Superb Company Ticks all the boxes- Quality Turf Experienced No Short Cuts Friendly,Focused and Passionate Pride in their work From Ben to Jason and his team- my large back garden works w... もっと見る
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An excellent company to do business with, from quotation through to work completion. Started and finished on time with workmanship throughout of the highest quality. Workmanship was of the highest qua... もっと見る
Very prompt and by return e mails when considering using Easigrass. All questions answered. Date set for installation to suit myself. Installation was smooth, quick and without fuss. Chaps were... もっと見る
I WOULD NOT HESITATE TO RECOMMEND THE COMPANY. WITH HELPFUL QUIET AND EFFICIENT WORKMANSHIP. COURTEOUS AND HELPFUL AND THE WHOLE EXPERIENCE WENT LIKE CLOCKWORK, LORRY ARRIVES HALF WAY THROUGH WORK T... もっと見る
企業情報
Easigrass Artificial Grass について
当該企業による記述
Welcome to Easigrass™
The UK's premier supplier and installer of exceptional quality artificial grass and flora! Easigrass is a multi-award-winning artificial grass supplier with more the three decades of experience and knowledge in transforming outdoor and indoor spaces. Ultra-realistic in look and feel, our unrivalled range of British designed faux grass and floral products deliver stylish and practical design solutions to suit a variety of specific applications for homes and commercial premises.
No mud, mess or mowing, all our fake grass products are fully porous, UV-stabilised, durable and suitable for placement on soil, tarmac, concrete and decking. Whether you are looking for a value-for-money artificial grass installation in a small front garden, or a large fake lawn offering a year-round space ideal for pets and children to play that is designed to last - we've got you covered!
VISIT OUR WEBSITE BOOK YOUR FREE SURVEY SEE THE RANGE AREAS WE COVER連絡先
Unit E4 Middlesex Business Centre, Bridge Road, Southall, UB2 4AB, London, 英国
- 0800 808 5651
- reception@easigrass.com
- easigrass.com
Shoddy service and lying agents
If I could give 0 stars I would. When we booked them, they asked for pictures and we sent them plenty and they confirmed we won’t need weed treatment. When they did the job they haven’t got rid of the weeds and now they say they we need weed treatment. Worse still, the technician broke our shed window and never told us. We’ve been chasing this for 2 days and 5 phone calls later as well there is no plan of when they will replace the window. They’ve left our shed which has valuables insecure and dangerous for our kids to play in the garden they came to fix! I will never use them again and no one else should. Shoddy company. The customer services just lie through their teeth saying so and so will call or need to speak to the technician when they’ve already admitted to having spoken to them.
2023年6月28日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Kris,
Thank you for taking the time to leave this review! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We would still like the opportunity to investigate your feedback further, if you could please email me at ellie@easigrass.com so I can find your enquiry and I'll get a member of the team to call or WhatsApp again to help with your Easigrass queries.
Thank you again and have a lovely weekend!
Ellie (Easigrass) 🌱
Great service and result all round!
Great service and result all round. If you want a reliable bunch to do your lawn , pick these guys. Not the cheapest but still very reasonable and more importantly with great results. Antonio and his crew who came to install the lawn were all great people and very knowledgeable. And so was the sales team and office crew. Great work!
2023年6月14日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Happy customer,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you had great service and result all round! I will be sure to feed this review back to Antonio an dhis team! We would love to see your new Easigrass lawn, if you could send any photos through to ellie@easigrass.com that would be great!
Thank you again for choosing Easigrass and have a great weekend!
Ellie (Easigrass) 💚
Garden looks amazing
Garden looks amazing. Team were great and very professional.
Customer service from the start was really good and communication throughout the process was great.
2023年6月16日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Nadia,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you were happy with our service from start to finish.
Thank you again for leaving us a review!
Ellie (Easigrass) 🌱
Installation team were superlative.
2023年6月12日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Paul,
Thank you so much for taking the time to leave this 5-star review! We’re so happy to hear that you were pleased with the installation team!
Thank you again for leaving us a review!
Ellie (Easigrass) 🌱
Have posted re Easigrass already
Have posted re Easigrass already. This has been going on for a year now. They are insisting there is no problem with the grass, but they sent out one of their franchisees who said the grass was faulty and Sunny Dhanoa from head office has come back and said that it is now the fault of the person who laid it. This is not an installation problem. The person who laid it was originally a franchisee and has now split from Easigrass and this is why they are laying blame at his door. I am now going to court with this and the first thing I have to do is get an independent consultants opinion on this. This will cost £1,000 plus but as I paid almost £7,000 for the grass, it will be worth it as I have absolutely no doubt the grass is faulty as did their own franchisee who still part of the company. Every time I post a review Easigrass respond in the same way. “Thank you for reaching out to us”. Absolute nonsense. Just a time wasting tactic when they already have all the details and have said it is not faulty. Please don’t think they are a worthy company when they respond in this way. There are quite a lot of negative reviews. Just wanted to keep people updated and will post more information as the case goes on. Do not think you are alone when it comes to a problem with their customer service, seems to be how they conduct their business.
2023年6月13日
自発的なレビュー
Amazing customer service from start to…
Amazing customer service from start to finish, communication was great from start to finish and we are so happy with the end result. I would 💯 recommend to anyone.
2023年6月5日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Lisa,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you were pleased with the customer service from start to finish and you are happy with the end result!
Thank you again for leaving us a review!
Ellie (Easigrass) 🌱
A definite thumbs up!
Amazing process from start to end. Ben worked hard to accommodate all my requests and Myha and his team were awesome. They finished the job in one day and tidied everywhere to look like a show house garden. Lovely job. Would highly recommend
2023年5月31日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Sherry,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you were pleased with the service from start to end and I will be sure to feed this review back to Ben, Myha and their teams!
Thank you again for leaving us a review!
Ellie (Easigrass) 🌱
Thanks Easigrass for this experience
Thanks Easigrass for this experience! Everything went really well and we now have a very pleasant garden!
2023年5月22日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there HanDuo,
Thank you so much for taking the time to leave this 5-star review! We’re so happy to hear that you were pleased with the whole experience and you now have a very pleasant garden.
Thank you again for leaving us a review!
Ellie (Easigrass) 🌱
Thoroughly recommend
Everyone from the installers, sales person and customer care has been brilliant. Definitely worth investing in their service. Thoroughly recommend. Mayfair was the grass we went for and love it and also got the underlay to provide a bit of bounce. Very realistic and exceeded are expectations.
2023年5月2日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Jamie,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you were pleased with your whole experience from start to finish! Mayfair is our award-winning grass so it's a great choice!
Thank you again for leaving us a review!
Ellie (Easigrass) 🌱
Wonderful job!
The 3 fitters did a great job! They worked extremely well as a team and were polite and professional throughout. The job was completed efficiently and we feel that we have been given an excellent job.
2023年5月4日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there A Goodway,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you were pleased with the team and they completed an excellent job.
Thank you again for leaving us a review!
Ellie (Easigrass) 🌱
A fantastic job
The crew arrived at the appointed time, they were very polite, very helpful, asking if I had any queries. They got on with the task, and once they finished, everything was left clean and tidy. A fantastic job done. I can easily recommend your company.5
2023年5月5日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Jeff,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you are pleased from the start and that the installers did a fantastic job! I will be sure to feed this review back to the Easigrass team to let them know to continue providing great customer service to superb customers like you!
Thank you again for leaving us a review!
Ellie (Easigrass) 💚
Had problems from the start no…
Had problems from the start no communication back to me.
Weeds coming through everywhere. Was done in 1/4 of the time they estimated so feel it was rushed.
Wouldn’t recommend to friends or family
2022年6月1日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Charlotte,
Thank you for taking the time to leave this review! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We would still like the opportunity to investigate your feedback further, if you could please email me at ellie@easigrass.com so I can find your enquiry and I'll get a member of the team to call or WhatsApp again to help with your Easigrass queries.
Thank you again and have a lovely day!
Ellie (Easigrass) 🌱
Great quality service, highly recommend
Fantastic job from Easigrass and excellent service all round. Very friendly staff who came round to measure up and offer quotation in 24hrs! Quick responses and easy communication via whatsapp and email. Materials were delivered one afternoon and the front garden areas were completed the following afternoon! Finished product looks great and very happy with the full service, would highly recommend.
2023年5月5日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Shaun,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you found the experience with Easigrass excellent and the whole installation went well!
We would love to see your new Easigrass lawn, if you could send any photos through to ellie@easigrass.com that would be great!
Thank you again for choosing Easigrass and have a great week!
Ellie (Easigrass) 💚
The entire experience was just…
The entire experience was just fantastic.
The customer service, the option of products, the installation and friendliness of the staff - absolutely top notch.
2023年4月28日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Ed,
Thank you so much for taking the time to leave us a 5-star review! We’re so happy to hear that you thought the entire experience was fantastic! I will be sure to feed this review back to the Easigrass team to let them know to continue providing great customer service to amazing customers like you!
Thank you again and have a great week!
Ellie (Easigrass) 💚
Absolutely first class
Absolutely first class. The two guys who installed were brilliant. Well happy 😊
2023年5月2日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Chris,
Thank you so much for taking the time to leave us a 5-star review! We’re so happy to hear that you are pleased with your experience and it was first class! I will be sure to feed this review back to the Easigrass team to let them know to continue providing great customer service to amazing customers like you!
Thank you again and have a great bank holiday weekend!
Ellie (Easigrass) 💚
The best artificial grass on the market..period!
Not one for reviews, however I must say that Easigrass quality and workmanship is second to none. I have seen a few other installs including DIY and they do not even come close.
Easigrass joints are invisible and the whole job took under 3 hours.
Thank you Easigrass!!!!!
2022年5月27日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there David,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you are pleased with our service and quality of the grass! I will be sure to feed this review back to the Easigrass team to let them know to continue providing great customer service to superb customers like you!
We would love to see your new Easigrass lawn, if you could send any photos through to ellie@easigrass.com that would be great!
Thank you again for leaving us a review and have a great bank holiday weekend!
Ellie (Easigrass) 💚
Full approval received from the dog of his new grass
Couldn’t be happier with the service received from Easigrass. They installed the new grass while we were on holiday (surprise for my husbands birthday) and did an excellent job. Timely, tidy and professional. The family dog has given his full approval and loves the new grass too.
2023年4月21日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there E McLean,
Thank you so much for taking the time to leave this amazing 5-star review! We’re so happy to hear that you were pleased with our service and what an amazing gift for your husband! I will be sure to feed this review back to the Easigrass team to let them know to continue providing great customer service to superb customers like you!
We would love to see your new Easigrass lawn (and your dog enjoying the grass), if you could send any photos through to ellie@easigrass.com that would be great!
Thank you again for leaving us a review and have a great bank holiday weekend!
Ellie (Easigrass) 💚
Unprofessional!!!
No one turned up to the appointment! I didn’t even receive a courtesy message from Mason to say anything, even up to now.
Just another set of unprofessional builders! Glad they didn’t turn up now if this is the level of professionalism they have!
2023年4月26日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Romaine,
Thank you for taking the time to leave this review! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We would still like the opportunity to investigate your feedback further, if you could please email me at ellie@easigrass.com so I can find your enquiry and I'll get a member of the team to call or WhatsApp again to help with your Easigrass queries.
Thank you again and have a lovely bank holiday weekend!
Ellie (Easigrass) 🌱
Easigrass gave a very competitive quote…
Easigrass gave a very competitive quote that could not refuse for our backgarden. The customer service was friendly and the service on the day was swift, professional and we were super satisfied in the way were kept well informed.
2023年4月25日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Yasmine,
Thank you so much for taking the time to leave us a 5-star review! We’re so happy to hear that you were pleased with your experience and were super satisfied with being informed! I will be sure to feed this review back to the Easigrass team to let them know to continue providing great customer service to amazing customers like you!
Thank you again and have a great bank holiday weekend!
Ellie (Easigrass) 💚
Abdel did a great job
Abdel did a great job. His attention to detail is top notch. Well done
2023年4月25日
自発的なレビュー
Easigrass Artificial Grass からの回答
Hi there Brett,
Thank you so much for taking the time to leave us a 5-star review! We’re so happy to hear that you are pleased with the installation and the attention to detail! I will be sure to feed this review back to Abdel and his team to let them know to continue providing great customer service to amazing customers like you!
Thank you again for leaving us a review and have a great bank holiday weekend!
Ellie (Easigrass) 💚
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