Worst warranty company you can get coverage from. They slow play your repair so you are out of a car for weeks on end. Then they use some aspect of your contract to deny coverage. You pay almost 4k a... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Save your money!!! Every time we have tried to use the warranty it’s been denied. Read the fine print and it covers very little. We paid almost 4k for the top of the line contract and have found... もっと見る
We had an oil leak and got two estimates, one from a Ford dealership, the other from our local auto repair shop, which was half the price. Our auto repair shop manager said he wasn’t familiar with Ea... もっと見る
企業が回答しました
Easy care made our worst nightmare a more enjoyable experience. No one enjoys car repairs or paying for insurance. We had a great experience with EasyCare, they handled our claim and they were able to... もっと見る
企業が回答しました
企業情報
EasyCare について
当該企業による記述
EasyCare has been a trusted leader in the automotive industry since 1984, offering innovative vehicle service contracts, appearance protection, maintenance plans, and GAP coverage to dealerships and their customers across the U.S.
EasyCare delivers F&I solutions that help dealers drive customer satisfaction and long-term loyalty. Their comprehensive suite of products is backed by industry-leading claims service, dealer training, and compliance support.
With a commitment to protecting both vehicles and vehicle owners, EasyCare provides a seamless ownership experience to protect what matters to you.
Learn more about how EasyCare is redefining the car ownership experience at EasyCare.com.
連絡先
6010 Atlantic Blvd, 30071, Norcross, 米国
- 800-458-7071
- info@easycare.com
- easycare.com
3.2
まあまあ
188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 54％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
EasyCare からの回答
We appreciate your kind words and are thrilled to hear about your positive experience with EasyCare. We strive to make the process as smooth and hassle-free as possible for our customers. Thank you for choosing us!
Couldn't get nothing done and had to go…
Couldn't get nothing done and had to go through to many obstacles to get it done that I finally gave up cause why I have to do this and that and I'm paying you'll fateful every month
2025年2月1日
EasyCare からの回答
We understand your frustration with the recent experience. We strive to provide a seamless and efficient service, and it's disheartening to hear that you encountered obstacles. We value your feedback and will use it to improve our processes.
EasyCare からの回答
We're so glad to hear that your repair experience was positive and efficient. We strive to provide excellent customer service and appreciate your kind words.
The Process
The process as a whole is not very clear. Trying to submit all the correct information can be frustrating, if it's unclear how or where to obtain it.
2025年1月6日
EasyCare からの回答
We appreciate you taking the time to share your feedback. We understand your frustration with the process and the difficulty in finding the necessary information. We're always striving to improve our processes and make them more user-friendly.
Will never use this company again
Will never use this company again. Horrible customer service
2025年4月23日
EasyCare からの回答
We understand your frustration with your recent experience. We value your feedback and will use it to improve our customer service.
I was highly upset at the amount of…
I was highly upset at the amount of reoccurring times that I had to return to the dealer for the same things, and new claims being opened each time. I had to bring my vehicle back within a week each time. I’m just really upset because now my warranty is exhausted. It’s not fair.
2025年3月14日
EasyCare からの回答
We understand your frustration with the repeated repairs and warranty issues. We strive to provide excellent service and are disappointed to hear your experience fell short of expectations. We value your feedback and will use it to improve our processes.
I had to pay for a new valve cover even…
I had to pay for a new valve cover even though it was covered in the warranty. My service Tech reported that bmw requirement is that the cover be replaced if the seal is leaking. Your warranty rep refused to pay for manufacturers required fixes. I in turn had to pay for the replacement cover to ensure the repair was warrantied by the technician.
2025年1月10日
EasyCare からの回答
We understand your frustration with the recent repair experience. It's disappointing to hear that you had to pay for a replacement valve cover despite the warranty. We value your feedback and will share it with our team to ensure we are meeting customer expectations. We strive to provide a positive experience for all our customers.
Outstanding Customer Service
The CSR was very polite and cared about my needs as a customer.
2025年4月21日
EasyCare からの回答
We're so glad to hear that you had a positive experience. We strive to provide our customers with excellent service. We appreciate your feedback and will share it with our team.
Tire Replacement
This far easy claim has covered many of my covered issues. I have had an issue and it is a known issue according to my dealership with the tires that came on the vehicle. They are unforatnely of low quality low profile tires that tend to damage and pop easily. I wish there was a way to upgrade my tires and continue coverage on those tires. That being said they have covered many of my tires but this last time my car had to sit over the weekend a total of 4 days for an inspection to be done for a tire replacement. This again is a well known issue with these tires not sure what they needed to inspect, but it created a minor inconvenience.
2025年1月1日
EasyCare からの回答
We understand your frustration with the tire issues you've experienced. It's certainly not ideal to have to wait for an inspection, especially when it's a known issue. We appreciate your feedback and will share it with the relevant teams to see if there are ways to improve the process. We're committed to providing a positive experience for our customers, and we're always looking for ways to enhance our services.
Again not everthing is covered
Again not everthing is covered. You always find some loop hole to make it so we still have to pay. Why is the hoses that you have to have to put something back together not covered.
2025年4月4日
EasyCare からの回答
We understand your frustration with the coverage limitations. We strive to provide comprehensive coverage, but sometimes specific items, like hoses, may not be included. We appreciate your feedback and will consider it as we continue to improve our offerings.
Do not use these people
You sent my refund for the gap to my bank and they refused to give it back to me. No people to talk to, only automated messages. will not use their company again.
2024年11月8日
EasyCare からの回答
We’re sorry to hear about the issues you’ve encountered with your GAP refund. If you can provide the last 6 digits of your VIN or your Contract Number, we’ll have this escalated to the appropriate team to review.
Easy Care has made life easier when…
Easy Care has made life easier when dealing with repairs on a vehicle that is out of warranty. The car dealerships find the team easy to work with.
2025年2月3日
EasyCare からの回答
Thank you for your kind words. We appreciate your positive feedback and are glad to hear that Easy Care has made the repair process smoother for you and the dealerships you work with. We strive to provide exceptional service, and your review reinforces our commitment to making the experience as seamless as possible.
This company is a joke refuse to ever…
This company is a joke refuse to ever get any type of policy with them
2025年1月1日
EasyCare からの回答
We understand your frustration and apologize for the negative experience you've had. We value your feedback and will use it to improve our services.
It’s my first time using the app and…
It’s my first time using the app and it’s so easy to work with I like it
2025年4月23日
EasyCare からの回答
Thank you for your kind words! We're thrilled to hear you're enjoying the app. We strive to make our services as user-friendly as possible, and your feedback is greatly appreciated.
You wanted me to drive unsafe until I…
You wanted me to drive unsafe until I had a real problem so you didn’t cover warranty and I can’t risk the value of my families life
2024年6月23日
EasyCare からの回答
Hi there, it looks like we covered more than $6,300 of repairs for your claim - is there something specific that could have been better?
I had the experience of bending a wheel…
I had the experience of bending a wheel due to a vicious pothole, went to claim my wheel replacement at the dealership as a result
They told me that easy care was fighting the claim and made me pay for my wheel to be replaced, although the deductible was only 200$, I paid for this warranty to make sure it would be taken care of if anything like this happened. No questions asked. Ended up having to pay EXTRA due to EasyCare refusing to pay for the whole wheel, luckily the dealership argued on my behalf and got the payment lowered to 200$ rather than the 500$ they wanted
You shouldn't be offering warranty coverage if you're gonna beg for more money. You already took my money once, but to take it twice is villainous.
2024年11月30日
EasyCare からの回答
We understand your frustration with the recent experience you had with your warranty claim. It's incredibly disheartening to encounter difficulties when relying on a service you paid for, especially in a situation as stressful as a damaged wheel. We appreciate you bringing this to our attention and will certainly use your feedback to improve our processes and ensure a smoother experience for our customers in the future.
They Came Through!
They really came through for me with the replacement of my transmission. Keep up on your scheduled maintenance and you'll have a better chance of success processing your claims.
2025年3月31日
EasyCare からの回答
We appreciate your kind words and are glad to hear that we were able to assist you with your transmission replacement. We strive to provide our customers with the best possible service and are committed to ensuring your satisfaction.
LaFontaine dealership handled the claim…
LaFontaine dealership handled the claim and repairs were made.
2025年1月1日
EasyCare からの回答
We appreciate you taking the time to share your positive experience!
I had the worst experience of my life…
I had the worst experience of my life with this company. I never received the help I was warranted and no follow up was given. I was basically ghosted and my claim was ignored. Save yourself the trouble and do not work with this company.
2025年4月23日
EasyCare からの回答
We sincerely apologize for the negative experience you had. We understand your frustration and disappointment. We strive to provide excellent customer service and are committed to addressing any concerns. We understand your frustration. We strive to resolve all claims promptly and fairly. If you give us a call, one of our service agents would be happy to look into the details of your claim. Just visit easycare.com/my-easycare for the best contact number to call based on the coverage you have and be ready with your VIN # or claim #.
Easy care was just that...Easy
Easy care was just that...Easy. They authorized the work quickly and paid the repair shop directly
2025年1月13日
EasyCare からの回答
We're so glad to hear that you found our process easy and convenient. We strive to make the claims process as smooth as possible for our customers. Thank you for sharing your positive experience.
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