Thank you for the product. Could you please wrap it in bubble wrap next time to prevent it from getting wrinkled or falling apart inside? Otherwise, everything is fine.
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I can only talk regarding my order, but it was very fast delivered :) The box came completely destroyed including two of the three original packings inside the post box. But the products are not damag... ãã£ãšèŠã
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I ordered the 6-month Mossi London hair care kit and was initially disappointed to find that one itemâthe dermarollerâwas missing. I contacted customer service, and although it took a few days to... ãã£ãšèŠã
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The Mossi London is a leading cosmetic company renowned for its diverse range of high-quality beauty products. Our brand specializes in skincare, makeup, haircare, and fragrances, catering to various skin types and individual preferences. Committed to excellence, we offer innovative formulations crafted with premium ingredients to enhance natural beauty and promote self-care. Our products are designed to inspire confidence and empower our customers to look and feel their best.
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Binckhorstlaan 36, 2516 BE, 's-Gravenhage, ãªã©ã³ã
- +31642505041
- Info@eacosmetics.nl
- eacosmetics.nl
4.2
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This time no parcel come
2025幎7æ30æ¥
The Mossi London EU ããã®åç
Hello Sardar,
Thank you for your feedback. We are sorry to hear about your concern. After checking the tracking information, we can confirm that your parcel was successfully delivered on 7 August 2025 at 14:18 to your address in Málaga, Spain.
We also want to mention that we never received any email or message from you regarding this delivery, so we were not aware of this situation until now.
It is possible that the package was received by someone else at your address. We kindly suggest checking with your household members or neighbors.
If you are still unable to locate your order, please contact us directly so we can help you further.
Kind regards,
The Mossi London EU Team
High quality- advised by doctors
The quality of the product is perfect. My doctor is advised me after my hair transplant and i still using it since more than a year. Shampoo- serum and vitamins
Highly recommended
Eng. Abdulrahman
2025幎7æ28æ¥
The Mossi London EU ããã®åç
Dear Abdulrahman,
thank you so much for your thoughtful review. We are very happy to hear that your doctor recommended our products and that you have been satisfied for such a long time. Itâs wonderful to know that our products support you after your hair transplant. We truly appreciate your trust and look forward to continuing to serve you. ð
Issue solved
2025幎8æ4æ¥
èªçºçãªã¬ãã¥ãŒ
The Mossi London EU ããã®åç
Dear Burak,
Thank you for your feedback. We're truly sorry to hear that you were disappointed.
We would like to kindly clarify that, as stated in our Shipping Policy, import duties and taxes for non-EU countries like Switzerland are determined by local customs and are not included in our product or shipping prices. These costs are the responsibility of the customer, and unfortunately, we have no influence over them.
Despite this, and purely as a gesture of goodwill, we created a personal 20% discount code for you to use on a future order â going beyond what is required of us. Our customer care team has also personally reached out to you several times to offer support and assistance.
If there's anything else we can do, please donât hesitate to contact us directly. We truly appreciate all of our customers and hope to serve you again in the future.
Warm regards
MossExperience first time
Hallo Mossi London EU,
I just now received the package with care and thank you!
I know there is a little bit delayed but i am so glad all the items are completed. This is m first time will be using your product but I believe it's gonna be worthwhile and effective.
I will gave you some details and feedback after a month's using it.
Thank you and have a great day!
2025幎6æ17æ¥
The Mossi London EU ããã®åç
Dear Armand,
thank you very much for your thoughtful feedback. We are glad to hear that your package arrived safely and that you are satisfied with the completeness of the order. Since this is your first time using The Mossi products, we look forward to your experience and feedback after a month of use. Your trust means a lot to us. ð
The Mossi London EU ããã®åç
Bonjour Angelio,
merci beaucoup pour votre avis positif. Nous sommes ravis que vous soyez satisfait(e) de nos produits et de la livraison. Votre confiance en The Mossi London EU nous fait trÚs plaisir et nous espérons vous revoir bientÃŽt. ð
Rien à dire ðð
2025幎5æ28æ¥
The Mossi London EU ããã®åç
Hi Kanıt,
thank you very much for your kind feedback. Weâre happy to hear that you are fully satisfied with your experience. Your trust in The Mossi London EU means a lot to us. ð
Het kwam snel
2025幎5æ22æ¥
The Mossi London EU ããã®åç
Beste Haci,
bedankt voor je positieve reactie! Fijn dat je bestelling snel is aangekomen en dat alles naar wens is verlopen. We zien je graag weer terug bij ons. ð
The Mossi London EU ããã®åç
Bonjour Cedric,
un grand merci pour votre retour positif ! Nous sommes trÚs heureux que vous soyez satisfait de nos produits et services. Votre soutien est trÚs apprécié. ð
Das Produkt kam sehr spÀt an
Das Produkt kam sehr spÀt an. Obwohl in der Produktbeschreibung und beim Herstellungsort "London" angegeben war, war der Flaschendeckel mit einer PlastiktÌte umhÌllt und es stand auf TÌrkisch geschrieben, dass das Produkt in der TÌrkei hergestellt wurde.
2025幎4æ25æ¥
The Mossi London EU ããã®åç
German:
Lieber Mehmet,
vielen Dank fÌr Ihre Bewertung. Wir möchten einige Punkte gern klarstellen:
Ihre Bestellung wurde am 24. April aufgegeben und am 3. Mai geliefert â das sind genau 7 Werktage. Auf unserer Website sowie bei den Versandoptionen geben wir eine Lieferzeit von 7 bis 14 Werktagen an, abhÀngig vom Zielland. Ihre Lieferung war somit pÃŒnktlich und innerhalb unseres angegebenen Zeitrahmens.
Was die Verpackung betrifft: Es stimmt, dass dort âLondonâ steht. Die Rezepturen und das Konzept stammen ursprÃŒnglich aus London â dort wurde auch die Marke entwickelt. Die Produktion erfolgt jedoch in der TÃŒrkei, was ein separater Teil des Herstellungsprozesses ist.
Wir hoffen, dass Sie mit dem Produkt zufrieden sind und danken Ihnen fÌr Ihr VerstÀndnis.
Mit freundlichen GrÃŒÃen,
Team EA Cosmetics
English:
Dear Mehmet,
Thank you for your review. We'd like to kindly clarify a few things:
Your order was placed on April 24th and delivered on May 3rd â exactly 7 business days. On our website and shipping policy, we clearly state a delivery window of 7â14 business days depending on the destination country. So your delivery was actually well within the promised timeframe.
As for the packaging: itâs true that it mentions "London." This is because the formulas and brand concept were originally developed in London. However, the actual production takes place in Turkey â these are two separate parts of the process.
We hope youâre enjoying the product and we truly appreciate your understanding.
Kind regards,
Team EA Cosmetics
It has been delayed been two weekâŠ
It has been delayed been two week instead of one week
2025幎4æ23æ¥
The Mossi London EU ããã®åç
Dear Imdad,
Thank you for taking the time to share your experience. Weâre truly sorry to hear that you were disappointed with the delivery time.
Weâd like to clarify that your order was placed on April 21st and delivered on May 6th. While this was slightly longer than our usual timeframe, the delay was due to an important issue we encountered with the shipping address. We reached out to you via email to request clarification, as the address provided was incomplete and could have caused a failed delivery.
Thanks to your quick response, we were able to correct the issue and ensure your package arrived safely. Without this step, itâs very likely the parcel would not have reached you at all.
We always aim to provide the fastest and smoothest service possible, but in some cases, ensuring accuracy takes a little extra time. We hope you understand that this was done with your best interest in mind.
Thank you again for your order and your trust. We truly appreciate your support and hope to serve you better in the future.
Warm regards,
Team EA Cosmetics
Excellent Service and Great Products â Truly Impressed!
I ordered the 6-month Mossi London hair care kit and was initially disappointed to find that one itemâthe dermarollerâwas missing. I contacted customer service, and although it took a few days to hear back due to a system upgrade, once they replied, they were incredibly professional and kind.
They didnât just send the missing dermarollerâthey went above and beyond by including an extra one, plus a free shampoo and conditioner as a gesture of goodwill. Iâve now received everything, and Iâm genuinely impressed with both the quality of the products and how well they handled the issue.
Mistakes can happen, but itâs how a company responds that really shows their values. Mossi London proved they care about their customers. Five stars from meâhighly recommended!
2025幎3æ19æ¥
èªçºçãªã¬ãã¥ãŒ
The Mossi London EU ããã®åç
Dear Tareq,
thank you very much for your detailed and thoughtful review. We are very glad to hear that our customer service could resolve the issue quickly and that you were satisfied with the extra care we provided. Your kind words about both the quality of our products and how we handle unexpected situations mean a lot to us.
Itâs customers like you who motivate us to always go the extra mile. We truly appreciate your trust and support, and we look forward to serving you again in the future. ðð
Kind regards,
The Mossi London EU Team
Super tevreden
Meerdere malen besteld, producten van topkwaliteit. Mijn bestellingen zijn altijd netjes verpakt en snel binnen. Zeker een aanrader!
2025幎3æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Extremely sweet
I've been taking the ordered vitamins for a few days now, but it's still too early to speak about their effectiveness. The biggest issue is that when they dissolve in my mouth, they are extremely sweet and quite unpleasant, almost like an artificial coffee sweeteners.
2025幎2æ22æ¥
The Mossi London EU ããã®åç
Dear Marijo,
Thank you for your review. Regarding your feedback, our vitamins are indeed formulated with a vanilla flavor. This unique feature differentiates our vitamins from others on the market and makes them easier to consume for a broader audience.
Additionally, like any supplement, vitamins do not deliver instant results. Achieving noticeable effects requires time, consistency, and regular intake. The results can also vary depending on factors such as daily dosage and individual hair DNA.
We would like to clarify that Trustpilot is primarily a platform to review a company's performance rather than individual product experiences. If you would like to leave a product review, we encourage you to do so on our website.
We appreciate your feedback and are happy to assist with any further questions!
Best regards,
The Mossi London
Produit de bonne qualité
Produit de bonne qualité, odeur agréable, livraison rapide. TrÚs bonne expérience..
2025幎2æ28æ¥
The Mossi London EU ããã®åç
Bonjour Remo C.,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous soyez satisfait de la qualité du produit et de votre expérience avec nous. Votre satisfaction est notre priorité, et nous espérons vous revoir bientÎt !
à bientÎt,
The Mossi London EU
The package arrived neatly and was wellâŠ
The package arrived neatly and was well packed my compliments! :)
2025幎2æ26æ¥
èªçºçãªã¬ãã¥ãŒ
The Mossi London EU ããã®åç
Hi M.Ano,
Thank you for your kind words! We're happy to hear that your package arrived in perfect condition and that you're satisfied with our service. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The Mossi London EU
The Mossi London EU ããã®åç
Bonjour Fabio,
Merci beaucoup pour votre retour ! Nous mettons un point d'honneur à offrir un service rapide et professionnel, et nous sommes ravis que vous ayez eu une expérience positive avec nous.
à trÚs bientÎt !
The Mossi London EU
Gutes produkt
Lieferung war schnell, und produkt ist auch gut, ich werde wieder bestellen
2024幎11æ18æ¥
The Mossi London EU ããã®åç
Hallo M.C.S.,
Vielen Dank fÃŒr Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Produkt und dem schnellen Versand zufrieden sind. Wir freuen uns darauf, Sie bald wieder als Kunden begrÃŒÃen zu dÃŒrfen!
Beste GrÃŒÃe,
The Mossi London EU
I didint recieve my itens yet
I didint recieve my itens yet! Two weeks and nothing...
2024幎10æ23æ¥
The Mossi London EU ããã®åç
Thank you for reaching out and sharing your experience. We're truly sorry to hear that your order hasnât arrived yet, and we completely understand your frustration. We weren't previously aware that there was an issue with the delivery, but weâre taking immediate action to resolve this for you.
We've already contacted the courier, who has started an investigation to track your package, which we see is now in Portugal. While we wish we could speed up the process, the delivery timeline is unfortunately beyond our control once the package is in the hands of the courier. However, rest assured theyâre actively looking into this, and weâll keep you updated every step of the way until your order arrives safely.
Thank you for your patience, and please donât hesitate to reach out if you have any more questions in the meantime.
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