Two confirmed appointments, zero cars—Easterns completely wasted my time. I am extremely frustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled c... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... もっと見る
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... もっと見る
企業が回答しました
My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and valued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get... もっと見る
企業情報
当該企業による記述
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.
連絡先
8 Locations, Sterling,VA | Alexandria,VA | Temple Hills, MD | Hyattsville, MD | Laurel, MD | Baltimore, MD | Glen Burnie, MD | Frederick, MD, 米国
- 8886504775
- Sales@easterns.com
- easterns.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Easterns Automotive Group からの回答
Devan Young
Devan Young
Devan was a great salesman. I knew nothing about the process of trading my car in and he was very patient with me and help me through everything. I’m happy he was the person that helped me. Will be referring him and Easterns to my friend that is currently looking for a new car.

Easterns Automotive Group からの回答
Devan Young
Devan Young
His customer service was great. I had issues on my end and got frustrated and he assured me everything was going to be great. I have to wait but I trust him and confident that it will happen. Thank you

Easterns Automotive Group からの回答
Devan Young
Devan Young
Devan Young was an exceptional sales rep. He takes pride in helping people and got me out the door with a good deal. I highly recommend him and his staff to anyone.

Easterns Automotive Group からの回答
Mike Johnson is an unprofessional
Mike Johnson, of Eastern Automotive Group in Temple Hills Maryland, is an unprofessional, ghetto, judgmental, circus clown. He likes to show off to an audience. He lied about being from the legal department when he called me as a scare tactic. What he didn't realize was, I am an attorney, and not only that, but I had also already googled him. Something he should have done before he came for me. They tried to say that I falsified my income documentation because I make almost $200k a year. The only thing about my income that was false, is that's not all my income. He's used to a certain type of customer, and he thought that I was the usual. Now I must show him who I am and where my power lies.

Easterns Automotive Group からの回答
Our salesperson Devan was great
Our salesperson Devan was great! He was very patient and knowledgeable about the whole car buying process. We would definitely recommend Easterns for your next car purchase!

Easterns Automotive Group からの回答
Trying to keep my money to hold a car.
On March 18, 2023, I went to Laurel Eastern motor and looked at a car. I put $500 down for them to hold the car. I went back on 19 March and decided that I did not want the car and asked for my deposit back. I was told it had to be approved by the Corporate office and it should be done on 20 March. I waited for a call that I never received. So I went back down to the dealership again. I was told that it should only take until the next day. I called the corporate office and told them what happened. They told me that it needs to be reviewed to determine what I will get back after they minus the processing fee for paperwork to the DMV. Why am I being charged for processing fee when the $500 was only to hold the car? I never had the car. It never left the dealership and I never finalize any paperwork. I called the customer care center several times only to be told it will take 2 weeks for the review. It did not take 2 weeks to take the money out of my account. This is poor customer service and I will never shop or refer anyone to them again.

Easterns Automotive Group からの回答
Devan Young
Devan Young
Wya pleasure to work with. Made sure I got a deal that I liked and explained everything thoroughly.

Easterns Automotive Group からの回答
Devan Young
Devan Young
Probably one of the best professional young car salesman I’ve encountered in 20 yrs purchasing the many trucks I’ve purchased definitively hands down best experience!!!!!

Easterns Automotive Group からの回答
Devan Young
Devan Young
Very respectful, very helpful i would highly recommend him to anybody

Easterns Automotive Group からの回答
Devan Young
Devan Young
He was very patient. Friendly and explained everything in great detail. Very cool guy to to business with. I would definitely recommend him to all my friend and family.

Easterns Automotive Group からの回答
Devan Young
Devan Young
Very nice person,very helpful and patient.very respectful thank you.

Easterns Automotive Group からの回答
Devan Young
Devan Young
Was a great young man very respectful and patient and will highly recommend him to my family and friends

Easterns Automotive Group からの回答
Devan Young
Devan Young
Mr. Young really worked hard to get me a great deal. This young men is awesome!!
Thank you so much I truly appreciate him.
Mr. Young have such confidence in his work.

Easterns Automotive Group からの回答
Devan Young was very helpful he did a…
Devan Young was very helpful he did a great job at helping us find a great rate and manageable payment !!!! Great job would definitely send friends and family to him

Easterns Automotive Group からの回答
Devan Young.....THE MAN!!!!
Devan Young
I would recommend Devan Young to anyone. He will definitely put you in a vehicle and he has the motivation, people skills, and knowledge for your car needs.

Easterns Automotive Group からの回答
Devan Young
Devan Young
Great Guy very helping and made everything easy and was very polite

Easterns Automotive Group からの回答
100% Customer Service
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel judged due to my credit status! He answered all of my questions , took his time so I didn’t feel rushed! Car buying can be very intimidating, Devan is a real asset to Easterns!!

Easterns Automotive Group からの回答
Devan Young
Devan Young
Today I purchased a 2019 Chevrolet Impala LT and the process was a breeze thanks to Devan . Excellent customer service and a all around great worker. Thanks again.

Easterns Automotive Group からの回答
Mr Devan Young made the experience with…
Mr Devan Young made the experience with buying a car with my son exceptional great. He was very knowledgeable about cars and was not the type to just want your money. I would send anyone I know and telling anyone if you need or looking to buy a car he is your man. I wish I could give him more than 5 stars. Just joyful experience.

Easterns Automotive Group からの回答
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







