Easterns Automotive Group レビュー 

864
TrustScore 5段階評価の1.5

1.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Two confirmed appointments, zero cars—Easterns completely wasted my time. I am extremely frustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled c... もっと見る

5つ星のうち1の評価

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... もっと見る

5つ星のうち5の評価

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... もっと見る

企業が回答しました

5つ星のうち2の評価

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and valued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get... もっと見る

企業情報

  1. カーディーラー
  2. カー アクセサリー店

当該企業による記述

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


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1.7

ひどい

TrustScore 5段階評価の1.5

864件のレビュー

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3つ星
2つ星
1つ星

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1.7

すべてのレビュー

(864)

過去12か月のレビュー数: 5

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5つ星のうち5の評価

Best dealership

They provided excellent service. I was a first time buyer and they helped me make the right decision and explained everything really well. I loved my experience.

2019年1月12日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on being a first time buyer! This a major accomplishment!

5つ星のうち1の評価

poor customer service from management

2019年1月12日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi there,

We want to apologize for anything that may have caused you to feel this way. We would love to address your all of your concerns regarding your visit. We have a Customer Care team that works to assist our customers. Please know that we are here to help! Customer Care E-mail: customercare@easterns.com / Phone: (877)-927-5004

5つ星のうち5の評価

The service was the best that I have…

The service was the best that I have had in years, anyone looking for a car Eastern should be your only stop.

2019年1月11日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Well said, Joyce! We cannot thank you enough for choosing Easterns!

5つ星のうち5の評価

They are The best dealer and I said…

They are The best dealer and I said Thank For everthing

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hello Marvin,

Thank you for your support! It is truly great to have you as an Easterns customer.

5つ星のうち5の評価

My Name Ford an I had bad credit an I…

My Name Ford an I had bad credit an I thought I could not get a car but little did I know that Ali at the temple hills location was amazing did everything he said he would do an I rolled out same day with my new car Thanks to Ali an the team I had a great experience

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

At Eastern Motors, your job is your credit! You came to the right place, Pierre! Congratulations on your new car! Enjoy!

5つ星のうち5の評価

Working with our salesman Ali

Working with our salesman Ali, and the Eastern organization was such a pleasure. I thank you for working with me and my unique situation to get me in a car I wanted. Thank you so much.

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

No problem, Phyllis! It is such a pleasure to have you as an Easterns customer. Best of luck your new ride!

5つ星のうち5の評価

first dealership purchase

I was assisted by Angel and he was a great help. It was my first time purchasing from a dealership and he made sure I understood everything and answered all my questions. I would definitely recommend this place

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

It's nice to know that Easterns is highly recommended! Thank you, Jordan. It would be an honor to assist your family and friends.

5つ星のうち1の評価

Straight up bad experience from the…

Straight up bad experience from the dealer to the cooperate office I do not recommend

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Jamal,

We're so sorry to hear this! Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

5つ星のうち5の評価

Ecstatic with Eastern

An all around great experience from start to finish. Worked with Desmond Jones who was terrific. Smart, engaging and easy to work with. Couldn’t be happier with the Eastern team. Everyone was professional,pleasant and eager to assist. I would recommend Eastern to anyone!

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hello John,

We're so happy to hear that you enjoyed your visit with Desmond and the rest of the Easterns team. Your feedback is greatly appreciated!

5つ星のうち5の評価

I had a great experience at the…

I had a great experience at the sterling location eastern motors. Randy, found a car that fits me and my family. Excellent customer service.

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Excellent! Your happiness as a customer is all that matters for us. Come again!

5つ星のうち5の評価

Had some credit issues

Had some credit issues. Team work to get me the best deal and within my budget.

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

At Eastern Motors, your job is your credit!

5つ星のうち5の評価

Great experience

Great experience, great prices and well trained Salespeople

2019年1月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

That's what we strive for! It's so nice to know that our hard work doesn't go unnoticed. Please recommend us to your family and friends!

5つ星のうち5の評価

My experience with Eastern Motors was a…

My experience with Eastern Motors was a very rewarding one they were very congenial very helpful and we're concerned with making sure that all areas of concern were addressed and I would advise my friends to go there the car is one owner and I have a Carfax to give you a Carfax and go over every detail of the buying process to go over all your papers explain things to you and address any questions that you have I'm very pleased with what I have and will always give them a high rating

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Janet,

Wonderful! You're so right! A Carfax report is very important when buying a vehicle. We share the Carfax report with our customers for each vehicle that we sell. It's important to us that our customers know the history of the car they are buying.

5つ星のうち1の評価

Scandalous

Very sneaky. Tried to make me pay him directly so he can “do something” for me don’t trust hughes!!

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hello there,

There must have been some type of miscommunication. . Easterns has always been a company that works tirelessly to help our customers. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

5つ星のうち5の評価

AWESOME AWESOME AWESOME

I have ALWAYS purchased new cars and I was a little skeptical about purchasing a used car, but Alex and Jentry were very helpful and very knowledgeable about selling cars and financing options.

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

There's nothing better than options! Here at Easterns, we have plenty!

5つ星のうち5の評価

I didn’t mean to get them five stars I…

I didn’t mean to get them five stars I wanted to give them -5 stars the manager ain’t good but the sales persons is real good

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Robert,

Thanks for sharing both the pros and cons of your Easterns experience. This information is imperative so that we can do everything in our power to assist you. Please contact our Customer Care Team so that we can come up with a solution that best fits your needs. E-mail: customercare@easterns.com / Phone: (877)-927-5004

5つ星のうち1の評価

Regret coming here

I bought my car on 12/18/18. The day I got it the battery was dead. They jump started my car and had it running for me to get it warm. Of course I wasn't told it needed a new battery. I had to get it taken to a local dealership to have replaced because they wanted me to pay to have my car towed at miles back to them so they could replace it. It would have cost more to have the car towed. When I finally got a manager to address the issue, I was told to eat the cost because I didnt have my car fixed by them. 11 days later my check engine light comes on. It's 3 days later and my car is still in the shop. The person who sold me the car has yet to even return my phone call. This is have they treat their customers?

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Ashley,

We apologize for the inconvenience! Please know that we are in fact here to help. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

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