Unprofessional and Unreliable Service â A Warning About EasyStart Relocation!
I am writing this review to express my extreme dissatisfaction with the service provided by EasyStart Relocation. My experience with this company has been nothing short of a nightmare, and I feel it is my duty to warn potential customers about the numerous issues I encountered. I am genuinely perplexed by the fact that they continue to receive favorable reviews, despite the fact that I have friends who have also worked with this company and had a negative experience. However, it is also possible that the owner, Ann Dela Victoria, employs the threat of collaborating with attorneys to intimidate those who request refunds or additional assistance, as I have experienced the same.
From the very beginning, EasyStart failed to hold up their promises. Despite their initial assurances of a seamless and efficient relocation process, I was plagued by delays and unresponsiveness, which lasted for weeks at a time. Their rigid adherence to timely payments was in stark contrast to their relaxed approach to responding to my inquiries and requests, which were occasionally urgent in nature, such as my housing and visa requirements. There were numerous instances in which weeks would pass without any communication or response, resulting in a feeling of frustration and uncertainty.
The lack of professionalism at EasyStart is appalling. I was forced to contact any available numbers or emails I could find, including staff members who often seemed unaware of my situation or unable to locate the owner, Ann. This disorganization and lack of communication are unacceptable for a business that is supposed to facilitate something as critical as relocation and visa application. In the 6 months I worked with them, I dealt with no fewer than 4 different staff members, all of whom were unable to provide me with any real updates or responses until I was able to contact the owner.
When I did manage to reach the owner, Ann, I was met with a litany of excuses. Instead of taking responsibility for the service failures, she frequently brought up her personal life as a reason for the delays and mishaps. While I understand that personal issues can arise, it is unprofessional to let them interfere with business operations and customer service, and so frequently.
Adding insult to injury, EasyStart had the audacity to overcharge for the minimal services they provided. The amount I was charged was exorbitant compared to the simple paperwork they completed. Despite multiple attempts to secure a refund after work being only partially completed, the process was virtually impossible and took multiple emails and texts of back and forth negotiations. They declined to reimburse the entire sum and instead directed me to various team members, and they declined to respond to emails or return phone calls, which served to emphasize their lack of professionalism and integrity.
The responses I received from EasyStart were often agitated and made me feel like a burden for seeking the assistance that was rightfully owed to me. Ann's responses were hostile, and she never answered any text messages or phone calls, instead sending back emails that exaggerated her efforts. This attitude is entirely unacceptable, especially considering the urgency of my needs and their initial commitment to being available and supportive.
In conclusion, EasyStart Relocation is a company that epitomizes unprofessionalism and unreliability. Their failure to deliver on promises, combined with poor communication, excessive charges, and a complete lack of customer support, makes them a business to avoid at all costs, especially in regards to the highly complicated processes of French visas and housing. I strongly advise anyone considering their services to look elsewhere to avoid the stress and disappointment I experienced. I also strongly advise those who have encountered similar difficulties to file a complaint with SignalCosno and report them for the fraudulent services they purport to offer.
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