European Consumer Claims レビュー 

806
•
TrustScore 5段階評価の4

3.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We did not ever think we would be free of our timeshare contract and the endless demands for maintenance payments. Thanks to Steven John we are at contract relinquishment having contacted ECC in Janu... もっと見る

企業が回答しました

5つ星のうち5の評価

We had very little response from Hilton trying for months to get hold of them and getting the run around so we phoned ECC and spoke to them to ask for their help. The first explanations were very deta... もっと見る

企業が回答しました

5つ星のうち5の評価

After contacting ecc because we were experiencing difficulty in trying to recind our Timeshare membership with Diamond resorts Alistair, Steven and Wendy worked hard to help us and we are now happy to... もっと見る

企業が回答しました

5つ星のうち1の評価

Paid almost 6 grand up front for a legal service for my static caravan. Was advised by someone who is uncontactable that this would take about 12 months. 10 months on, and the legal team hadn't even p... もっと見る

企業が回答しました

企業情報

  1. 法務局
  2. ・
  3. 消費者センター

当該企業による記述

European Consumer Claims (ECC) are the UK & Europe’s leading claims specialists. Although we are experts in all types of consumer claims, we have greatest experience in mis-sold timeshare and holiday park ownerships.


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3.8

ほぼ満足

TrustScore 5段階評価の4

806件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 66%に回答しています

通常48時間以内に回答

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3.8

すべてのレビュー

(806)

過去12か月のレビュー数: 117件

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5つ星のうち5の評価

Steven was very efficient in his…

Steven was very efficient in his approach which resulted in great results for myself and my family. Through his expert advice he has made our families life much more comfortable. Thank you very much.

2026年1月16日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you Rachel. Steven and Wendy both enjoyed working with you too

5つ星のうち5の評価

Surrender membership

They were not only understanding but provided efficient and responsive guidance for a speedy closure.

2026年1月10日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank youi for this Colin

5つ星のうち5の評価

Timeshare Free

I have been working with ECC for twelve months and eventually it looks like I could be free from Timeshare ownership within the next month.
I did have some reservations during the process but it now looks like Steven has managed to free myself and my wife of our Timeshare.
I paid a large amount of money upfront to start the process and then at the end of the process I had to pay another amount of money to obtain my foreclosure paper work.
I am now working with a Notary to approve the documents which hopefully will be the final transaction before I am Timeshare Free.

2026年1月15日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you so much for taking the time to review us

5つ星のうち5の評価

We would like to give a heart felt thanks

We would like to give a heart felt
Thank you to Steven and Wendy for
All the fantastic help in dealing with getting rid of our timeshare in the USA.
they have directed us through every step to the conclusion
Many thanks again
Jan and Andy robinson

2026年1月13日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Hi Janice. So pleased we could help.. You are very welcome

5つ星のうち5の評価

Finally rid of Club Riza

Finally rid of Club Riza, after years of attempts I now am no longer tied to them. Thanks to Steven and the team.

2026年1月8日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you Jamie. You are more than welcome

5つ星のうち5の評価

My experience with ECC has been positive in all areas.

My experience with ECC has been positive as from the beginning they have been exceptionally helpful. My main contact has been Steven who has shown tolerance to my constant questioning always giving me sound advice which has finally come to fruition. A monkey is off my back after a long time and I am eternally grateful to Steven and all concerned. I would not hesitate in suggesting to others trying to offload time shares to try ECC.

2026年1月9日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you for this lovely review K!

5つ星のうち5の評価

Very professional service!

This morning I received my termination letter from the ECC legal department. I would like to thank Wendy and Steven for their professional and helpful advice. They have kept me informed throughout the process after the closure of our timeshare hotel. Thank you!

2026年1月9日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Hi Liz. Thank you for your kind words

5つ星のうち5の評価

Exiting CLC

For 2 plus years, getting absolutely nowhere trying to withdraw and cancel my CLC timeshare, last resort seek online search and manage to approached European Consumer Claims (ECC) for help. Very grateful to ECC for making my last longing dream came through. Thank you to the full teams of ECC along the journey and to Wendy & Steven for my CLC documentation surrendering.

2025年9月30日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you Desmic. Your kind words have been passed onto Wendy and Steven.

5つ星のうち5の評価

After getting absolutely nowhere trying…

After getting absolutely nowhere trying to cancel our Las Vegas timeshare ourselves, we approached European Consumer Claims.

From the very beginning, Wendy did exactly what she said she would. Her professionalism, honesty, and regular updates quickly restored our confidence in the process. Communication was clear throughout, and we were supported every step of the way. Wendy was always positive, friendly, and reassuring, which made a stressful situation far easier to deal with.

Steven may come across as a little stern at times, but he clearly knows his stuff and gets the job done without any messing about. Overall, his expertise delivered exactly what we needed.

We are genuinely relieved and grateful for the outcome and would definitely recommend European Consumer Claims to anyone who finds themselves in the daunting position we were in.

2025年12月15日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

You were a pleasure to work with Ian. Thank you

5つ星のうち5の評価

Wendy and Steven

Wendy Steven were very helpful in explaining and guiding us through the final stages of our exit from Calypso Key.
Wendy especially was very patient this morning helping us sort out our payment to ECC. Our bank was playing up, but after 3 attempts we got it done.
Arthur & Pamela Finney.

2025年12月19日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you for this lovely review Pamela

5つ星のうち5の評価

A great Christmas present

It's fair to say we were extremely cautious about entering into this action having been scammed for a lot of money to do the same as ECC. However from the start Wendy has done everything she said she would and that has restored our confidence. We have had regular updates about the process. She was keen to ensure we had good news before Christmas and we have - although there was a hiccough which she pursued to a satisfactory outcome. I would definitely recommend this organisation to others who find themselves in the scary position we were in particularly with Wendy on the team.

2025年12月19日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Happy Christmas Gill

5つ星のうち5の評価

They get the job done

We were guided and supported every step of the way, to achieve our aim of getting out of our time share. Everyone in the company was so helpful in helping us achieve our goal.
Wendy was always so positive, friendly and lovely to talk to, helping me feel reassured every step of the way.
Steven well he can come across a little abrupt, but he knows his stuff and gets the job done, with no messing about. I can't fault him overall, he's done a great job, I would definitely use them again.

2025年12月18日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

You are most welcome Karen!

5つ星のうち5の評価

With our timeshare resort in Cyprus…

With our timeshare resort in Cyprus having gone in to apparent receivership and not knowing what to do I turned to ECC. From the initial contact with ECC I felt reassured that they would be able to get us out of our timeshare ownership commitment without the worry of potential liability, albeit the need to pay a substantial exit fee.

Throughout the whole process ECC kept regular contact, from my initial zoom meeting with Alistair, through to Richard, Steven and Wendy. The whole process took just three months, with a termination letter being received from EEC lawyers confirming our timeshare ownership contract had been successfully terminated, resulting in the extinction of any past, present or future liability.

2025年11月10日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you so much Tony!

5つ星のうち5の評価

A big thank you to ECC

A big thank you to ECC, specially to Raquel in Customer Services. She has been extremely helpful and easy to deal with. I would recommend her to everyone. Thanks again

2025年12月16日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Your kind words will be passed to Raquel. Thank you Rey

5つ星のうち2の評価

ECC - are they legitimate

ECC. Not heard from them In over a year ! I occasionally go on the website and am dealt with ai responses saying the same old thing - am truly thinking that we have been well and truly scammed. Not sure about other reviews on here but I am a real person. Like someone else says in November all will be sorted and payouts will be done ! Haven’t said what year though !! Still waiting for my claim payout and I don’t expect it anytime soon .. can’t believe I was so gullible when all I wanted was to get rid of Clc timeshare .

2025年12月16日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Hi "Customer". Can you tell us your name and who you are dealing with here at ECC? Otherwise its difficult for me to help...

Update: "Customer" you have not provided the names or details of anyone you have allegedly dealt with here at ECC. We are struggling to demonstrate internally that you are a client of ours. Can you provide your email? Or your phone number? If you don't want to publish those online, your first name, plus the names of anyone you have dealt with here at ECC will help me to identify you

5つ星のうち5の評価

Finally saying farewell to a nightmare …

Thank you ECC team for the hard work you put in for our case. The biggest surprise was when I got in touch with Wendy Foley and she mention I’d be contacted by Steven John. I sure was. It was like being shoulder to shoulder with Mary Poppins. Or being part of bed knobs and broomsticks. A spoonful of sugar and twist of the bed knobs job done. Thank you Wendy for getting us as far as Steven and thank you Steven for doing all the heavy lifting at the end. Both My husband and myself are truly grateful for helping us finally say goodbye to this episode in our life.

2025年12月11日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

What a lovely, creative and well written review! It certainly gave us a chuckle. Thank you very much for taking the time to do this

5つ星のうち5の評価

Mark Jobling from ECC has been my…

Mark Jobling from ECC has been my contact and has helped me with a particularly difficult holiday park management company called Wyre Country Park. I am really pleased to have found ECC and especially Mark. Thank you Mark and thank you ECC.

2025年12月10日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you Alison. Its a pleasure to help. Especially after how you have been treated. Have a lovely Christmas!

5つ星のうち5の評価

Mark was exceptionally helpful

Mark was exceptionally helpful. From start to finish Mark was there with full support. His knowledge stood out and he clearly was well versed in the process to ensure everything was smooth and efficient.

2025年12月3日
自発的なレビュー
European Consumer Claims ロゴ

European Consumer Claims からの回答

Thank you very much for this lovely review Mike. You are a pleasure to work with

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