Eastoak レビュー 

What can I say, Eastoak’s customer service is amazing. I had ordered a thermometer from them and FedEx lost the package. Contacted customer service. They understood the frustration and sent me a replacement package. Since last time it was FedEx’s issue, they want to make sure that I get the package, they sent it through UPS. That’s great customer service.

Our first experience with East Oak was with their outdoor garbage can. We purchased it in August of 2025 and it look great in our backyard and more importantly it contained the smells associated with refuse from having a BBQ. In August 2026, a little bit over a year after purchase, I needed to get a replacement lid. I was told unfortunately that model was discontinued so they did not have any parts but they offered to send me a full garbage can of their newest model if I paid shipping. I was just outside of my warranty period so this was not mandatory, which is not the level of customer service you experience everywhere today. They shipped it out the next day and it arrived before our big summer party. The new garbage can is even better and you can tell they work to improve their products a great deal with every iteration. I will be getting as much of what I need through them going forward, highly suggest others to do the same.

My smokeless fire pit was missing a part and they were quick to help and ship. Great customer support! We love our new fire pit.

The package that I received was missing a part. The professional service that I received was great. The part missing showed up in a timely manner.

Awesome customer service, very responsive and we love the product. Thank you!

Outstanding Customer Service

I purchased East Oak's 2-in-1 trash and recycling bin for our yard, and while the product itself has been great, what really stood out was their customer service. When the center plastic piece that holds the two cans together was accidentally thrown out by our cleaning crew, I reached out to East Oak for help.

They responded quickly and were genuinely helpful throughout. Even though the replacement piece was backordered, they didn't leave me hanging... they offered to send a full replacement product instead, and I just covered the shipping cost. That kind of flexibility and willingness to solve the problem made a real difference.

It's rare to find a company that handles a hiccup like this so smoothly. Highly recommend East Oak, both for their products and for standing behind them when something goes wrong.

This wireless thermometer is amazing! Now, grilling steaks, done to everyone's preferred level, is as easy as 1-2-3. > Insert the probe - Set the desired level on the smartphone app - Put the steak (or chicken) on the grill, and it will beep when it's ready! No need to keep opening the grill. Easy cleanup. Highly recommended.

East Oak makes a great product and stands behind it. I had a minor warranty issue and support was prompt and easy to work with, and quickly resolved the issue.

It is great product, very well built and easy to use

We bought our first smoker!! We love it! The instructions are clear (but you do have to read them ;-) and the food comes out so juicy and flavorful! We had one little snafu that was addressed immediately by their friendly, competent team. They get a 5+ from us!!

Outstanding Customer Service!

I had an excellent experience with East Oak’s customer-support team. I needed replacement poles for my 10-foot screen house, and although they were initially out of stock, the team promised to notify me when they became available—and they followed through.

When I explained that I hoped to use the screen house for an upcoming camping trip, they went above and beyond by arranging shipment from their nearest warehouse to help it arrive as quickly as possible. They kept me informed throughout the process and promptly provided tracking information.

Everyone I communicated with was friendly, responsive, and genuinely committed to helping me. This level of care and follow-through is rare, and it gave me tremendous confidence in East Oak as a company. I highly recommend both their products and their exceptional customer service!

Smoker was easy to use, very happy with results! Customer service is great, very helpful with any questions I have.

Would highly recommend their products!

Very disappointed with the quality of this product. I paid around $235 for the EAST OAK screen house and, for that price, expected it to last more than one summer of limited seasonal use.

The fabric developed multiple tears after very little use. I contacted EAST OAK just 7 days after the one year warranty expired. I was unaware that I needed to register the canopy within 90 days to receive the extended three year warranty. I was told the standard one year warranty was automatic, but the additional coverage required registration.

EAST OAK acknowledged the multiple tears but would not replace the product because the one year warranty had expired. They offered $30 toward repair patches instead.

Then today, a storm came through and completely tore the screen house apart.

For a $235 product, this is simply not the quality I expected. A screen house is meant to be used outdoors, and ours was only used seasonally and taken down when not in use. Having it fail this badly after such limited use makes me question the durability of the product altogether.

If you’re considering spending this much money on an EAST OAK screen house, I would seriously reconsider. It is far too expensive for the quality we experienced.

These guys are great. I reached out to them and they responded the very next day with a quick solution to my issue. Love my smoker works perfectly, had it for three years.definatly recommend them.

I’m anxious to receive my smoker, and the cover.
Should be this week.
I heard great things about East Oak smokers.
I’ll send a review when I use it.

I had an outdoor heater go bad with a faulty ignition switch and customer service walked me through trouble shooting techniques and when none worked they sent me a new one. very satisfied with the experience!

Customer service was great and keep in touch until my replacement smoker was delivered in a timely fashion.

I purchased a torch heater 2 years ago and registered it for the 3 year warranty. Although l was impressed with the quality, one of the welds failed and the post separated from the base. Customer service was amazing and I received a replacement (upgraded even) in about 4 days. I can honestly say this has been one of the most stress free customer service experiences I’ve had in a very long time long time and they’ve gained a long time customer.

Ordered the stand, received it several days early, that is commitment to customer satisfaction.

I purchased an East Oak patio heater awhile back thru Amazon. The control panel had a problem a couple months into using it. I contacted East Oak's customer service about the issue and was shocked at how responsive and easy to deal with that they were! They quickly shipped me out a new control panel at no cost. Now the pyramid heater is back up and working like it is brand new. Very refreshing to have a customer service experience go so smoothly without any issues and the product is working amazingly well.