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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

The Threesixty Smart Fan Gen 2 heater has not lived up to expectations. I was attracted to the design and positive reviews but now find the latter mystifying. The noise levels on medium and high powe... もっず芋る

5぀星のうち1の評䟡

The products are stunning but the app functionality is a complete scam. It’s been three days since I can’t connect my devices through the app due to server issues. This means you’ll be stuck with a... もっず芋る

5぀星のうち5の評䟡

We have been using the BlueAir air purifier for several months now and it is incredible the amount of particles it filters. My daughter doesn’t cough as much any more. Really great product.

5぀星のうち5の評䟡

I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電子機噚店
  2. ゚アコン販売店
  3. 暖房噚具提䟛業者

Duux UK | Designed for better air に぀いお

圓該䌁業による蚘述

Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories

Designed for better air

The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..

Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.

A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.


連絡先

3.7

たあたあ

TrustScore 5段階評䟡の3.5

306件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 6に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

This product is useless

This product is useless. Will not connect to the WiFi. I have tried everything suggested. Watched numerous videos yet nothing. This seems to be a ongoing issue that's not being resolved across the board. It connected to WiFi for a week then stopped. I've paid the extra money for the smart function. It shouldn't be this difficult to get the product to connect to WiFi. So frustrating as I wanted to purchase a second product but I am totally put off now. I would not recommend this product as without the smart function it's a highly overpriced fan.

2024幎8月10日
自発的なレビュヌ
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

I am very sorry to hear that you are experiencing issues with your app.

This should not be occurring, so please do reach out to us at contact@duux.co.uk, so we can assist you with this.

Jack - Customer Experience Team

5぀星のうち1の評䟡

My fan arrived yesterday and doesn’t


My fan arrived yesterday and doesn’t work!
I’ve emailed Duux customer service, but no response.
There’s a heatwave this weekend, so I’ll have to buy a new fan. Obviously not from this company. I only bought it because Which had given it such an excellent review.
If Duux answer this, please give me my money back and pick up this useless thing

Update: I’ve now got to go on a trek for a mile and take this heavy fan to the DHL pickup point, to return it.

Don’t deal with this company!

2024幎8月8日
自発的なレビュヌ
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Patricia,

I am sorry to hear that you received a faulty fan. I can only apologize for any inconvenience caused by this.

I can, however, see that all of your emails to us have been responded too within 24 hours. I can also see that your nearest DPD drop off point is 0.1 miles away from your address, so please do reach out to us, if you are having any difficulties locating this.

Jack - Customer Experience Team

5぀星のうち5の評䟡

Great for sleeping

Easy website, rapid delivery, and love the product - it’s truly silent on setting number 1 and is perfect for sleeping through the warm nights.

2024幎8月2日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux fan!

Jack - Customer Experience Team

5぀星のうち5の評䟡

Excellent customer service

Excellent customer service. The fan arrived with two small parts missing. I sent an email to customer service. They responded quickly and the parts arrived a few days later. This is the second fan I have purchased. Would highly recommend

2024幎8月1日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Anne,

I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team


5぀星のうち5の評䟡

Great product

Great product ! Easy to use website! Next day delivery! Recommended.

2024幎7月31日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Peter,

We are glad to hear that you have had a smooth process ordering our products. Thank you for the review!

Jack - Customer Experience Team

5぀星のうち5の評䟡

Very pleased with the fan

Very pleased with the fan - it lives up to its name! Astonishingly quick delivery. And the quality of the product justifies the price.

2024幎8月1日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Peter,

We're thrilled to hear that you are enjoying using your Duux fan. Thanks for the 5 stars!

Jack - Customer Experience Team

5぀星のうち5の評䟡

There are fans and there’s the Duux Whisper Smart Fan

There’s loads of fans, all much of a muchness, so I was a bit sceptical when I read how quiet this is. I mulled it over and decided to give it a try. I was surprised by the result - it’s not just quiet, it’s silent! Astonishing! And it has all the tilt and swivel capabilities so it really is the business. Nothing else like it. Superb.

2024幎7月29日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.

Jack - Customer Experience Team

5぀星のうち2の評䟡

I bought a replacement remote control


I bought a replacement remote control for my fan and it doesn't work!

2024幎7月31日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Andy,

I am very sorry to hear that.

Please do reach out to us at contact@duux.co.uk , so we can assist you with this.

Jack - Customer Experience Team

5぀星のうち5の評䟡

Order arrived quickly

Order arrived quickly

2024幎7月31日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Vera,

Thank you for the review! I am glad to hear you were impressed by our delivery time.

Jack - Customer Experience Team

5぀星のうち5の評䟡

Excellent customer experience

Excellent customer experience, easy purchasing process and shipping was so fast I was stunned. I placed the order before noon, it was shipped same day, and delivered next day. Super fast. As an aside to the purchasing experience, I can say that DUUX floor fans are so quiet, I've seen nothing on the market that compares to the silence when they operate. This is my second fan (first one bought 4.5 years ago) and I'm exceedingly happy with build quality and functionality.

2024幎7月31日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!

Jack - Customer Experience Team

5぀星のうち5の評䟡

Customer services extremely helpful

Lady at call centre was very helpful. I wanted to buy a replacement remote for my fan but couldn’t find it on line. The lady took the fans details and then she sent me a link so I could order it easily. Fab service.

2024幎7月30日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi,

Thanks for the review! I am pleased to hear that you had a positive encounter with our Customer Experience Team, and I will ensure to pass this feedback onto the rest of the team.

Jack - Customer Experience Team


5぀星のうち5の評䟡

Really great Product so good we


Really great Product so good we purchased a second one so quite and powerful and excellent build quality.

2024幎7月30日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Gary,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

5぀星のうち5の評䟡

Great

Great
Placed my order, and it was delivered the next day.
The fan is called Whisper,(you can see why) So if your looking For a new fan look no more. Its a must buy Its so quiet, Fantastic Fan.

2024幎7月30日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Alan,

Thank you for the review! I am glad to hear you were impressed by our delivery time.

Jack - Customer Experience Team

5぀星のうち2の評䟡

Faulty Whisper Flex fan - no goodwill

My Whisper Flex Smart Fan developed a really annoying ticking/clicking noise from the motor, this is at a low fan speed and without any rotation, making it impossible to sleep through. The fan is just two weeks past the 2-year warranty so I was hoping for some leniency/goodwill from the company, particularly given that it is a product that I only use 3/4 months of the year.

However, the response from customer service was to manipulate the fan to try to fix the problem (it didn't work) and a flat out denial of repair or replacement, just told that spare fan motors are available for purchase, not even a goodwill discount offered.

Questionable product quality and hard-line customer services certainly doesn't have me rushing to make another purchase.

2024幎8月6日
自発的なレビュヌ
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Leonardo,

Thanks for getting back in touch. Although the fan was out of the 2 year warranty we did review this and honour a replacement for you after our conversation.

If you have any further queries please get in touch and we will be more than happy to assist further.

Si - Customer Experience Team

5぀星のうち5の評䟡

Speedy service

Speedy service, excellent product

2024幎7月29日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Richard,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Jack - Customer Experience Team

5぀星のうち5の評䟡

I’m a bit of a fan addict

I’m a bit of a fan addict. There can’t be a model I haven’t tried. This is totally silent and excellent wind velocity. Perfect for all night. Five stars from me.

2024幎7月29日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Marilyn,

Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so.

Jack - Customer Experience Team

5぀星のうち4の評䟡

Certainly quiet and reasonably powerful


The fan is fairly expensive compared with other similar sounding products. However it is certainly quiet and reasonably powerful, especially on it highest setting and I would buy again. It is also easy to move around.

2024幎7月28日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Ray,

I'm so glad to hear that you are enjoying your Duux fan! Thank you for sharing the review.

Jack - Customer Experience Team

5぀星のうち5の評䟡

Comfortable sleep at last!

Quick and efficient delivery. At last I can sleep with the fan on as it’s super quiet (my bedroom is like an oven when it’s hot!). Reasonably priced and just as good as the most expensive brand - would highly recommend.

2024幎7月26日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Elizabeth,

Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!

Jack - Customer Experience Team


5぀星のうち5の評䟡

Very quiet

Nice product, nicely packaged in recyclable materials. Fan is very quiet, we can't hear it at all on the low settings l, love this fan. As my wife said: why aren't all fans this quiet!

2024幎7月25日
Duux UK | Designed for better air ロゎ

Duux UK | Designed for better air からの回答

Hi Christopher,

We're thrilled to hear that you are enjoying using your Duux fan. Thanks for the 5 stars!

Jack - Customer Experience Team

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