Ecovision レビュー 

Ecovision からの回答

2025年12月29日

Thank you for the 4 star review, with respects to the pigeon mesh and panel clean, these cases are created by our back office team and go through an approval process which can take up to 12 weeks, I have raised the request with the team and we will be in touch to book this in in due course.

Ecovision からの回答

2025年12月29日

Thanks for the 5 stars for Gareth Mr Smith!

Ecovision からの回答

2025年12月29日

Hi Hannah, thank you for your 5 star review, much appreciated!

Ecovision からの回答

2025年12月18日

Hi Oliver. thank you for taking the time to share your experience. I’m really sorry for the worry and frustration this situation has caused, particularly where safety concerns have been raised.

To clarify our role, Ecovision acts as the maintenance provider on behalf of the system owner. We do not own the solar panels or the system itself, but we are responsible for attending reported issues and arranging remedial works where required, in line with the system owner’s instructions.

Following the engineer’s visit, the system was assessed and, while faults were identified, it was confirmed that it was not at a threshold requiring immediate shutdown. However, recommendations were made for remedial work.

In terms of next steps:

Pigeon mesh installation and panel cleaning are arranged through specialist contractors and currently have a lead time of approximately 8–12 weeks.

The recommended remedial works are being progressed through the appropriate channels with the system owner.

I have asked a member of our customer service team to contact you today to talk through the findings, current status, and next steps in more detail.

Ecovision からの回答

2025年12月18日

Thanks for the kind words and for calling out Stephanie’s support
I’ll make sure this feedback is shared with her and her manager.

I’m sorry, though, that it took four separate contacts to get the fault and upgrade access arranged. That’s not the experience we want you to have, and we understand how frustrating it is to have to chase something that should be progressed promptly.

We appreciate you giving us the opportunity to put this right.

Ecovision からの回答

2025年12月17日

Thank you for taking the time to leave this feedback.

I’m very sorry for the repeated appointment cancellations you experienced. On the first occasion, the appointment had to be cancelled due to the engineer being unexpectedly unavailable through illness. On the second occasion, the assigned engineer was no longer with the company, which regrettably resulted in further disruption. While these circumstances explain the changes, I fully appreciate how frustrating this was for you, and I apologise for the inconvenience caused.

I’m pleased to hear that when the appointment did go ahead, the attending engineer was polite, professional, and carried out the work as expected. We will ensure this feedback is passed on.

Regarding the pigeon mesh and panel cleaning, this has now been raised internally, and I have asked a member of our team to contact you directly by Monday 22 December to arrange both the pigeon mesh installation and the panel clean.

Thank you again for bringing these matters to our attention. We appreciate your patience and the opportunity to put this right.

Ecovision からの回答

2025年12月17日

Hi Pauline, thank you for taking the time to write a review, we're glad the engineer was helpful!

Ecovision からの回答

2025年12月17日

Thank you for your feedback.

I’m very sorry that two scheduled appointments did not go ahead and that you were left waiting in on both occasions. I appreciate how frustrating this would have been, and this is not the standard of service we aim to provide.

I’m pleased to hear that the engineer did attend on the third appointment and was able to complete the work. Your comments will be shared with the relevant teams as part of our ongoing review of appointment scheduling and communication.

Thank you for taking the time to highlight this, and for your patience while the issue was resolved.

Ecovision からの回答

2025年12月17日

Hi Janice, thank you for taking the time to provide a review, it's appreciated!

Ecovision からの回答

2025年12月16日

Thank you for your feedback.

We’re pleased to hear the engineer was quick, pleasant and provided a positive experience. We appreciate you taking the time to leave a review.

Ecovision からの回答

2025年12月16日

Thank you for your feedback.

We’re really pleased to hear the engineer went above and beyond to get the job done properly. We appreciate you taking the time to share your experience.

Ecovision からの回答

2025年12月16日

Thank you for your feedback.

We’re pleased to hear communication was clear throughout and that the engineer explained the work, arrived as expected, and completed everything efficiently. We appreciate you taking the time to leave a review.

Ecovision からの回答

2025年12月16日

Thank you for taking the time to leave your feedback.

We’re pleased to hear the engineer who attended provided an excellent service, and we’ll be sure to pass your comments on.

We understand your disappointment regarding the lack of information on system savings. For the solar PV systems we manage, usage of the generated electricity within the home is not monitored, so we’re unable to calculate or report on how much energy has been used by the household or the financial savings achieved. The data available to us records total electricity generated by the system only, which we can provide, but this should not be interpreted as a measure of homeowner savings.

We appreciate that this may not meet expectations, particularly for older installations where monitoring capabilities were limited at the time. Thank you for sharing your experience and for highlighting an area where clearer communication is important.

I have emailed you are Solar Welcome Pack which contains some helpful information.

Ecovision からの回答

2025年12月16日

Thank you for your lovely review.

We’re delighted to hear that Chris provided such a positive experience, clear explanations, prompt arrival, tidy work and a polite, professional approach are exactly what we aim for. We’ll be sure to pass your kind feedback on to him.

Thanks again for taking the time to share your experience.

Ecovision からの回答

2025年12月16日

Thank you for the 5-star review.

We really appreciate your continued support and are pleased to hear you received excellent service again. Thanks for taking the time to share your feedback.

Ecovision からの回答

2025年12月16日

Thank you for your review.

We’re pleased to hear the engineer was professional and efficient, and that the work was explained clearly and completed smoothly. We’ll be sure to pass your feedback on to the team.

Thanks again for taking the time to share your experience.

Ecovision からの回答

2025年12月16日

Tank you for taking the time to share your feedback.

We’re sorry to hear there were some hiccups getting the appointment completed and appreciate your patience while this was resolved. We’re really pleased, however, to hear that John provided such a positive experience once on site.

It’s great to know he was punctual, professional and took the time to explain the system clearly, we’ll be sure to pass your kind comments on to him. Feedback like this really does matter.

Thank you again for your understanding and for highlighting both sides of the experience.

Ecovision からの回答

2025年12月16日

We’re very sorry to read this and sincerely apologise for the distress this letter caused. Receiving correspondence addressed to someone who has passed away is understandably upsetting, and we recognise how difficult that must have been.

Our communications are issued based on the contact information held on our system at the time. We appreciate how distressing it is when records are not up to date, regardless of the circumstances, and we are sorry for the upset this has caused.

If you are willing, please contact our customer service team using the details on the letter or via our website, quoting the address, so we can review the records and ensure no further correspondence is sent. We will handle this sensitively.

Please accept our sincere condolences for your loss.

Ecovision からの回答

2025年12月16日

Hi Joanne, Thank you for your review, we shall pass this feedback on to John!

Ecovision からの回答

2025年12月15日

Hi Richard, thank you for the feedback, We shall pass this onto John!