.
Glad your order all went to plan and you found our prices competitive.
Best wishes Dom.
Great tool just took longer to receive
Took longer than expected to receive but a great item and great price ðð»
2025幎3æ20æ¥
DTW Tools & Machinery Ltd ããã®åç
Hi John,
I'm very sorry to see that your delivery arrived a couple of days late. Unfortunately this looks to be due to a sorting error with the courier.
Please trust this is a very rare issue as we are careful in only selecting trustworthy and reliable couriers, so I hope we'll have the opportunity to serve you again and show how much better our deliveries usually are.
Thank you once again for ordering with us, and we hope to see you again soon.
Kind Regards,
Dan.
Great price ,great service
2025幎3æ18æ¥
DTW Tools & Machinery Ltd ããã®åç
Good Afternoon Ian.
Thank you for your kind review. Our prices are regularly checked against our like for like competitors and we aim to be timely and helpful in every interaction we have with customers.
Best wishes
Dom.
DTW Tools & Machinery Ltd ããã®åç
Thank you Richard for your review. We appreciate it and are happy to hear you felt this way. We look forward to serve you again.
Kind regards,
Christopher
Core drill
Good delivery in time scale stated.
180 mm core drill used for extractor duct work worked well with no problems.
2025幎3æ28æ¥
DTW Tools & Machinery Ltd ããã®åç
Good afternoon Alan,
Thanks you for the lovely review. We're happy to hear you were happy with the delivery and timing. We will be happy to serve you again in the future.
Kind regards,
Christopher
Good range of tools, good service
Excellent customer service - a small hiccup with the courier losing my parcel was promptly resolved and a replacement item quickly sent.
2025幎2æ25æ¥
DTW Tools & Machinery Ltd ããã®åç
Dear Mr Smith,
Thanks for your kind review. We do try to sort out issues fairly and as quickly as we can and sometimes issues do occur with couriers.
Delighted you are pleased with your order and the service we provided.
We look forward to supporting you in the future with anything you may need.
Best wishes
Dom
Exceptional service!
Exceptional service and product knowledge. Im really happy to deal with DTW Tools and will use them as my main equipment supplier from now on! Cheers!
2025幎3æ12æ¥
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DTW Tools & Machinery Ltd ããã®åç
Hi Joseph,
Thank you for your kind review. We are happy to hear you received the service we want to give as a standard.
We hope to serve you again in the future.
Kind regards,
Christopher
Great service
2025幎2æ25æ¥
DTW Tools & Machinery Ltd ããã®åç
Hi Ian,
Thank you for your kind review. We are happy to hear you were happy with the service.
We hope to serve you again in the future.
Kind regards,
Christopher
Best price on the Internet and next dayâŠ
Best price on the Internet and next day delivery.
2025幎2æ24æ¥
DTW Tools & Machinery Ltd ããã®åç
Thanks for your review Mr Eaton.
We always try to match like for like deals online and aim to deliver next day, availability and stock allowing.
Many thanks
Dom.
DTW Tools & Machinery Ltd ããã®åç
Good Afternoon John. Thank you for your kind review. Delighted you received everything promptly and as requested.
Best wishes Dom
Great Chainsaw! Great Company! called customer service to checkâŠ
When I called customer service to check my order, someone actually answered the phone and was able to help. The order arrived promptly and was delivered safely. Really pleased with the chainsaw when it arrived, great product.
2025幎2æ17æ¥
DTW Tools & Machinery Ltd ããã®åç
Thank you for your wonderful review Rachel.
We always aim to speak to customers in person as well as help online.
Delighted to hear your order arrived on time, as expected.
We look forward to helping you in future.
Best wishes,
Dom.
Good very good
Very good experience, very fast, very good quality the site for materials
2025幎2æ17æ¥
DTW Tools & Machinery Ltd ããã®åç
Dear Gheorghe,
Thank you for your kind review. Delighted to hear that you found our service to your liking.
Thank you for your custom.
Best wishes
Dom.
Good customer service
Good customer service, excellent value. DHL were a problem, but thatâs not DTWâs fault and they resolved the issue for me.
2025幎2æ17æ¥
DTW Tools & Machinery Ltd ããã®åç
Thank you for your kind review James.
Things, at times, can go wrong but we always try to make good situations, if they occur.
We appreciate your understanding and your custom.
Best wishes
Dominic.
Excellent
First time buyer from DTW tools and would definitely use them again, great customer service and good price.
2025幎2æ26æ¥
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DTW Tools & Machinery Ltd ããã®åç
Hi Steven.
Thanks for your kind review. Pleased you found our service great and that our prices were competitive.
Best wishes
Dominic.
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