Easebuzz レビュー 11

Easebuzz からの回答

2025年9月9日

Hello Sir, we’re really sorry to hear about your experience. At Easebuzz, we aim to make onboarding seamless for every business. Could you please mail us (support@easebuzz.in) your registered details so our team can review what went wrong and resolve this quickly for you? 🙏

Your feedback is important to us, and we’d love the chance to make this right.

Team Easebuzz

Easebuzz からの回答

2025年4月4日

We understand your decision to explore other companies after your experience with our onboarding process. We regret that we were unable to meet your needs on this occasion and that it resulted in wasted time for you.

If you are open to providing more details about the reasons for the refusal to onboard, we would appreciate the opportunity to learn from your experience. Please feel free to contact us at support@easebuzz.in.

Easebuzz からの回答

2024年11月29日

Dear,

We sincerely apologize for the experience you've had with Easebuzz. This is certainly not the level of service we strive to provide, and we understand your frustration.

We’d like to resolve this matter promptly. Could you please share more details with us at support@easebuzz.in or reach out to our toll-free number at 1800-8918-297? We are committed to addressing your concerns and ensuring a positive resolution.

Thank you for bringing this to our attention, and we hope to assist you further.

Easebuzz からの回答

2024年10月18日

Dear Sir/Mam,

We're sorry to hear you faced challenges onboarding your digital business with Easebuzz. We prioritize customer satisfaction and apologize for any inconvenience caused.

KYC and Onboarding:

To ensure secure transactions for all users, Easebuzz requires a Know Your Customer (KYC) process during onboarding. This involves verifying your identity and business details to comply with regulations.

Full KYC typically requires:

Business Details: Name, website/app URL, terms & conditions, refund policy, address, contact information.
Identity Verification: Documents proving your identity and business registration (e.g., PAN card, Aadhaar, business registration certificate).
For specific requirements, please visit our Onboarding Docs Section: https://docs.easebuzz.in/docs/get-started/6odcbf0yoovly-how-to-get-started.

We take data privacy seriously, adhering to strict regulations and using robust security measures. Your documents will be deleted per our policy.

Your feedback helps us improve. We're constantly working to smooth onboarding and provide a positive experience for everyone.

If you have further questions or require assistance with KYC, feel free to contact us at support@easebuzz.in.

Easebuzz からの回答

2024年10月18日

We're truly sorry to hear that you've had a negative experience with Easebuzz. Our goal is to provide a safe and secure online payment platform for our users.

We understand that you've encountered issues with Sale Buy and are concerned about the lack of product delivery or refund. Please know that we take such complaints very seriously.

Easebuzz has a strict policy against fraudulent activity. If we become aware of a merchant engaging in fraudulent practices, we take immediate action to protect our users and terminate our relationship with the merchant.

We encourage you to contact our customer support team directly with your specific details about the transaction. We'll investigate the matter thoroughly and work to resolve the issue as quickly as possible.

Thank you for bringing this to our attention. Your feedback helps us improve our services and ensure a better experience for all our users.

Easebuzz からの回答

2024年10月18日

Dear Sir/Mam,

We are truly sorry to hear about your negative experience with our payment gateway services. Your satisfaction is our top priority, and we take your feedback very seriously.

We understand that you have been experiencing difficulties with your account and are concerned about the status of your funds. We want to assure you that we are committed to resolving this matter promptly and fairly.

To better understand the specific issues you're facing, could you please provide us with the following information:

Transaction ID(s): This will help us locate your transactions and investigate any potential problems.
Detailed timeline of events: Please share a step-by-step account of the issues you've encountered, including dates and times.
Communication history: If you have any emails or call records, please provide those as well.
Regarding your KYC (Know Your Customer) policy, we want to clarify that it is a standard requirement for all financial institutions, including payment gateways, to comply with anti-money laundering and counter-terrorism financing regulations. This policy is essential to ensure the integrity and security of our services.

We understand that this process can sometimes be time-consuming, but it is a necessary step to protect both you and our other customers. We apologize for any inconvenience this may have caused.

Our technical team is dedicated to providing excellent support. If you haven't already, please reach out to our customer support team directly for assistance. They will be able to provide you with more specific information and guidance.

We are committed to resolving your concerns and ensuring that you have a positive experience with our payment gateway services. Thank you for bringing this matter to our attention.

Sincerely,