Etihad Airways レビュー 

what a scam
only 7 kg carry on baggage included in the economy ticket!!!!
bought a ticket for 1360 SAR and they are asking 1200 SAR for extra 20 KG bag which should be included in the ticket at the first

My partner and I have booked flights costing 1700EUR. I have just been diagnosed with a very serious illness and we will not be able to travel. We need to cancel the flight (not change the flight due to the illness). The Etihad customer service have said they will not refund the fare. We are due to fly in 7 weeks time.
Extremely disappointed with what is supposed to be a very reputable airline. From this experience, I know that even a lowcost airline will give me a refund.

Review for Miraj …. She was absolutely fantastic and looked after my 4 yr old son so well.

On 15th January I Mamta Manger, along with my aged disabled Mother aged and daughter Swapna Chettri was travelling from Brussels International Airport Brussels, Belgium to New Delhi Indira Gandhi International Airport India through Abu Dhabi International. In Brussels Airport, we three women underwent absolute terrible harassment in the hands of the Ground Staff of ETHIHAD AIRWAYS, and i have decided not to ever travel anymore by ETHIHAD AIRWAYS and seek necessary compensation for the trauma and harassment that my daughter, aged Mother and myself had to undergo at the check in counter of ETIHAD AIRWAYS Brussels International Airport. Firstly, the wheelchair that one needed ( previously informed) for my disabled mother was not provided for the simple reason that I was left severely and continuously arguing with the Ground Staff for my cabin baggage. I am made to understand that the Cabin Baggage limitation for ETHIHAD AIRWAYS is 7 kgs. What was infuriating and extremely harrowing and severely traumatic was our ladies handbags were too weighed and I was forced to pay 350 Euros ( receipt embedded which is in my daughter's name ). I have been an avid traveller, travelling Internationally over years. Never has in the history of my travelling a Ladies hand bag being weighed. I tried desperately to make the ground staff see reason but it was fruitless and frustrating. Meanwhile it was time to board the Aircraft. Taking advantage of the situation, the Staff refused to let us board unless I paid 350 Euros as weight of my handbag. The whole episode was extremely traumatic for my aged Mother, my daughter and me. Left with no options I was buldozed into paying 350 Euros for the handbags. As no Wheelchair was also provided for my Mother i had to literally drag her to the Aircraft.
I thereby seek compensation and shall be projecting my acute and severe harassment details in my Twitter account.
This is for your information and immediate action to look into the matter and provide all necessary compensation at the earliest.

Thank you.
Mamta Manger

Dear Team,Greetings,
Complaint id 2402224061682.
I tried to book a ticket for my wife in Etihad and the money was deducted but I didnt get the ticket.
I was asked to wait and its been 2.5 months now and still I havent got the money back.
I made an iDEAL payment on Jan 24 th 2024.
I have attached the transaction details.
Also confirmed with ABN AMRO that the money has gone to recipient (Etihad) as its an iDEAL payment method.
Tired of talking to get the money back.
They have now closed the complaint easily.
First they say money will be back soon. Then they say its refunded but got stuck.
Now they say they havent got any money. All nonsense.

Best Regards,
Rajaram Palpandian Suyamboo
Hoofddorp, Netherlands.

Disgraceful service! AVOID THIS COMPANY! I will be taking legal action as I am so shocked by the service and incompetence and mistakes they have made! They charged £270 for extra weight even though the extra weight was already paid weeks before! Etihad and also the booking agency Flightcatchers confirmed this and acknowledged they have made a mistake yet they are not refunding the £270! I have noticed the very poor reviews and I am not surprised! This is a CORRUPT COMPANY, AVOID!!!

Please do not travel with them if you are travelling while being pregnant or with children.

A complete refusal to provide any assistance and no seating option available without fee for pregnant ladies or people with special needs.

A very disappointing expereince. Even Ryanair is more friendlier than Etihad

I would strongly advise everyone who has had bad experience to write to CAA as these shysters don’t have any accountability, or ADR.
Also complete a county court small claim to teach them a lesson.
They should not have any access to UK airspace.
They should be fined heavily by the CAA and passengers refunded by the CAA out of the fines.
Shockingly abysmal service when things go wrong, and they DO GO WRONG!
Abysmal human rights abuse of passengers, frustration and inconvenience not recognised by these abusers.
Even the supervisor is an ignorant moron, ignores customers Nick the 💩
I would never fly with them again . Not recommended.

You have to be very lucky to have a good experience with this airline, especially if something goes wrong. I bought a ticket with extra leg space for an additional $76, but during boarding I found out that the aircraft type had been changed and I was seated in a standard seat. I have been trying to recover the money paid for 3 months to no avail. feedback, emails - social. - phones - nothing works. they will always tell you straight away that they are already dealing with your case - according to their own regulations, they have a maximum of 28 days to do so. but it doesn't matter - no action from them. They're counting on you to give up on your own and leave them alone. In my opinion, this is just a scam. avoid this airline if you can. Compared to them, low-cost airlines are exclusive.

I thought this company was one of the world leaders in airlines, I now believe them to be one of the worst. Charged me twice for one of the legs seats. Customer service centre could hardly speak English and didn't seem to know how the online booking system worked. She told me they have a problem with the booking system and it would be fixed in a few days. And seeing a compete lack of response's to the complaint's on here they don't also seem bothered. Avoid them at all cost.

My experience with Etihad Airlines has been nothing short of disappointing and frustrating. Less than three weeks before my scheduled departure, I received a notification that my flight schedule had been changed without any reasonable explanation. To make matters worse, despite the abundance of available seats shown on their website, the airline has failed to provide me with any alternative schedule.

This lack of consideration and communication is unacceptable. As a loyal customer, I expect better treatment and service from an airline of Etihad's supposed caliber. Changing flight schedules at such short notice disrupts not only my travel plans but also causes unnecessary stress and inconvenience.

Furthermore, the fact that there are plenty of seats available on their website, yet I am unable to secure an alternative flight arrangement, reflects poorly on Etihad's customer service and their commitment to passenger satisfaction. It appears that their priority lies more in maximizing profits rather than prioritizing the needs and comfort of their customers.

I urge anyone considering booking with Etihad Airlines to think twice. Their disregard for their customers' time and convenience is evident, and it's clear that they lack the basic courtesy and professionalism expected from a reputable airline. Save yourself the headache and choose an airline that values its customers and respects their travel plans.

Booked a flight that departs abu dhabi around 9am on 16 Sep 2024 and arranged a hotel to stay the night before. Then, Etihad changed my flight to another one that leaves 2:15am and wouldn't allow me to cancel. With any other airline, it would have called for the right to cancel with full refund. But not with Etihad. I tried to book another flight but the prices have gone up.
I'm going to lose the night in the hotel while still having to pay for it. Thanks for nothing, Etihad.

Due to a family death we needed to change a return flight date.
Online 'Help' was a 90 minute disaster. The agent clearly had no experience & constantly went off
'to check' leaving me hanging for minutes at a time.
£420 to change a ticket date in extortionate, but due to the time she took coming & going the price suddenly jumped to £720.
For HALF THAT PRICE I booked a DIRECT flight with another airline. I took Screenshots that show the timespan. And there is more!!.

Best Rating Excellent Fully Achievement Full Achieve 5.0 Out Of 5 10.0 Out Of 10

Had the most terrible flight on Etihad Airways the food was diabolical in and in edible how they can serve such a trash up to people who paid a lot of money for an E ticket is everybody’s guess I couldn’t even get sweetener for my coffee which I didn’t believe and tried to get the person to come and talk to me and she refused to come and speak with me and sort the problem out the staff are slow and unmotivated things generally on Etihad and I’ve done on them in the last two months it is the total disgrace that staff can be allowed to carry on this way how does one do something about this set up and what kind of airline do they believe they are right at the bottom of the ladder totally useless and very bad on food and service

If I could give this airline less than one star I would. For economy travel their service is non existant. I had an issue with a flight leaving LHR T4 in November. In spite of writing to the Customers Services Director and raising a case number with the customer service portal Nothing. No answers no replies. As a regular flier for my business using many airlines this without a doubt is the worst service ever experienced Do not use this airline!

We had multiple issues with this sorry excuse for an airline during our recent trip. One issue that happened twice during our layover in the Abu Dhabi airport is that they did not deliver on their promise to provide our disabled son with his adapted stroller which he needs to support his weaker muscles while sitting. During our first layover, no solution or compensation for the inconvenience was offered. During our second layover on our return flight, the same exact thing happened, this time I had to spend 1,5 hours discussing with the ground team about receiving the stroller. While we were fighting for our son's stroller, which essentially acts as his wheelchair, one of their representatives even tried to sell me full price access to their lounge. We had done everything correctly both times, informed the airline ahead of time that we needed the stroller during the layover, had it labeled correctly, made sure ground staff was informed during check-in and yet, they still managed to not deliver the stroller at the gate as they should have.
Another issue on our return flight was that we had booked seats towards the front of the plane. When I checked in to the flight, I realised that we were instead assigned seats in the very last row of the plane. Not what we wanted as this would significantly increase our time to get off the plane. Upon requesting a refund, they told us that they would not refund us because they still provided a seat in the same type of seat. Why would I book seats ahead of time at all then, if they're just going to seat me wherever they want? To make things worse, one of their airport employees even told me we would be refunded for not sitting in the proper seat during check-in.
Will never fly with them if at all avoidable!! Stay away from these unreliable thieves!!

I booked an Etihad Airways flight including an overnight stopover know as ‘Abu Dhabi Experience’. As this didn’t appear on my invoice I repeatedly emailed and then phoned.
I was told that this stopover ‘was no longer available’..?!
This leaves me with a 15 hour wait at Abu Dhabi for a connecting flight.
Be wary when booking with Etihad Air as this option is still showing for future booking….

When I bought a business class ticket from Lisbon to Bangkok, I expected comfort and all the perks of expensive tariffs. However, when I wanted to change the date of my return flight, I was surprised: instead of $30, they charged me $700 euros. Explanations about "fare rules" left a lot of questions. Even the support couldn’t clearly say where the fee comes from. All they said was “the website calculates it like this”. Unexpected fees and lack of clarity is something you don't expect from business class. I recommend weighing your choices before flying business with Etihad.