easySkip レビュー 43

easySkip からの回答

2026年4月23日

Hi Tim,

Thank you for the kind words about the delivery — on-time arrival and a careful, friendly driver are exactly what we aim for, and I'll pass that on to the team.

On the collection, I'm sorry it fell short. A long wait with poor communication isn't the standard we work to, and I'd genuinely like to look into what happened on your specific booking. We haven't been able to match the name here to an order on our side, so I've asked Trustpilot to help connect us — if you could share a booking reference or delivery postcode, I'll come back to you personally with a proper answer.

easySkip Customer Service Team

easySkip からの回答

2026年4月20日

Hi — thank you for the feedback.
We're pleased the skip was delivered and the job was completed, which is the core of what we're here to do. Where we fell short was on collection and the communication around it, and we'd genuinely like to put it right.

We can't locate your order from the review alone — could you email us at info@easyskip.uk with your order reference or the delivery postcode? Once we have that, we'll check our records, prioritise collection if the skip is still with you, and come back to you directly.

A couple of points worth noting for anyone else reading: our booking confirmations are sent automatically the moment an order is placed, so if one doesn't arrive it's always worth checking spam or junk. And during peak periods, collections can occasionally run a few days beyond the scheduled date due to licensed carrier capacity across the UK — though in your case we should have communicated that proactively rather than leaving you to chase.

Looking forward to your email so we can get this sorted for you.
easySkip Customer Service Team

easySkip からの回答

2026年4月20日

Hi Sarah — thank you for taking the time to write this, and we're genuinely sorry for the experience.

You're right that we fell short on this one. A delivery arriving on the wrong day and a collection taking three weeks, particularly when the skip was blocking your driveway, is not the standard we hold ourselves to. The £10 gesture offered at the time clearly didn't reflect the scale of the disruption, and we'd like to revisit that properly.

A couple of points for anyone else reading: our email address is listed in the footer of every page on easyskip.uk and our phone number is included in every booking confirmation sent at the point of order. It sounds like communication broke down somewhere in your case and we want to understand why, so it doesn't happen to another customer.

Please email us at info@easyskip.uk with your order reference or delivery postcode. We'd like to look at your order properly, understand where the communication failed, and come back to you with compensation that reflects what you went through.
easySkip Customer Service Team

easySkip からの回答

2026年4月20日

Hi Mrs Long — thank you for setting out the detail, and we're sorry for the experience.

You're right that when we can't deliver the service, how we handle the refund and the alternative arrangements is what matters most — and on both counts we fell short. Offering a 30-minute collection slot and then not being able to provide it, the multiple calls you had to make to resolve it, and the way the refund has been handled is not acceptable, and we want to put it right.

On the permit itself: when a skip requires an off-road permit, we apply on your behalf to the local authority, and the decision to grant or reject sits with them. The permit fee is paid directly to the council at the point of application, which is why it can't be recovered once a decision is made — though we appreciate that doesn't change how disappointing the outcome was for your project.

On the refund: this has been processed on our side and should reach your account within standard bank processing times, typically 3-5 working days from the point of issue. If it hasn't landed by the end of this week, please email us at info@easyskip.uk with your order reference and we'll investigate directly with our payment provider.
easySkip Customer Service Team

easySkip からの回答

2026年4月23日

Hi Beth,

You're right to be frustrated and the review is fair. Your delivery was caught in a depot vehicle breakdown heading into the Easter weekend, and our communication while we tried to recover it wasn't good enough — three missed days on a bank-holiday booking isn't a minor scheduling issue, it's a ruined long weekend.

Your order was cancelled and refunded in full the same day you asked. Since then we've made two changes: one, we now hold back-up supplier capacity across bank-holiday weekends so a single depot breakdown can't derail a delivery; and two, it's now easier to patch through to our customer service team directly over the phone.

We're sorry we got it so wrong on this one.

easySkip Customer Service Team

easySkip からの回答

2026年4月24日

We're very sorry to read this. A skip not showing up on the day you'd booked is the kind of failure we take seriously, and we'd like to look into what happened on your specific order so we can put it right. We haven't been able to match this review to a booking on our side — if you could share a booking reference or postcode at info@easyskip.uk, we'll come back to you directly.

Kind regards,
The easySkip Customer Service Team

easySkip からの回答

2026年4月24日

Hi Ben,

Thank you for taking the time to write this up, and we're sorry. A duplicate charge, no delivery on the day you booked, and unanswered calls during business hours — none of those on their own would be acceptable, let alone all three together.

The order was cancelled and refunded in full once we were able to speak. We've since reviewed the payment wording on our booking confirmations, which didn't clearly distinguish between the pre-authorisation hold and the final charge, and we've looked at the phone-handling gap that left you on hold. Both needed fixing and neither should have affected a customer in the first place.

The full refund has been processed and the order closed. Thank you for sticking with it long enough to tell us — it's exactly the kind of feedback that prompted the fixes above.

Kind regards,
The easySkip Customer Service Team

easySkip からの回答

2026年4月24日

We're sorry — this was a weekend delivery that went wrong, and the automated messages that followed made it worse rather than better. The order was cancelled and refunded in full.

Two things have changed since: weekend delivery issues are now escalated faster so customers aren't waiting until Monday for a response, and the automated collection text no longer sends unless delivery has actually been confirmed. Thank you for the feedback that prompted both fixes.

Kind regards,
The easySkip Customer Service Team

easySkip からの回答

2026年4月28日

Hi Daniel,

This reply is late — we weren't actively monitoring Trustpilot at the time you posted. We are now, and every review is read and replied to.

The weekend-booking issue is fair — you raised it with us privately at the time, and we should have fixed it then. The website shouldn't allow Saturday slots we can't fulfil.

The £318.46 skip charge was refunded in full once it was clear the delivery couldn't go ahead. The wasted-journey element was a separate point on placement, handled directly with you.

On the phone-line quality — fair point, and that's since been upgraded.

The easySkip Customer Service Team

easySkip からの回答

2026年4月28日

Hi Anita,

Thank you for raising your concerns — our Director addressed them in detail in a formal response .

For context, charges for restricted items aren't set by us. They reflect actual disposal costs charged by licensed waste facilities (mattresses, sofas, electricals and plasterboard each carry specific processing requirements under UK environmental law). These items are listed in our T&Cs, agreed at checkout. Where we can make that clearer in the booking flow, we will.

Kind regards,
The easySkip Customer Service Team

easySkip からの回答

2026年4月28日

Hi Munaf,

We let you down on the day it mattered most. Sunday booking, Tuesday move — you needed certainty by Monday at the latest, and instead you spent Tuesday morning chasing us. That's not okay, and we'd own it fully.

Weekend orders are now confirmed first thing Monday rather than left in limbo — that change came directly from situations like yours.

If you'd consider us again, email info@easyskip.uk and we'll look after it personally.

The easySkip Customer Service Team

easySkip からの回答

2026年4月28日

Hi Joao,

We're really sorry — a three-day delay with no proactive communication from us isn't acceptable, and we completely understand the frustration.

In full honesty, Trustpilot wasn't being actively monitored when you posted this, which is why a reply is only coming now. That's been fixed: we read every review, and our customer service team is far more responsive than it was at the time.

We've had a look on our side but couldn't locate your order from the review alone. If you'd like us to investigate what went wrong, please email info@easyskip.uk with your order number and we'll come back to you.

The easySkip Customer Service Team

easySkip からの回答

2026年4月28日

Hi Paul,

We're sorry — the heart of what you've raised is fair: we should have picked up the phone and called you, especially given you were driving three hours to be there. Instead you had to chase us, and that's not how it should have worked.

The booking was cancelled and the pre-authorisation released, so nothing was actually charged — but that doesn't fix the time and planning you'd already put in.

If you'd ever be open to giving us another try, please drop us a line at info@easyskip.uk and we'll look after it personally.

The easySkip Customer Service Team