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dukwin.com レビュヌ 264

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TrustScore 5段階評䟡の4

4.1

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5぀星のうち5の評䟡

High quality product that looks amazing in my bedroom and displays my watches whilst keeping them maintained. I went for the 8 watch winder and couldn’t be happy and can’t recommend this product enoug... もっず芋る

5぀星のうち5の評䟡

The quality of the product is great and the customer service is excellent. Had a bit of worry regarding the foam and fitment and they helped solve my queries. Would definitely recommend. Got the 6... もっず芋る

5぀星のうち5の評䟡

The product is very high quality and feels premium. Winder quiet and incases the watch perfectly. I had a package that arrived with the wrong item and customer service was very responsive to fix the p... もっず芋る

5぀星のうち1の評䟡

I received a dukwin watch winder for Christmas 2025. Within 1 day the fingerprint and door latch stopped working. Both my wife and I reached out multiple time to exchange and were given the runaround.... もっず芋る

䌁業が回答したした

䌁業情報

  1. ファッション アクセサリヌ店
  2. 電子機噚店

圓該䌁業による蚘述

Quality Interior | Elegant Exterior | Best Service Dukwin offers the high quality winders and best service for you in US and Europe. Visit our New Version fingerprint lock winder and get FREE shipping for all orders.

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4.1

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TrustScore 5段階評䟡の4

264件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

My son who is a Capt

My son who is a Capt. in the Marine Corp. loves watches. He is so hard to buy for because he has everything but.. a really nice watch winder. I just received his Christmas gift yesterday and couldn't believe how well constructed it was made. I bought the 6 watch winder with the extra watch display. This winder has a finger print security extra locked storage for other jewelry and documents. Can't wait to give him this gift. I think it's the best gift ever except for me being his mom.

2024幎10月30日
自発的なレビュヌ
5぀星のうち4の評䟡

Product is nice and works well

Product is nice and works well. I would buy it again. My negatives are that the color orange is not represented well on their website. The actual product orange is dull compared to the website picture. (It's not my monitor). My other negative is the instruction manual needs to be more clearly written.

2024幎10月14日
5぀星のうち1の評䟡

STAY AWAY

STAY AWAY - I genuinely wanted to give this a 5* review as I really was excited about the winder. It arrived well packed and in perfect condition but I soon realised there were issues. Firstly the watch cuffs are too big and cannot be adjusted and I have not received the exact item I ordered.
I've queried both of the above and to cut a very long story and many, many emails short (trying to make them understand my point) I have been told they will send me the correct cuffs that can be adjusted and that I can have £20 refunded so I can keep my £200+ item and use it as a 'project' that I can 'repair'. They clearly do not want to deal with returns but they also cannot accept when something isn't right. All I am asking them is send me the item I ordered as that would make me 100% happy. Being told the item I have by the suppler is actually the wrong item but that they won't change it is just absolutely ridiculous.

2024幎8月23日
自発的なレビュヌ
dukwin.com ロゎ

dukwin.com からの回答

Hi Jon,

Thank you for taking the time to provide your feedback. We sincerely apologize for the issue you encountered with the product.

We regret sending you the wrong product and appreciate your patience as we tried to resolve this matter. Initially, when you declined compensation, we aimed to provide you with options. Throughout our communications, you indicated that you could keep the product but wanted to determine the compensation amount. We accepted your proposed compensation of £200 along with the request for replacement parts.

However, after a few days, you opened a case, which led to a freeze on the funds, preventing us from processing your compensation. When we contacted you again, you mentioned you were unable to close the case.

This delay prompted us to offer an alternative solution: a return for a refund. However, you informed us that you no longer had the original packaging, making it impossible to return the product. Our return policy states that the original packaging should be retained during the return period, which has complicated the situation further.

Ultimately, to expedite a resolution, we offered to refund you without requiring the return of the product. You agreed to contact your bank to close the case, but it seems this action has not yet been taken.

We are genuinely committed to resolving this issue for you. Please feel free to contact us if you have any further questions or if there's anything else we can assist you with.

Thank you for your understanding.

5぀星のうち2の評䟡

Unreliable company

The watch winder display case is nice looking and the motors are silent but it arrived with the front panel partly dislodged. When I emailed and asked to return the item they refused, instead insisting I fix it myself by unscrewing the panel entirely and replacing it. I was able to do this, but it still sits slightly loose and they have refused three times to allow me to send it back to them. More importantly, the winder rotates at seven rotations per minute. Their rotational programs are timed, and doing the math, your watch will get around 2000 turns per day, which is WAY more than most winders, and could possibly damage your watch. I'll use the display case and jewelry box since I seem to be stuck with it, but won't be using the winder feature. This is the reason I avoid Chinese companies.

2024幎6月6日
自発的なレビュヌ
dukwin.com ロゎ

dukwin.com からの回答

Dear Steve,

Thank you for taking the time to provide your feedback. We sincerely apologize for the issue you encountered with the product.

First and foremost, we regret that the product experienced detachment during transit due to unforeseen circumstances. At that time, we suggested keeping the product while we worked to resolve the issue. However, please rest assured that if any issues with the product occur within 30 days of receipt, we will gladly offer a return or replacement.

Regarding your concern about rotating the device approximately 2000 times daily, this frequency is higher than most winders. The potential for damage to your watch depends on several factors:

Watch Design: Some watches, especially high-quality mechanical ones, are designed to withstand vibrations and impacts. If your watch is robustly designed, it may not be affected.

Vibration and Impact: Frequent rotation and vibration could impact the watch's mechanism and structure. While 2000 rotations may seem excessive, the extent of potential damage depends on the vibration's amplitude and frequency relative to the watch's tolerance.

Winder’s Operation: If the winder operates smoothly without excessive vibrations or shocks, it will have less impact on your watch.

Watch Durability: Durability varies by brand and model. If you have concerns, please refer to your watch's user manual or contact the manufacturer to understand its tolerance for vibrations and impacts.

We have sent multiple emails to resolve this issue but have not received a response. Your situation is still in line with our return and exchange policy, PLEASE feel free to contact us.

As a committed and honest seller, we promise to uphold our responsibility to every customer. Please be assured that we will strive to improve and serve you better.

Best regards,
DUKWIN TEAM

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