ECA Cleaning Ltd ロゎ
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ECA Cleaning Ltd レビュヌ 96

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TrustScore 5段階評䟡の3.5

3.4

掗浄剀提䟛業者
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I purchased Karcher T 11/1 vacuum cleaner from this company on September 5, 2022. The vaccum cleaner was delivered damaged. I called the shop and provided photos. They promised to replace damage part... もっず芋る

5぀星のうち5の評䟡

Product delivered swiftly. Plug was damaged when arrived which was frustrating. These things can happen in transit therefore I look at how companies deal with these types of issues rather than the iss... もっず芋る

5぀星のうち1の評䟡

I placed an order and one of the items didn't turn up and no notification that this would be sent later, I contacted ECA via phone and email on several occasions, spoke to Sam and Jordan who said the... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

After previously using an electric pressure washer for some years I decided to buy a petrol washer. I decided on buying from ECA Cleaning as you could choose various options and they are very helpful... もっず芋る

䌁業情報

  1. 掗浄剀提䟛業者

圓該䌁業による蚘述

We are leaders in offering a wide range of cleaning equipment for the home and business. Being main dealers for many of the key manufacturers including Karcher, Kranzle, SkyVac and MAC International allows us to offer the right cleaning solution for your needs.

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3.4

たあたあ

TrustScore 5段階評䟡の3.5

96件のレビュヌ

5぀星
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この䌁業は顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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5぀星のうち5の評䟡

Product delivered swiftly

Product delivered swiftly. Plug was damaged when arrived which was frustrating. These things can happen in transit therefore I look at how companies deal with these types of issues rather than the issue itself. For this I’ll happily give ECA 5 stars - resolved quickly and efficiently with no fuss.

2022幎8月24日
5぀星のうち5の評䟡

Excellent service

Excellent service, and highly knowledgable of their products. Called a few times for advice and they were always happy to help. Had an issue with a product that was damaged in transit also and they couldn’t have been more helpful. All in all what a fantastic company with good variety of products. Will be using them again for my future needs.

2022幎8月15日
5぀星のうち1の評䟡

Awful Customer Service - Goods not received

I'm reading these reviews and wondering if they are made up. I placed an order for a Karcher sprinkler on the 12th July. Order was accepted and credit card payment taken. Nearly three weeks later I have not received the item. I have emailed three times and left two phone messages. I have had NO response. Today I have had to raise a credit card dispute. WIsh I had just paid a bit more and used Amazon!

2022幎7月28日
自発的なレビュヌ
ECA Cleaning Ltd ロゎ

ECA Cleaning Ltd からの回答

Hi Peter.

Sorry you feel as though the service has not been suitable, I can assure you this is not what we would expect to provide our customers and is not reflected by our other reviews. I have however looked into the information about your order and can see there was a delay. I will be investigating as to why you didn’t receive our back order emails, this would have made the experience better I am sure. I can also see that we received an email requesting a refund today due to the delay which we processed for you within 30 minutes for you, again an email has been sent to confirm this. All funds have been refunded to your original payment method.

We do apologise that you have had this experience.

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