Easterns Automotive Group レビュー 

864
TrustScore 5段階評価の1.5

1.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Two confirmed appointments, zero cars—Easterns completely wasted my time. I am extremely frustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled c... もっと見る

5つ星のうち1の評価

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... もっと見る

5つ星のうち5の評価

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... もっと見る

企業が回答しました

5つ星のうち2の評価

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and valued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get... もっと見る

企業情報

  1. カーディーラー
  2. カー アクセサリー店

当該企業による記述

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


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1.7

ひどい

TrustScore 5段階評価の1.5

864件のレビュー

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3つ星
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1.7

すべてのレビュー

(864)

過去12か月のレビュー数: 5

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5つ星のうち5の評価

Great place

Alex was great very kind and patience . I wasn’t expecting to buy a car that day but he mad it ithappen. Thank u for everything.

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

No problem, Marlene! That's what we are here for! Wishing you nothing but the best!

5つ星のうち5の評価

We had a very good experience buying…

We had a very good experience buying our car. Moe, our "point of contact" was excellent, because of him, we bought our car there. He did not show any pressure or sales tactics and made us feel comfortable and safe. He is a hidden gem in the car sales industry!!!

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Therese,

Thanks for your reaching out! Congratulations on your new ride! Enjoy!

5つ星のうち5の評価

Great buying experience w/the Easters…

Great buying experience w/the Easters team. Team was friendly and helpful. Floyd W was a great sales rep and I look forward to purchasing another new vehicle from them in the future.

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Awesome! We'll be sure to let the team know that you enjoyed your visit. Looking forward to seeing you again in the future! Happy Driving!

5つ星のうち5の評価

They are very concern well trained and…

They are very concern well trained and nice people who shows and talk like they are on your side in trying and helping you to purchase the car that you want I would truly and always adjust and recommend to my family and friends and enemies go Eastern you are best so when is the next commercial

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Audrey,

It's good to know that you see and understand our intentions. Our customers have always been our number one priority.

5つ星のうち5の評価

Service was excellent

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Harvey,

We're so glad that you enjoyed the customer service that was provided to. We hope that you spread the word about Easterns to your family and friends.

5つ星のうち2の評価

Not the worst, but disappointing

Our experience with Easterns started great. The salesmen was straightforward and friendly. They were able to get us qualified and in a late model vehicle. That’s where the greatness ended. We left with dealer tags due to an insufficiently explained issue with the MVA system. We called several times and went to the dealership on 3 separate attempts to get the tags with no success. Then we get a call saying the tags would be ready that day. My husband and I were working and would not be able to get there until the next day. We were pressured to get them that day because apparently the dealer tag was needed. Not only was that not our fault but we felt it was rude to rush us and try to inconvenience our schedule to get there when there was no sense of urgency when the tables were turned. Furthermore, we did not get a copy of our contract when we took the car home. We called and texted to advise when we would pick up the copy and we still waited an hour to get the copy...and that was only an hour because I requested a manager who was magically able to get the copy within 5 minutes, although he never bothered to speak with us or offer an apology. It should be noted that we signed two copies of everything the day of purchase so I don’t understand what the wait was for anyway. Bottom line...we went to Easterns because of the situation we were in and needing a car quickly, not having time to search around. I do not plan to purchase from them again in the future.

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hello there,

We want to apologize for the miscommunication. Easterns has always been a company that works tirelessly to help our customers. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

5つ星のうち5の評価

Great experience

Great experience. Nick went out of his way to help me. I love the new Honda Accord. Everything was very easy! Thank you.

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congrats on your new Honda Accord! We wish you all the best in 2019!

5つ星のうち5の評価

Great service

2019年1月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Thank you, Robert! We're so glad that you are pleased!

5つ星のうち5の評価

The Greatest of All-Time

Mr James Smith and Mr Danny Nguyen were VERY Helpful. Mr James welcomes us with a smile. He walked us through every option and explained it in a way that Was very helpful. He not only spoke to us but he also gave us examples of everything he explained to us. He helped me understand the importance of having and building my credit score, why I should keep the Premier Tire and Wheel Protection and a HOST of other things.

Mr Danny was always very helpful. The combination of these two men put a smile on my mother and I’s faces. NOW I have a brand new 2015 Nissan Sentra!

2019年1月5日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

The Nissan Sentra is a great choice! Congratulations!

5つ星のうち5の評価

Mark Linder is the BEST!

Mark Linder was very patient understanding and compassionate about my situation. Found me a car in my budget and the exact one I wanted not pushing another on me. Which I appreciated very much. When the car was brought from Hyattsville I noticed some scratches and he had that taken care of as well. Making sure it was no damage to the car.

2019年1月4日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hello Timara,

Thank you for sharing your thoughts on your visit with Mark. We're so glad that you are pleased with your Easterns car buying experience. Enjoy your new ride!

5つ星のうち5の評価

No hassle

Good customer service. Clean showroom. No pressure. I was in and out in no time.

2018年12月31日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Aaron,

Happy New Year Thanks so much for making the choice to visit us. We appreciate your business!

5つ星のうち5の評価

Smiles and excitement...I’m a car owner!

Today I walked into Easterns Motors in Temple Hills, MD with one expectation, to test drive a vehicle. I wasn’t prepared mentally to make a purchase but upon my arrival and the warm welcome I knew today was the day. Ali Sorouri, my sales person, was very honest from start to finish. He wanted to make me happy in my purchase and comfortable with any decisions I made. While I walked in with one vehicle in mind, he had me leave with a plan moving forward to come back and get the car I desire without placing myself in an uncomfortable financial position. It’s awesome to have a dealer who is looking out for your best interest and figure out how to keep a smile on your face. I am a car owner and didn’t have to compromise my set dollar amount in the process! Thanks Ali...I will certainly be back in two years to work with you on the next vehicle.

2018年12月30日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

You came to the right place! We're thrilled that you were able to end the year on such a great note. Congratulations to you on your new vehicle! Happy New Year!

5つ星のうち5の評価

They have a customer for life

I bought my new car from Easterns in Baltimore on 12/29/18. From start to finish, I was VERY impressed. They got me what I wanted with no games like other dealers I went to. Darryl, Ali, and Justin made me feel so good about my car buying experience. I recommend them and their staff and they definitely have a customer for life!!!

2018年12月30日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

We thank you for your unmatched loyalty and support of Easterns. Our staff said that you were great to work with. Please recommend us to your family and friends.

5つ星のうち5の評価

I was at Eastern motors today in… great salesman LaRon Robinson

I was at Eastern motors today in Rosedale my salesman was La Ron Robinson. He was such a sweet and respectable young man. He gave me top notch service. He made buying a car easy and pleasant If you’re looking to buy I really highly recommend you go to Eastern motors and ask for the LaRon Robinson. I left there with a hug from him I can’t speak highly enough about this person he is terrified

2018年12月30日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Thanks for sharing your positive feedback about LaRon! We sure are glad to hear from you. Happy New Year!

5つ星のうち5の評価

I make good money... but my credit sucks

I make good money, but my credit is horrible. I never thought I would be able to walk out with a "decent" car. Earnest, Tony and Jesus assured me from the start that they would make sure I left with a reliable vehicle. Not only did they keep their promise, but Earnest was super patient and helpful. Tony also made sure I had reasonable options within my means. I'll definitely be referring my friends and family.

2018年12月29日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

At Eastern Motors, your job is your credit! Kudos to Tony for assisting you.

5つ星のうち2の評価

Check the Details

They were fast and friendly, but sold me a car with a dead battery and tires with low air pressure. It was around when the store was closing, so of course by the time I drove 25 miles back home and tries to start the car, I wasn't able to get anyone on the phone.

2018年12月19日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Ashley,

Thank you for sharing both the pros and cons of your Easterns experience. Please contact our Customer Care team so that we can better assist you. We want to help! E-mail: customercare@easterns.com / Phone: (877)-927-5004

5つ星のうち5の評価

My salesman Jared was amazing at the…

My salesman Jared was amazing at the laurel branch and so attentive. I wasn’t sure that I would qualify for the car that I wanted but he was able to get me to qualify for it anyways!

2018年12月14日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Hi Emily,

At Eastern Motors, your job is your credit! Thanks for sharing your wonderful review! Come back again!

5つ星のうち5の評価

Blessing

Great customer service!! Willingness to meet your needs and budget!

2018年12月13日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

You got that right! We're so glad that you found us, LA!

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