I bought a 5x non stick from Asda, it was good until I tried to wash it in the dishwasher (it stated dishwasher safe) and it became sticky then. But Scoville loved to replace another one for me in no... もっと見る
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Products are great for the price. I also had a quality issue with one of the pots, they have responded to explain that they will replace it. I have not yet recieved the replacement of notification whe... もっと見る
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Quality of Scoville products has gone seriously downhill recently. I dont know where they were previously made but im sure they are now made in China. This makes them the same poor quality as most... もっと見る
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I had an issue with a Scoville baking tray and emailed support. Victoria was very helpful, going above and beyond and arranged a replacement to be sent quickly. Great service!
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企業情報
当該企業による記述
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
連絡先
Whiteacres, LE8 6BB, Leicester, 英国
- reception@imperialgb.com
- www.scoville.me
3.9
ほぼ満足
1074件のレビュー
ネガティブなレビューの 55％に回答しています
通常1カ月以内に回答
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I'd had problems with my saucepans
I'd had problems with my saucepans. Contacted customer service and dealt with Victoria i was treated with respect and a valued customer
2026年4月17日
自発的なレビュー
Scoville からの回答
Hi Mrs Chaplin,
Thank you for your feedback!
We’re delighted to hear that you’ve had a positive experience with our customer service team and delivery times.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Best customer service
I bought a 5x non stick from Asda, it was good until I tried to wash it in the dishwasher (it stated dishwasher safe) and it became sticky then. But Scoville loved to replace another one for me in no fussy. Good customer service and good quality for its price.
2026年4月24日
Scoville からの回答
Hi Susanna,
Thank you for your feedback!
We’re really pleased to hear about your positive experience with our customer service team. We're sorry to hear about the issue you experienced, but we’re glad we were able to resolve this for you quickly with a replacement.
We really appreciate your kind words about our service and product quality.
Best regards,
The Scoville Team
Very very very poor
Very very very poor, product, can't say anything moor as apparently describing the poorness of this product is "hate speech" so I guess trust pilot isn't very honest or trustworthy these days either.
2026年4月29日
自発的なレビュー
Thank you for replacing my saucepan…
Thank you for replacing my saucepan which has deteriorated - shows the lifetime guarantee works!
2026年4月30日
自発的なレビュー
Scoville からの回答
Hi Jane,
Thank you for your feedback!
We’re glad we were able to replace your saucepan and that you’re happy with the outcome. It’s great to hear that the lifetime guarantee has given you confidence in our service.
We really appreciate you taking the time to share your experience.
Best regards,
The Scoville Team
Scoville quality gone down hill
Quality of Scoville products has gone seriously downhill recently. I dont know where they were previously made but im sure they are now made in China.
This makes them the same poor quality as most other cheaper goods.
I have had good quality Scoville pots and pans in the past but what is currently available is certainly not the same quality.
2026年4月18日
自発的なレビュー
Scoville からの回答
Hi Victor,
Thank you for your feedback. We’re sorry to hear that your recent experience has not met your expectations and that you feel our product quality has changed.
We take all comments regarding product quality very seriously and would appreciate the opportunity to look into this further for you.
To help us resolve this matter, please could you email our customer service team directly at reception@imperialgb.com, including details of where and when your products were purchased, so we can investigate this properly.
Best regards
The Scoville Team
Brilliant service from Victoria in customer service
I had an issue with a Scoville baking tray and emailed support. Victoria was very helpful, going above and beyond and arranged a replacement to be sent quickly. Great service!
2026年4月22日
自発的なレビュー
Scoville からの回答
Hi Lee,
Thank you for your feedback!
We’re delighted to hear about your positive experience with Victoria and that she was able to assist you quickly and effectively with your baking tray replacement.
We will be sure to pass your kind comments on to her.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Had a problem with a saucepan lid.
Had a problem with a saucepan lid.
Excellent customer service and a new lid is on its way.
Thank you
2026年4月18日
自発的なレビュー
Scoville からの回答
Hi Christine,
Thank you for your feedback!
We’re glad to hear that our customer service team was able to help resolve the issue with your saucepan lid and that a replacement is on its way to you. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
the lid exploded on first use
the lid exploded on first use, food ruined pot lid ruined and noone will accept it was a faulty item!
I did follow the complaints procedure and got told it couldn't have happened as its toughened glass so could've have happened so no refund or replacement available.
2026年4月24日
自発的なレビュー
Scoville からの回答
Hi Laura,
We’re very sorry to hear about your experience and that you’ve had damage to both your lid and meal. This is not the standard we expect from our products, and we understand how frustrating this must be.
We take all reports of potential product faults very seriously and would like the opportunity to review this further for you. To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
Best regards
The Scoville Team
I found the customer service very…
I found the customer service very helpful and sorted out my issue fast and hassle free
2026年4月23日
自発的なレビュー
Scoville からの回答
Hi Kevin,
Thank you for your feedback!
We’re delighted to hear that our customer service team was able to assist you quickly and resolve your issue in a hassle-free way. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
***DO NOT PURCHASE***
***DO NOT PURCHASE***
I bought these pans a few years ago after upgrading to an induction hob. Unfortunately, one of the milk pans developed a serious fault: the induction plate detached during use, which caused uneven heat distribution. As a result, my hob cracked and was left with a permanent burn mark that could not be removed. Cost incurred new hob and electrician.
The product is advertised with a lifetime warranty, so I contacted the company and provided proof of purchase along with all requested photographs and details. However, my experience with their customer service was very disappointing. Despite supplying the necessary evidence, my claim was not honoured. Instead, I was repeatedly asked for additional information and given various reasons to delay or decline the warranty service.
Based on my experience, I cannot recommend this product or the after-sales support.
2026年4月23日
自発的なレビュー
Scoville からの回答
Hi Teresa,
Thank you for taking the time to share your feedback, and we are very sorry to hear about the experience you have described.
We take all reports of product performance and safety extremely seriously, particularly where potential damage has occurred. We would like the opportunity to fully review this matter again for you and hopefully reach a suitable resolution.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
Kind regards,
The Scoville Team
Absolutely fantastic
Absolutely fantastic. I’ve had my frying pans for 6 months and the larger one developed ann issue with the handle. A quick email to Scoville and this was picked up and put right. A new one was sent to me - no fuss, no quibble and no delay. Thanks Scoville this was excellent customer service that went above and beyond.
2026年4月21日
自発的なレビュー
Scoville からの回答
Hi Sara,
Thank you for your feedback!
We’re delighted to hear about your positive experience and that our customer service team was able to resolve the issue with your frying pan quickly and hassle-free.
It’s great to know the replacement process went smoothly for you. We will make sure your kind comments are shared with the team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
The person I dealt with was very good…
The person I dealt with was very good and arranged a replacement quickly
2026年4月22日
自発的なレビュー
Scoville からの回答
Hi Linda,
Thank you for your feedback!
We’re delighted to hear that the team member you dealt with was able to assist you promptly and arrange a replacement quickly. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Burnt food
Purchased 2 roasting tins from Amazon quite a while ago. I did contact scoville on 2 occasions regarding food burning/ overcooking in the roasting tins. I never mentioned a refund, I asked for advice on both occasions. Never had a reply from the second email sent this year. The tins have a great non stick quality but everything I have ever cooked in them burns on the surface that has contact with the tins. This happens even when I reduce the oven temperature considerably, there is nothing wrong with the oven thermostat. Given up on trying to roast successfully in them, so they are going to the charity shop Bought replacement roasting tins from Sainsbury's range two weeks ago. Such a shame as the non stick quality was very good but extremely fed up of eating food which is burnt/ overcooked on the bottom. I have read other reviews regarding the same problem.
2026年4月21日
自発的なレビュー
Scoville からの回答
Hi Mrs Freeman,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with your roasting tins.
Thank you for previously reaching out to us for advice regarding your products and experience. We’re sorry to hear that you did not receive a response, and we would like the opportunity to look into this for you.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
We appreciate you taking the time to bring this to our attention.
Best regards,
The Scoville Team
lifetime guarantee claim
Used the lifetime guarantee as had an issue with a frying pan, this was processed quickly, professionally and a replacement sent out by Victoria. Many thanks.
2026年4月21日
自発的なレビュー
Scoville からの回答
Hi Tim,
Thank you for your feedback!
We’re delighted to hear your lifetime guarantee claim was resolved quickly and that a replacement was arranged for you with ease. We will be sure to pass your kind comments on to Victoria and the wider team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Products are great for the price
Products are great for the price. I also had a quality issue with one of the pots, they have responded to explain that they will replace it. I have not yet recieved the replacement of notification when it will be delivered. This was 4 days ago. - Updated replacement pot recieved. A frictionless process. time from support ticket created to resolved was 16 days.
2026年3月30日
Scoville からの回答
Hi Dylan,
Thank you for your feedback!
We’re glad to hear you’re a fan of our products and that our team was able to resolve the quality issue for you.
Our apologies for the delay in receiving delivery confirmation, and we hope you have now received your replacement successfully and are happy with it.
If you haven’t, or if you need any further assistance, please don’t hesitate to contact our customer service team at reception@imperialgb.com, and we’ll be happy to help.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Don’t buy into their false guarantee
Shocking experience. Lifetime warranty is a false claim. I’ve followed the care guidelines of their pans very carefully and not used high heat to cook. They have come back from the warranty claim saying I have cooked on the pan on too high of a heat and they won’t cover me under the warranty. I have several pots & pans from Scoville which haven’t had the same issue as the 30cm pan which hasn’t even lasted a year. Poor product and wouldn’t recommend.
2026年4月20日
自発的なレビュー
Scoville からの回答
Hi Joshua,
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this must be, especially as you have other Scoville products performing well.
As our products are designed to be used in line with the care and use guidance, we would like the opportunity to review this further for you. If you feel you have followed the instructions correctly and believe the previous assessment may not have been accurate, please contact our customer service team again at reception@imperialgb.com with your purchase details and photos so we can take another look and reopen your case if needed.
Best regards
The Scoville Team
All is good after slight problem. Pans work great.
After wanting some Scoville pans for ages, I have just bought some today from Asda in sale. I read tips on first use & washed them through first with warm soapy water, dried well then after a few hours decided to try one out..what a disappointment.. I cooked rice pudding as I normally do in saucepan only for it to stick at the bottom. I've managed to get the pan clean by scraping the bottom off with my nails. I will give the pans a end chance but will return if it happens again.
2026年4月17日
自発的なレビュー
Scoville からの回答
Hi Lynne,
Thank you for your feedback.
We’re very sorry to hear that your Scoville pan did not perform as expected after following our care and use guidance. Our non-stick cookware is designed to perform well from first use when used in line with the recommended instructions.
Please could you let us know if the issue has now been resolved. If you continue to experience problems, please contact our customer service team at reception@imperialgb.com with your purchase details and photos so we can look into this further for you.
Best regards
The Scoville Team
Great Customer service
Contacted Scoville for an issue I had with the cooking pot and they were very helpful and sent me a replacement
2026年4月1日
自発的なレビュー
Scoville からの回答
Hi,
Thank you for your feedback!
We’re delighted to hear that our customer service team was able to assist you with the issue and arrange a replacement product for you. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
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