Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress... ãã£ãšèŠã
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We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... ãã£ãšèŠã
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engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... ãã£ãšèŠã
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I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... ãã£ãšèŠã
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Ecovision ã«ã€ããŠ
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Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UKâs transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
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Tommy Barnes attended my property toâŠ
Tommy Barnes attended my property to upgrade to 4G. He communicated his arrival time and was prompt, friendly and polite. He completed the work in a timely fashion and left my property tidy. He also checked that no remedial works were required before leaving. Great service from Tommy! Thank you
2025幎12æ11æ¥
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Ecovision ããã®åç
Hi Gemma, Thank you for writing a lovely review for Tommy!
Awful company to deal with
One of the worst companies I've ever had to deal with. They seem totally shambolic. They make appointments and then don't bother to turn up, with no explanation at all. I took a day off work to be here for them.
Getting any kind of acknowledgement that that wasn't good was like pulling teeth.
They rearranged the appointment, then sent me another message telling me I need to contact them to arrange it again.
The appointment was finally fulfilled and the work done, then the very next day I get another message saying there's a fault that requires my 'immediate attention'.
Oddly enough, about a decade ago they were actually quite helpful, so I don't know what has gone wrong there.
Additional comment after message from Ecovision: So that's two automated alerts I had from Ecovision in the last month or so, both of which provided incorrect information and urged me to phone you as soon as possible to try to resolve. What is the point of that?
Incidentally, you may want to look into your email to me of 29 May 2025. We house shared with my mother in law who had the initial contract with you. Unfortunately she passed away..but even though I'd spoken to someone there and told them that, your email began 'Dear Mrs JS...(deceased)' etc..I have deleted her name and put initials instead. Really not acceptable.
2025幎10æ1æ¥
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Ecovision ããã®åç
Thank you for taking the time to leave this feedback. Iâm genuinely sorry for the inconvenience and frustration you experienced.
Taking time off work for an appointment that doesnât go ahead is not acceptable, and I apologise that you did not receive a clear explanation or timely communication at the time. While missed appointments are rare, you should always be informed promptly if one needs to be rearranged.
Iâm also very sorry for the distress caused by the incorrect salutation in our correspondence referring to your late mother-in-law. That should not have happened, and I understand why you found this unacceptable. Please accept our sincere apologies.
Regarding the automated alerts you received, we have recently implemented new technology to improve appointment reminders and system notifications. Unfortunately, in your case this resulted in incorrect automated messages being sent, which we recognise caused confusion rather than clarity. This is something we are actively reviewing and improving.
I can confirm that your system has been operating normally with no faults recorded since 8 December.
We do appreciate you highlighting these issues, and I have sent you a follow up email too.
^Cheri
Very friendly and professional
We have an engineer called John Dewen come to help us as our solar panels were not generating, he fixed the problem quickly and explained everything to me. He was also very good at accommodating keeping the doors closed as we have autistic children so it was helpful he was understanding with that.
2025幎12æ2æ¥
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Ecovision ããã®åç
Hi Kirsty, Thank you so much for the 5 star review, we shall pass this onto John!
Convenience, care and quilaty
The examination was at my house that was convenient, the caregiver was very friendly and helpful even with moving furniture back after examination.quality of frames very modern and not very expensive ever.
2024幎12æ19æ¥
Ecovision ããã®åç
Hi Karen, thank you for the feedback! I am not sure this is for Ecovision- we maintain your solar panels!
It was a sunny day :)
2025幎11æ11æ¥
Ecovision ããã®åç
Thank you for your feedback, who doesn't enjoy a sunny day! :)
not having been home at time of workâŠ
not having been home at time of work being done to upgrade the system i had to rely on my wife info as to what was what the men doing the job did well and in very wet weather but didn't have a metal backing plate to finish off completely. I tried to phone but could only leave a message and have had no reply unless I've missed it. Difficulty speaking with anyone re problems and am unsure if panels are currently working. Mr. M Fenwick
2025幎11æ4æ¥
Ecovision ããã®åç
Hi Mr Fenwick, thank you for providing your feedback, I can confirm your system is online and performing. I have updated your case to include your feedback, if you can email us at customers@ecovision.co.uk with any of your concerns they can be picked up by the team, alternatively our phone lines are open between 9AM- 5PM on 01453 796790.
Poor follow up from Eco vision. Solar panels switched off and no progress on the remedial work after 3 months. V
Update: three months after John's visit we are still waiting for the work to be carried out. Meanwhile, our solar panels have been switched off and we are therefore getting no benefit from them
Despite 6 phone calls we are still waiting.
John Dewen came to change our meter. It was after 3.00 pm and beginning to get dusk. John worked quickly and efficiently to replace the meter so that he could check the solar panels were working ok before the light faded. He took time to explain how the system works and looked in the loft to check the wiring. He found a problem and quickly sought advice and made the unit safe until further work can be carried out.
2025幎11æ20æ¥
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Ecovision ããã®åç
Hi Melanie, Thank you so much for taking the time to share this lovely feedback. Iâm really pleased to hear that John made such a positive impression during your meter replacement.
Itâs great to know he worked efficiently despite the fading daylight, and that he took the time to explain how everything works and carry out a full check of the system. Iâm also glad he was able to identify the wiring issue and make the unit safe while arranging the next steps, safety and clarity are always our top priorities.
We truly appreciate your review, and weâll be sure to pass your kind words on to John. If you need anything in the meantime, please feel free to get in touch.
The engineer John Dewen was extremelyâŠ
The engineer John Dewen was extremely efficient and helpful explaining what he had done and talked us through how everything worked
2025幎11æ13æ¥
Ecovision ããã®åç
Hi Sandra, thank you very much for your feedback, we are glad John was helpful. We shall pass your comments on!
Ecovision were very approachable.
Ecovision were very approachable and the work upgrading to 4G was carried out by the engineer quickly and professionally.
The occasions I have had to make contact with Ecovision to make enquiries have been responded to quickly and Stephanie has provided me with the answers I required and within a very quick time frame.
2025幎11æ19æ¥
Ecovision ããã®åç
Thank you so much for taking the time to share your feedback Aubrey. Weâre really pleased to hear that your 4G upgrade was completed quickly and professionally, and that the process felt smooth from start to finish.
Itâs wonderful to hear your enquiries have been handled promptly as well. Stephanie works hard to make sure customers get clear, timely updates, so your recognition will mean a lot to her.
If you need anything at all going forward, weâre always here to help.
They failed to respond to several phoneâŠ
They failed to respond to several phone calls and emails. When contact was finaly made and an appointment confirmed, they didnt arrive ron the agreed date.
When an engineer finally came, 6 weeks later, he completed the work satisfactorily
2025幎9æ30æ¥
Ecovision ããã®åç
Thank you for taking the time to share your experience, Mr Morris.
Iâm truly sorry for the delays, unanswered calls and emails, and the missed appointment you experienced over the summer. This fell far below the standard of service we aim to provide, and I completely understand your frustration given the timeline you described.
While Iâm pleased to hear that the engineer was finally able to visit and complete the work to your satisfaction, the journey to get there should have been far smoother, and you should never have been left chasing for updates.
Your feedback is important, and it has been shared internally so we can continue improving how we manage communication and bookings going forward. Thank you for taking the time to raise it with us.
If you need anything further or have any questions about your system, please feel free to contact us weâre here to help.
Excellent engineer
I had a 2nd visit today and was again extremely happy with the service provided by their engineer Tommy.
He checked the appointment was still suitable beforehand, messaged to say he was running 10 mins late due to traffic, worked very hard for several hours and was as friendly, professional and tidy as before.
The office communication has improved as well so if you are thinking of using Ecovision I would now recommend them. Especially if you are able to secure a visit from the same engineer I had.
2025幎11æ18æ¥
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Ecovision ããã®åç
Thank you so much for your lovely feedback. We're really pleased to hear your second visit went just as smoothly as the first, and itâs fantastic to know Tommy made such a positive impression again. He always aims to keep customers updated, work thoroughly, and leave everything tidy, so your comments mean a lot.
Itâs also great to hear that our office communication has improved weâve been working hard on this, and your experience reflects exactly what weâre aiming for.
If you ever need anything further, weâre here to help.
The guys were professional curious andâŠ
The guys were professional curious and did the job well
2025幎8æ15æ¥
Ecovision ããã®åç
Hi Adam, we appreciate the feedback thank you for taking the time to write it.
the skill shown by the operator was very good.
the skill shown by the operator was very good he new his job .
2025幎10æ18æ¥
Ecovision ããã®åç
Hi Mr Taylor, thank you for taking the time to provide some feedback!
Worst ever organisation
Worst ever organisation. No support provided whatsoever/ no telephone Number. Will only contact you when they struggle to read meter.
2025幎11æ1æ¥
Ecovision ããã®åç
Hi Emran, Iâm sorry to hear youâve felt there was no support available, thatâs not the experience we want for our customers.
For clarity, we do have full support channels in place. You can reach us at customers@ecovision.co.uk
or by phone on 01453 796790, and our team is always happy to help.
Iâve checked your account and can confirm that your system is currently up and running and fully functional. If thereâs anything you feel isnât working as expected, please let us know using the contact details above and weâll be happy to look into it for you.
engineer updated us his arrival time
engineer updated us his arrival time . arrived on time. warned us that the electricity was going off so we could save and shut down our computer. Took slightly lionger than anticipated but overall a good job done
2025幎11æ8æ¥
Ecovision ããã®åç
Hi Janet, Thank you for taking the time to leave a review. Iâm really pleased to hear that the engineer kept you updated with his arrival time, arrived as planned, and made sure you had the chance to save your work before the electricity was switched off.
Although the visit took a little longer than expected, Iâm glad everything was completed and that you were happy with the overall job.
If you need anything further, weâre always here to help.
Ecovision ããã®åç
Thank you for your review. Iâm glad to hear the engineer arrived promptly ,even a little earlier than expected and that this worked well for you.
If you need anything else, weâre always here to help.
Ecovision ããã®åç
Iâm really sorry to hear that you feel youâve had a bad experience with us. Iâve checked your account and can see that your system is currently up and running, but if thereâs anything specific youâd like us to look into, please feel free to contact us at customers@ecovision.co.uk
and weâll be happy to help.
Great engineers, terrible company
The guy who came to do the visit was fantastic. Give him a pay rise.
The general experience of Ecovision though is very poor. Non existent comms. Clearly just a number in a big system rather than a client.
Solar panels need cleaning. This was acknowledged by the person who visited but he also said its very unlikely it will get done...
If i wasn't forced to stay with you, I would leave
2025幎10æ24æ¥
Ecovision ããã®åç
Hi Kevin, Thank you for your review, and Iâm really pleased to hear that the engineer provided a great service during your visit.
Iâm sorry to hear that the wider experience felt disappointing. We aim to keep customers updated throughout their journey, and Iâm sorry if this didnât come across as clearly as it should have.
Regarding the panel clean, youâre very welcome to email us at customers@ecovision.co.uk
with your reference number so we can review this and discuss the options available.
Thank you again for taking the time to share your feedback.
Ecovision ããã®åç
Thank you for the feedback Alison, we appreciate it!
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