Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The guys are e-bikeshop are super helpful and very prompt. I had an issue with a part which failed just outside the warranty period. They jumped on it, got in touch with the manufacturer and had the... もっと見る
Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed o... もっと見る
Thankyou Dan for packing my order. Very quick delivery considering the bank holiday. Also my first time here and can definitely say ill return! Have a good one all at Ebikeshop
企業情報
当該企業による記述
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
連絡先
Coxbridge Business Park, GU10 5EH, Farnham, 英国
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4.7
優良
367件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick, easy and great prices
Quick and easy and they had just what I needed. Fast delivery and great prices. Hope to use them again
2026年3月31日
Great customer service
Very good communication during the buying process. Very efficient and quick delivery. Would use again.
2026年3月30日
Great experience at E-Bikeshop
Martin was extremely helpful and knowledgeable when I met him to discuss the options for a new bike. I had sent through my criteria before our meeting and he had a few suggestions which were just right. I would thoroughly recommend E-Bikeshop and Martin!
2026年3月26日
自発的なレビュー
Online service is prompt and comprehensive.
Bought a Cube electric bike from e-bike shop.co.uk in December. Had two queries in the last two months which were answered comprehensively within 30 minutes. Their online customer service is to be commended and would recommend e-bike shop.co.uk for your bike related purchases.
2026年3月19日
自発的なレビュー
Responding at Warp Factor 10!
Ordered a Bosch sensor. Arrived via DHL within 36 hrs! Brilliant service.
2026年3月17日
Done exactly as they said
Done exactly as they said. Ordered before 1pm and at my address the next day. Brilliant service, thank you very much. 100% will use again
2026年3月10日
Excellent web page and very helpful…
Excellent web page and very helpful description of chains for all electric bikes
2026年3月10日
Straight forward order and got correct…
Straight forward order and got correct parts next day
2026年3月10日
This company set the standard for other suppliers and service providers.
Ben at the e-bikeshop was nothing less than excellent. He clearly understood every technical detail and having listened carefully to what we were asking he made exactly the right recommendation. We were both very impressed. I would not hesitate to recommend this company to any prospective customer. In fact I would recommend that buyers go and take advice from this company before making any final decisions on the type of bike that is required.
2026年2月24日
New mudguard and rear light arrived on…
New mudguard and rear light arrived on time and fitted perfectly
2026年2月23日
Outstanding
Outstanding! Alfred in Customer Support very quick to respond. Replacement part was ordered and shipped very quickly. Can not fault the service I received.
2026年2月20日
自発的なレビュー
Unbelievable service
Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed of progress and even offered advice on fitting new parts. Keep it up guys and would definitely recommend. 👌
2026年2月5日
自発的なレビュー
Almost Eleven year Haibike kept on the road.
This company communicates very well and provide excellent customer service. I have an almost 11 year old bike that I bought from them and they obtained a spar part for the electrical system quickly and fitted it while I waited.
2026年1月20日
Warranty replacement for bike stand
Warranty replacement for bike stand - actually an improvement over original with plastic which fractured after 9 months on original now replaced by alloy.
2026年1月21日
e-bikeshop.co.uk からの回答
Hi Dez,
Thanks for your review.
I can see your order was placed late on Wednesday night. We shipped your item the very next working day, which was Wednesday.
We can see from your tracking that DHL notified you of a one day delay and that it would be delivered on the next working day, which is Today, meaning that your item has suffered only a 24 hour delay.
I feel a 1 start review is quite unfair, especially considering its DHL who have introduced this delay and not us, and we can see you've not left a 1 start review for them. You've also not even sought to speak to us prior.
Ben
Sales and Operations Director.
Great super helpful service throughout
Great super helpful service throughout
Efficient and supportive .
Highly recommended .
2026年1月13日
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