Easterns Automotive Group レビュー 

864
TrustScore 5段階評価の1.5

1.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Two confirmed appointments, zero cars—Easterns completely wasted my time. I am extremely frustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled c... もっと見る

5つ星のうち1の評価

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... もっと見る

5つ星のうち5の評価

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... もっと見る

企業が回答しました

5つ星のうち2の評価

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and valued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get... もっと見る

企業情報

  1. カーディーラー
  2. カー アクセサリー店

当該企業による記述

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


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1.7

ひどい

TrustScore 5段階評価の1.5

864件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.7

すべてのレビュー

(864)

過去12か月のレビュー数: 5

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5つ星のうち5の評価

Devan Young

Devan Young

Come see him and get in a car today!

2023年4月30日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Devan Young

Devan Young

Devan was a great salesman. I knew nothing about the process of trading my car in and he was very patient with me and help me through everything. I’m happy he was the person that helped me. Will be referring him and Easterns to my friend that is currently looking for a new car.

2023年4月29日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Thank you so much for taking the time to leave such a kind review! We truly appreciate your business and are thrilled to hear that you had a great experience with us.

5つ星のうち5の評価

Devan Young

Devan Young

His customer service was great. I had issues on my end and got frustrated and he assured me everything was going to be great. I have to wait but I trust him and confident that it will happen. Thank you

2023年4月21日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Devan Young

Devan Young

Devan Young was an exceptional sales rep. He takes pride in helping people and got me out the door with a good deal. I highly recommend him and his staff to anyone.

2023年4月19日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

5つ星のうち1の評価

Mike Johnson is an unprofessional

Mike Johnson, of Eastern Automotive Group in Temple Hills Maryland, is an unprofessional, ghetto, judgmental, circus clown. He likes to show off to an audience. He lied about being from the legal department when he called me as a scare tactic. What he didn't realize was, I am an attorney, and not only that, but I had also already googled him. Something he should have done before he came for me. They tried to say that I falsified my income documentation because I make almost $200k a year. The only thing about my income that was false, is that's not all my income. He's used to a certain type of customer, and he thought that I was the usual. Now I must show him who I am and where my power lies.

2023年4月17日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

5つ星のうち5の評価

Our salesperson Devan was great

Our salesperson Devan was great! He was very patient and knowledgeable about the whole car buying process. We would definitely recommend Easterns for your next car purchase!

2023年3月31日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

5つ星のうち1の評価

Trying to keep my money to hold a car.

On March 18, 2023, I went to Laurel Eastern motor and looked at a car. I put $500 down for them to hold the car. I went back on 19 March and decided that I did not want the car and asked for my deposit back. I was told it had to be approved by the Corporate office and it should be done on 20 March. I waited for a call that I never received. So I went back down to the dealership again. I was told that it should only take until the next day. I called the corporate office and told them what happened. They told me that it needs to be reviewed to determine what I will get back after they minus the processing fee for paperwork to the DMV. Why am I being charged for processing fee when the $500 was only to hold the car? I never had the car. It never left the dealership and I never finalize any paperwork. I called the customer care center several times only to be told it will take 2 weeks for the review. It did not take 2 weeks to take the money out of my account. This is poor customer service and I will never shop or refer anyone to them again.

2023年3月18日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

5つ星のうち5の評価

Devan Young

Devan Young

Wya pleasure to work with. Made sure I got a deal that I liked and explained everything thoroughly.

2023年3月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Devan Young

Devan Young

Probably one of the best professional young car salesman I’ve encountered in 20 yrs purchasing the many trucks I’ve purchased definitively hands down best experience!!!!!

2023年3月6日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

5つ星のうち5の評価

Devan Young

Devan Young

Very respectful, very helpful i would highly recommend him to anybody

2023年2月18日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!

5つ星のうち5の評価

Devan Young

Devan Young

He was very patient. Friendly and explained everything in great detail. Very cool guy to to business with. I would definitely recommend him to all my friend and family.

2023年2月15日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Devan Young

Devan Young

Very nice person,very helpful and patient.very respectful thank you.

2023年2月4日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!

5つ星のうち5の評価

Devan Young

Devan Young

Was a great young man very respectful and patient and will highly recommend him to my family and friends

2023年1月19日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Devan Young

Devan Young
Mr. Young really worked hard to get me a great deal. This young men is awesome!!
Thank you so much I truly appreciate him.
Mr. Young have such confidence in his work.

2023年2月1日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

5つ星のうち5の評価

Devan Young was very helpful he did a…

Devan Young was very helpful he did a great job at helping us find a great rate and manageable payment !!!! Great job would definitely send friends and family to him

2023年1月28日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

5つ星のうち5の評価

Devan Young.....THE MAN!!!!

Devan Young
I would recommend Devan Young to anyone. He will definitely put you in a vehicle and he has the motivation, people skills, and knowledge for your car needs.

2023年1月22日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Devan Young

Devan Young

Great Guy very helping and made everything easy and was very polite

2023年1月2日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

5つ星のうち5の評価

100% Customer Service

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel judged due to my credit status! He answered all of my questions , took his time so I didn’t feel rushed! Car buying can be very intimidating, Devan is a real asset to Easterns!!

2022年12月16日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

5つ星のうち5の評価

Devan Young

Devan Young

Today I purchased a 2019 Chevrolet Impala LT and the process was a breeze thanks to Devan . Excellent customer service and a all around great worker. Thanks again.

2022年12月20日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

5つ星のうち5の評価

Mr Devan Young made the experience with…

Mr Devan Young made the experience with buying a car with my son exceptional great. He was very knowledgeable about cars and was not the type to just want your money. I would send anyone I know and telling anyone if you need or looking to buy a car he is your man. I wish I could give him more than 5 stars. Just joyful experience.

2022年12月17日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

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