Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress... ãã£ãšèŠã
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We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... ãã£ãšèŠã
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engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... ãã£ãšèŠã
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I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... ãã£ãšèŠã
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Ecovision ã«ã€ããŠ
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Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UKâs transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
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My system failed after updating forâŠ
My system failed after updating for weeks. Finally had several alerts from Ecovision for me to reset it, which I did, but still didn't work. After a text and phone calls from me it was switched back on.
2025幎10æ23æ¥
Ecovision ããã®åç
Thank you for sharing your experience. Iâm really sorry you had ongoing issues with your system after the update , I appreciate how frustrating it must have been to keep seeing alerts without the reset resolving the fault.
Iâm glad to hear you reached out and that we were able to get everything switched back on for you, though I understand it shouldnât have required multiple texts and calls. Your feedback is really helpful as it highlights where we can make our notifications and support clearer during system resets.
Techs arrived on time and explainedâŠ
Techs arrived on time and explained what was going on .sorted things out and we're very professional .
2025幎9æ4æ¥
Ecovision ããã®åç
Thank you so much for your review. Iâm really glad to hear our technicians arrived on time, explained everything clearly, and got everything sorted for you. Itâs great to know you found them professional throughout.
If you need anything else at all, weâre always here to help.
Apart from changing the appointmentâŠ
Apart from changing the appointment four times . And not informing me one one occasion.the service was ok
2025幎9æ30æ¥
Ecovision ããã®åç
Thank you for your review. Iâm really sorry for the inconvenience caused by the appointment changes, I completely appreciate how frustrating that must have been, especially when one wasnât communicated clearly.
Because our engineers are out on the road all day, plans sometimes need to shift due to illness, traffic, emergency callouts or unforeseen delays. We always aim to keep customers updated as soon as we know a change is needed, but Iâm sorry that didnât happen properly in your case.
Iâm glad to hear the service itself was OK once completed, and if youâd like us to review
Great service from your Engineer John Dewen
Great service from your Engineer John Dewen. Very helpful, friendly and thorough in everything he did for us with the checks of our installation. Many thanks and much appreciated John.
2025幎11æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Ecovision ããã®åç
Hi Chris, great to hear John provided a helpful and friendly service, thank you for your feedback, we will pass this on!
John Dewen
John Dewen
John was professional, helpful extremely knowledgeable and friendly
2025幎11æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Ecovision ããã®åç
Hi Jan, thank you for providing feedback for John!
Ecovision ããã®åç
Hi Stephen, that's great to hear, thanks for taking the time to write a review.
Arrived on time
Arrived on time, very friendly and took care of my property. Did a fantastic job too.
2025幎10æ21æ¥
Ecovision ããã®åç
Hi Robert, thank you for the feedback, we're glad the engineer provided a positive service!
Iâve been with this company for atâŠ
Iâve been with this company for at least 16 years now my system as never faulted it sits on the roof quite happily helping me to keep my electricity cost down.
Be even better if I could get a battery storage system fitted to upgrade the system ðjust saying ðð
2025幎11æ11æ¥
Ecovision ããã®åç
Hi Steven, thank you for the feedback! Unfortunately a battery system is not something we can support at this time, but we do appreciate the positive comments!
Poor customer service.
I have requested the panels be cleaned repeatedly for the last two years with no success. They have never been cleaned in 15 years.Customer response to any of my requests is poor with one reply being two years after I asked!!!.
Ecovision have needed to carry out electrical updates in my home for there benefit and I have accommodated them every time.
2025幎7æ29æ¥
Ecovision ããã®åç
Thank you for taking the time to share your feedback, and Iâm very sorry to hear of your frustration. We appreciate your patience while our teams have been working through the maintenance programme.
I can see your system was included in the recent nationwide electrical upgrade initiative, and Iâd like to personally review your account to make sure your cleaning request is properly scheduled. Our goal is always to maintain systems efficiently and ensure all customers receive the service they expect. I have asked a member of the team to reach out to you so that we can get these appointments booked in.
Deaf and blind company
The last email from Ecovision was the 12th August informing me that an engineer will visit to carry a survey on the 9th October. There was no communication prior to the visit and also after the visit. The engineer told me that a box needs changing and I mentioned the solar panels haven't been serviced and cleaned for more than ten years, he told that he was going to take a picture of the solar panels. If they have received the picture by now, they should have noticed the anti pigeon metallic round the panels which I paid for and I have been trying to claim it back. I am still waiting to hear from them.
2025幎10æ9æ¥
Ecovision ããã®åç
Hi Mr Rangasamy,
Iâm very sorry for the lack of communication before and after your October survey. Weâve reviewed your case and will be in touch directly to arrange a suitable afternoon appointment and clarify the next steps regarding the pigeon-proofing and service enquiry.
Please rest assured this is being picked up as a priority, and youâll receive a personal update shortly.
I wouldn't say it was great
I wouldn't say it was great, the work was not done for my benefit, but the operatives were pleasant and courteous and covered their work boots so as not to soil my carpets.
2025幎11æ10æ¥
Ecovision ããã®åç
Thank you for taking the time to share your feedback. Iâm sorry to hear the work didnât fully meet your expectations, but Iâm glad our engineers were courteous and took care to protect your home while carrying out the visit.
If youâd like us to review anything further, please email customers@ecovision.co.uk
with your property address in the subject line so we can take a closer look.
The work was done very quickly andâŠ
The work was done very quickly and efficiently, the man was very polite and helpful
2025幎11æ3æ¥
Ecovision ããã®åç
Thank you so much for your kind feedback! Iâm really pleased to hear the work was completed quickly and efficiently, and that our engineer was polite and helpful throughout. Iâll be sure to share your comments with the team theyâll really appreciate it.
The installation was a bit bodged
The installation was a bit bodged, a fabricated trunking part needs to be finished properly, I guess that down to me?
2025幎10æ20æ¥
Ecovision ããã®åç
Thank you for sharing your feedback. Iâm glad the installation has been completed, but Iâm sorry to hear part of the trunking doesnât look as it should. That certainly shouldnât be left for you to finish.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? Weâll review the installation details and arrange for someone to take a look to make sure everything is finished properly.
Took over care of solar panels and doneâŠ
Took over care of solar panels and done more in 12 months than I had in previous 12 years thank you
2025幎1æ16æ¥
Ecovision ããã®åç
Thank you so much for your lovely feedback! Weâre delighted to hear youâve noticed such a difference since Ecovision took over the care of your system. Iâll make sure your kind comments are shared with the team, it really means a lot.
Replacement of meter has messed up the whole system
Ecovision came out to replace my meter and now it is not communicating with the company and I have an error message on the equipment in my loft so Iâm not sure if the system is working at all. They canât come out until December to look at it all.
2025幎10æ30æ¥
Ecovision ããã®åç
Thank you for bringing this to our attention. Iâm really sorry to hear about the issue following your meter replacement and the delay in getting an engineer back out to you. I completely understand how concerning it must be not knowing whether your system is working correctly.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and check whether thereâs any remote support or earlier availability we can offe
It would be good if someone from there return a replâŠ
It would be good if someone from the company would get back InTouch with you,sent several emails but nobody bothered to get back to you.
2025幎10æ13æ¥
Ecovision ããã®åç
Thank you for taking the time to share your feedback, and Iâm really sorry that youâve had difficulty getting a response from us. Thatâs certainly not the experience we want our customers to have.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and make sure your enquiry is followed up as a priority.
Cannot fault
Cannot fault. Guy was friendly, professional and knowledgeable. Arrived early and worked away in the loft to upgrade panel.
2025幎9æ18æ¥
Ecovision ããã®åç
Thank you so much for your kind feedback! Iâm really pleased to hear our engineer arrived early and completed the upgrade efficiently. Itâs great to know you found them friendly, professional, and knowledgeable, Iâll be sure to share your comments with the team.
First rate
First rate , many missed booked calls from company, this engineer new employee arrived on time, ticked all the boxes and full information regarding working of new equipment, well pleasedâŠ.a fellow âBrummieâ like me of course!
2025幎11æ7æ¥
Ecovision ããã®åç
Thank you so much for your feedback, Iâm really pleased to hear our engineer arrived on time and provided such a thorough and positive service! Itâs great to know everything was clearly explained and that youâre happy with your new equipment and even better that you shared a bit of Brummie pride!
We appreciate your patience regarding the earlier missed appointments, and Iâm glad this visit restored your confidence in our service.
appalling service
claiming urgency then taking months to organise (this began in June/July with a request to replace/update the meter) incoherent phone calls, ringing off when waiting a few seconds for an agreed date to visit, inability to realise and appreciate that customers cannot wait at home all day/week waiting for an engineers visit
2025幎11æ6æ¥
Ecovision ããã®åç
Thank you for sharing your feedback. Iâm genuinely sorry for the delays and poor communication youâve experienced while waiting for your meter replacement, I completely understand how frustrating this must have been, especially after such a long wait.
Your comments have been shared with our operations team so we can address the way updates and appointment confirmations are handled. We truly appreciate your patience while the work was completed.
If youâd like us to review your case in more detail, please email customers@ecovision.co.uk
with your property address in the subject line, and weâll make sure itâs followed up appropriately.
on time
Shaun was a friendly service engineer, arrived on time & cleared up afterwards
2025幎10æ27æ¥
Ecovision ããã®åç
Hi Nigel, thank you for the feedback for Shaun, we shall pass your comments on!
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