easySkip レビュー 44

Never use this company, what a let down, after ordering the skip on line and then confirming its delivery as I live three hours from where it was being delivered and didn’t want a wasted journey myself to load it. I needed it to arrive Tuesday, after a gut feel to call again to confirm, after a long wait I was finally told it wouldn’t arrive until the following Monday!!! They didn’t even have the decency to call me!

We booked an 8-yard skip through EasySkip, but unfortunately had a very frustrating experience.

When the skip arrived, the driver placed it on our driveway. There was limited space around it, but we made it clear that we were happy with the placement and could still access our property without any issues. Despite this, the driver chose to remove the skip.

We were then informed that we would be charged a £90 “wasted journey” fee, and if we still wanted the skip, we would also need to pay an additional £60 for a road permit. At no point during booking was there any clear information on the website about needing a certain amount of space around the skip.

When we contacted EasySkip, they stated the reason was due to potential damage if the skip moved when being collected. We explained that this was not a concern for us, as we were planning to remove the front posts of the property anyway. They then changed their reasoning, saying the posts could damage the skip itself.

After a lot of back-and-forth, they agreed to reduce the wasted journey charge, which we appreciated. However, this situation could have been completely avoided if clear guidance had been provided on their website regarding space and access requirements.

Overall, our issues were resolved and good communication from Lane at easy skip, however the lack of transparency led to an unnecessary and frustrating experience.

I ordered a skip to be delivered on Friday which after taking payment then said they couldn’t do. They then said I would receive it on Tuesday (yesterday) again…..no skip….was assured I would have it today and still no skip. I haven’t received an apology and at no point have they contacted me to explain the situation. I have made numerous calls to them but still no skip. Disgusting customer service…..please for your own sanity don’t use them

We were given a skip delivery time of between 7am and 7pm which is itself not great. The skip has not arrived and it has gone 7pm.
I have been chasing to find out what has happened. No response apart from an AI chatbot that said someone would call me. No one has called and I have builders who are unable to get on with their work properly until the skip arrives.