Our Easyglide Never Sticks 2 saucepan set have all deteriorated considerably. We purchased the pans through John Lewis who told us to complain through Eaziglide direct. Despite sending detailed im... もっと見る
企業が回答しました
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I claimed replacements for three pans that were defective. They all started to lose their nonstick surface, small bits started to flake off. I asked for replacements under the lifetime warranty, and... もっと見る
企業が回答しました
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register pr... もっと見る
企業が回答しました
Very impressive. I had bought some cheaper ones. However l always say. You get what you pay for. Very strong material and goes right to the top of the saucepan
企業情報
当該企業による記述
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
連絡先
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , 英国
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4.5
優良
492件のレビュー
ネガティブなレビューの 63％に回答しています
通常1カ月以上経ってから回答
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Invaluable addition to my cookware.
Invaluable addition to my cookware and would highly recommend to anyone who enjoys cooking. So easy to keep clean and no more scouring needed, as nothing sticks anymore.
2025年11月26日
Eaziglide からの回答
Thank you for your review. We’re delighted to hear your pan has become such an invaluable addition to your cookware and that you’re enjoying the easy clean performance.
We really appreciate your recommendation and hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
Eaziglide からの回答
Hi Maureen,
Thank you for your review. We’re so pleased to hear our pans are the best pans you have ever used!
We’re delighted you found our team helpful and our communication clear. We really appreciate your support.
The Eaziglide Team
Great quality product.
2026年1月2日
Eaziglide からの回答
Hi Leslie,
Thank you for your review. We’re delighted to hear you’re pleased with the quality of your product.
We really appreciate your support and hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
It is a very good product but delivery…
It is a very good product but delivery was slow, about 2 weeks from order date and it arrived wrapped in cardboard, not a box with care guidelines as expected.
2025年12月4日
Eaziglide からの回答
Hi James,
Thank you for your feedback. We’re pleased you’re happy with the product, but we’re sorry the delivery time and packaging did not meet your expectations.
We appreciate your comments and will take them on board as we work to improve our service.
Kind regards,
The Eaziglide Team
Great products & brilliant customer…
Great products & brilliant customer service
When something goes wrong they just deal with it without the fuss and AI chat bots
2025年12月11日
Eaziglide からの回答
Hi Jo,
Thank you for your review. We’re so pleased to hear you’re happy with our products and that our team was able to help efficiently.
We believe in providing personal customer service, so your feedback really means a lot to us.
The Eaziglide Team
Item under lifetime guarantee
Had a 28 inch pan with lid. Unfortunately, the pan sprung a hairline crack where the bottom aluminium base joins the non/stick surround. The company was very understanding and customer focussed. As a gesture of goodwill they replaced both the items.
2025年11月27日
Eaziglide からの回答
Hi Surinder,
Thank you for your review. We’re sorry to hear about the issue you experienced, but we’re pleased we were able to resolve this for you.
Customer care is very important to us, so it’s great to know you felt supported throughout the process.
Thank you for choosing Eaziglide.
The Eaziglide Team
Excellent customer service
Excellent customer service
Who assisted in my query
And replaced the product
2025年12月9日
Eaziglide からの回答
Thank you for your review. We’re so pleased our team was able to assist with your query and arrange a replacement for you.
We really appreciate your support.
The Eaziglide Team
Customer service Ms Victoria is a excellent person.
Customer service Ms Victoria is absolutely very good. I'm extremely satisfied with her.
2025年12月4日
自発的なレビュー
Eaziglide からの回答
Hi Akhter,
Thank you for your wonderful feedback. We’re delighted to hear how pleased you were with the service Victoria provided.
We have passed your kind comments on to her, and we know she will really appreciate them.
Thank you for your support.
The Eaziglide Team
Although I had difficulty due to no…
Although I had difficulty due to no mobile phone. I had to ask someone to take photos. The procedure was good. I think one should remember that not everyone has a mobile on a system work with. I did panic and wonder what would have happened if I did not get help. Because I got help the system worked well for me due to someone's help. Thank you for dealing with the problem.
2025年11月18日
自発的なレビュー
Eaziglide からの回答
Hi Matilda,
Thank you for your feedback. We’re sorry to hear you found the process difficult initially, and we completely understand that not everyone has access to a mobile phone.
We’re pleased that, with some help, everything worked out and we were able to resolve the issue for you. Your comments are appreciated and will be taken on board as we continue to review our processes.
Thank you again for your patience and for choosing Eaziglide.
The Eaziglide Team
Great products & great service
Great products & great service
Ordering was simple, pan arrived on time, so easy to use and look after
2025年11月26日
Eaziglide からの回答
Hi Sue,
Thank you for your lovely review. We’re so pleased to hear you found ordering simple and that your pan arrived on time.
It’s great to know you’re finding it easy to use and care for.
Thank you for choosing Eaziglide.
The Eaziglide Team
Victoria was polite and professional…
Victoria was polite and professional yet friendly making this return problem free.
2025年12月3日
自発的なレビュー
Eaziglide からの回答
Hi Elizabeth,
Thank you for your feedback. We’re delighted to hear Victoria was polite, professional and friendly, and that your return was handled smoothly.
We have shared your comments with her and we truly appreciate your support.
The Eaziglide Team
Poor logistics and packaging
I ordered two baking trays. Firstly, they only sent one of the two trays - to their credit, customer service was quick in sending out the second when I contacted them. Secondly, each tray arrived in a huge box with ridiculous amounts of packaging, so having two lots of packaging made this a massively wasteful order and I wouldn’t come back again.
2025年11月14日
Eaziglide からの回答
Hi Roz,
Thank you for your feedback. We’re very sorry that your order was incomplete initially, although we’re pleased our Customer Service team was able to resolve this quickly for you.
We appreciate you raising your concerns regarding packaging and will pass your comments on as we continually review our packing processes to reduce waste where possible.
Thank you again for your feedback.
Kind regards,
The Eaziglide Team
Really great dealing with Victoria
Really great dealing with Victoria - quick responses and dealt with my issue swiftly. Thank you
2025年11月25日
自発的なレビュー
Eaziglide からの回答
Hi Helen,
Thank you for your lovely feedback. We’re so pleased to hear that Victoria was able to assist you quickly and resolve your issue smoothly.
We’ll be sure to pass your kind comments on to her.
Thank you for your support.
The Eaziglide Team
Great cookware
We put in a claim under easiglide lifetime guarantee. 2 saucepans of a set had thinning of the non stick. Sent photos of the pots and the receipt which also had 2 large easiglide pots on there. Easiglide replaced every item on the receipt! Wow what service! Fantastic cookware and company to deal with.
2025年11月11日
Eaziglide からの回答
Hi Robert,
Thank you for your review. We’re pleased we could assist with your lifetime guarantee claim and get everything resolved for you.
It’s great to hear you’re happy with both the cookware and the service you received. Your support really means a lot to us.
The Eaziglide Team
The saucepan’s are of excellent…
The saucepan’s are of excellent quantity and the customer service from the company is second to none as a retired chef I would recommend there products to any one
2025年11月11日
Eaziglide からの回答
Hi Thomas,
Thank you for your review. We’re delighted to hear you’re so pleased with the quality of the saucepans and our customer service.
It means a great deal coming from a retired chef, and we truly appreciate your recommendation.
Thank you for choosing Eaziglide.
The Eaziglide Team
excellent service
Victoria was efficient at processing my complaint about two Easyglide pans that I felt had not stood the test of time or lived up to their promise. She kindly offered me a replacement for both pans, and was thorough and polite and factual at all times
2025年10月28日
自発的なレビュー
Eaziglide からの回答
Hi Katharine,
Thank you for your review. We’re sorry to hear the pans had not met your expectations, but we’re pleased Victoria was able to assist you efficiently and arrange replacements.
It’s lovely to hear she was thorough, polite and helpful throughout. We’ll be sure to pass your feedback on to her.
Thank you for choosing Eaziglide.
The Eaziglide Team
Eaziglide offered an immediate exchange…
Eaziglide offered an immediate exchange without quibble. The replacement was delivered promptly. Great customer service.
2025年10月29日
Eaziglide からの回答
Thank you for your review. We’re so pleased we could arrange an exchange for you quickly and that your replacement arrived promptly.
It’s great to hear you were happy with the service you received.
The Eaziglide Team
Christmas cake.
I used it for the first time to make my Christmas cake. It came out so easily after I left the cake to cool. Very impressed, would highly recommend.
2025年11月14日
Eaziglide からの回答
Thank you for your wonderful review. We’re delighted to hear your Christmas cake turned out perfectly and released so easily.
We hope our cake tin continues to serve you well throughout the year, perhaps even for some Easter baking.
We really appreciate your recommendation.
The Eaziglide Team
Resolution of problem
They understood and resolved a problem quickly, efficiently and politely.
2025年10月29日
Eaziglide からの回答
Hi Glyn,
Thank you for your kind review. We’re pleased we were able to resolve the issue for you quickly and efficiently.
It’s great to hear you were happy with the service you received.
The Eaziglide Team
This product is not good
This product is not good and should be avoided. The type of finish flakes and chips no matter how well you look after them. The wok has to be used unlike a wok on low heat or else it loses its non stick coating. Rubbish really, poor recommendation by which?
2025年8月14日
Eaziglide からの回答
Hi Martin,
We’re sorry to hear you were disappointed with your wok and appreciate you sharing your feedback.
We understand a replacement was sent, and we hope the quality of the replacement has met your expectations and that you’re now getting on well with it.
As with most non-stick cookware, low to medium heat is generally recommended, as higher temperatures can reduce the lifespan of the non-stick coating over time.
If you experience any further issues, please don’t hesitate to contact our Customer Service team and we’ll be happy to help.
Kind regards,
The Eaziglide Team
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