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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

The Threesixty Smart Fan Gen 2 heater has not lived up to expectations. I was attracted to the design and positive reviews but now find the latter mystifying. The noise levels on medium and high powe... もっず芋る

5぀星のうち1の評䟡

The products are stunning but the app functionality is a complete scam. It’s been three days since I can’t connect my devices through the app due to server issues. This means you’ll be stuck with a... もっず芋る

5぀星のうち5の評䟡

We have been using the BlueAir air purifier for several months now and it is incredible the amount of particles it filters. My daughter doesn’t cough as much any more. Really great product.

5぀星のうち5の評䟡

I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電子機噚店
  2. ゚アコン販売店
  3. 暖房噚具提䟛業者

Duux UK | Designed for better air に぀いお

圓該䌁業による蚘述

Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories

Designed for better air

The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..

Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.

A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.


連絡先

3.7

たあたあ

TrustScore 5段階評䟡の3.5

306件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 6に回答しおいたす

通垞24時間以内に回答

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5぀星のうち3の評䟡

Duux WiFi app is very poor.

WiFi app very poor. Use heater in manual mode. The fact that the device was able to be connected by WiFi was reason for purchase. My fault I should have checked reviews of the app as well as heater.

2024幎10月20日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thank you for the review. If you are experiencing any issues regarding connecting your heater, please feel free to reach out to our Customer Service team through contact@duux.co.uk.

Jade - Customer Experience Team

5぀星のうち1の評䟡

Terrible customer service/usless app

Terrible customer service. Cannot contact anyone. E mailed with no reply. Unit was initially damages, returned, hasn't worked since we tried it. Won't connect to the app. Useless to us.

2024幎1月15日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Good Afternoon Robert.

Thank you for getting in touch. I am sorry you have had trouble contacting us. I have searched our system and cannot find any correspondence since January where it looks as though the issue at the time was resolved.

We are more than happy to assist you further, please call us at your earliest convenience on this number 0330 058 9400 or email directly at contact@duux.co.uk. We are open between 8am and 5pm, Monday to Friday and reply to all emails within 24 hours.

I look forward to hearing from you end hopefully resolving this issue.

Si - Customer Experience Team

5぀星のうち5の評䟡

Smart clean contemporary heater.

Easy to order. Competitive price. Came very quickly and fabulous eco.friendly packaging.
Heater looks clean and smart.
Easy to use and heats up quickly.
Thankyou.

2024幎10月14日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Jane,

Thank you for your positive review!

Si- Customer Experience Team

5぀星のうち5の評䟡

Easy to order
.well made cover

but!

Easy to order

..and the cover fits perfectly

but was it really necessary to require a signature for cover for our fan

.? We were happy to wait in to provide a signature when we ordered our fan, as this was an expensive item. This isn’t a complaint
..just a comment!

2024幎10月9日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Angela,

Thanks you for taking the time out to leave us this review. We would hate for anything to happen to your item once it leaves our building so we try to ensure all deliveries are accounted for and arrive safely.

Thank you for the feedback.

Si - Customer Experience Team

5぀星のうち4の評䟡

Great heaters

Great heaters. Warms the room up a treat. So good we bought 2 as presents for relatives as well as our 2 ;)

2024幎10月5日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

5぀星のうち5の評䟡

A very good purchase.

Bought a DUUX whisper fan to use in the bedroom.
It's brilliant. Very silent, speed settings and use of remote is great. Managed to damage the remote early days but was easy to replace via the DUUX website and not too expensive.

2024幎10月2日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi

Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux whisper fan.

Si- Customer Experience Team


5぀星のうち5の評䟡

Savvy shopper

Cover for fan arrived on time looks great was bit expensive but will no doubt protect the fan which i love . Quick delivery

2024幎9月20日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Si- Customer Experience Team

5぀星のうち5の評䟡

Very Good Product

Very Good Product. Very quiet. The only thing I do not like is the fan stand is quite low. The fan could have been adjustablde to height to at last one feet higher to allow air to circulate at face and chest level. Also this is to facilitate more fan air circulation when lying on the bed.

2024幎8月18日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.

Si- Customer Experience Team

5぀星のうち5の評䟡

Arrived promptly and the product is


Arrived promptly and the product is whisper quiet just as the name suggests.

2024幎9月16日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!

Si- Customer Experience Team

5぀星のうち5の評䟡

Great product best money I've ever


Great product best money I've ever spent. Whisper smart and quick delivery

2024幎8月11日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Paul,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Si- Customer Experience Team

5぀星のうち1の評䟡

Poor customer service

The remote works fine but I returned it as I found the missing remote. Customer service is rather slow and at times unresponsive. I've been waiting for more than a month for a refund

2024幎8月9日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Faizah,

Thank you for reaching out, know that this issue has now been resolved, but I can only apologies for the delay in receiving you r refund. Unfortunately the item couldn't be located once returned. However after you had notified us of this we did refund you ASAP.

Thank you again for your patience and if you have any further queries please let us know.

Si- Customer Experience Team

5぀星のうち5の評䟡

Duux fan

Very helpful and quick delivery.

2024幎9月1日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Phillip,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Si- Customer Experience Team

5぀星のうち3の評䟡

Duux Globe

The Duux globe is a good fan. I love the design and the size. It feels very sturdy and robust and it is very powerful. I only have a couple of complaints. The first is that the LEDs on the base are really bright so I have had to tape over them when I use it at night. The second is that there aren’t enough settings. The fan goes from 1, barely blowing and almost inaudible, to 2, blowing really hard and being significantly louder. There needs to be a middle setting between these two. I already have the Duux Whisper floor fan & use the gentle noise to help me sleep, but that isn’t an option with this fan as my partner finds setting 2 way too loud and strong but setting 1 is too quiet for me.

2024幎9月4日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Pip,

Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism regarding the Globe Fan settings will be referred back to the manufacturer.

Jack - Customer Experience Team

5぀星のうち5の評䟡

Stylish product, exceeded expectations.

Speedy delivery of a stylish, quality fan. Duux's DXCF03UK arrived well packaged and was easy to assemble using the instructions provided. The fan is a modern stylish design which looks really smart and high-end. The fan is responsive, quiet and effective. I especially like the "natural" mode, which slightly varies the air flow to feel like a natural breeze! This fan was a Which? recommended buy, and it still exceeded my expectations. Even my extremely particular boyfriend is impressed. I love it!

2024幎8月2日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thanks a lot for taking the time to leave such a great, detailed review. We are very pleased to hear that you are enjoying using your Whisper Fan!

Jack - Customer Experience Team

5぀星のうち5の評䟡

Great customer service

Great customer service, great products would definitely recommend

2024幎8月2日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Dave,

We’re delighted to hear that you’re pleased with our product and customer service. I will pass on your good feedback to the team!

Jack - Customer Experience Team

5぀星のうち2の評䟡

1. 'WHICH' recommended!!??

1. Faulty remote control.
2. Should have had my tapemeasure to hand prior to ordering - the fan model I got; even after extending it, was short.
3. Some of the components e.g. fan cover & related parts were of cheap quality.

2024幎9月1日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Stephen,

Thank you for taking the time to leave us this review. I can see that as soon as you notified us of the issue with the remote we sent you a replacement out straight away. I hope that this is now working as it should.

We will pass your comments onto the relevant teams to ensure the quality of our items are maintained at a high quality.

Si- Customer Experience Team



5぀星のうち5の評䟡

Excellent service and delivered on time

Excellent service and delivered on time
More than happy 😊

2024幎7月31日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Peter,

Thank you for the review! I am glad to hear you were impressed by our delivery time.

Jack - Customer Experience Team

5぀星のうち5の評䟡

Delivery prompt

Delivery prompt. Heater functioned efficiently last winter.

2024幎2月22日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Valerie,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Jack - Customer Experience Team

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