Good service, prompt and clear when item despatched and could be expected. Cashmere scarf lovely and will be well received as a gift. Item arrived in largish box duly labelled with company name so wou... もっと見る
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Experience 1st te very good easy to order and pleased with the packaging a d time set of delivery .will make a wonderful Christmas gift for friend. Thank You.
I bought the cashmere scarf as part of my son's 50th birthday present. He was thrilled with it and very much appreciated the quality of the product and the beautiful packaging. It absolutely "nailed... もっと見る
The product (cashmere scarf) is gorgeous, it’s a gift for my sister in law and she loves the colour. Packaging is luxurious as befitting for the item. The customer service was excellent as I had an is... もっと見る
企業情報
当該企業による記述
Edinburgh Cashmere is a fashion brand, designing and producing Pure Lambswool and Pure Cashmere Scarves, Stoles and Mini Capes. This is the authentic and original Edinburgh Cashmere Brand in the UK.
連絡先
21 Young Street, EH2 4HU, Edinburgh, 英国
- 0131 370 8705
- contact@edinburghcashmere.co.uk
- edinburghcashmere.co.uk
4.3
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 42％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful products at fabulous prices…
Beautiful products at fabulous prices easy to order and prompt service and delivery also brilliantly wrapped absolutely delighted
2025年12月4日
Edinburghcashmere からの回答
Thank you so much for your kind review! Your feedback means everything to us. We’re dedicated to providing top-notch service and beautiful products. We appreciate your support!
Gift
Considering this busy time of the Year, delivery was within my expectations.
Bought the scarf, as a gift for my colleague, she will be turning 75 this Christmas..
2025年12月4日
Edinburghcashmere からの回答
We are truly grateful for your kind words! Your positive feedback inspires us to keep doing our best at Edinburgh Cashmere. Thank you for taking the time to share your experience!
Edinburghcashmere からの回答
Thank you for your wonderful review! Your kind words mean the world to us. We strive to offer the best products and service at Edinburgh Cashmere. We appreciate your support!
Produces well made products
Produces well made products, good quality, ensures efficient delivery with good follow up customer support.
2025年12月4日
Edinburghcashmere からの回答
We truly appreciate your five-star feedback! Your kind words motivate us to continue delivering exceptional service. Thank you for choosing Edinburgh Cashmere!
Hit and miss!
When I initially used Edinburgh cashmere it all went well and I was very happy with the service. Naturally when Christmas was on the way I thought I'd use them again. I ordered 3 scarves to go as presents for my sons nursery teachers. However only one scarf arrived. When I contacted customer service and I made it very clear that we are going on holiday and if the scarves won't make it in time we'd rather wait and give the presents late. The person on the phone assured me that they will arrive on time as they will send them with guaranteed next day delivery and that they will add the premium packaging as an apology (something that I was entitled to anyway according to their website) unfortunately they didn't arrive on time but arrived a day after we have left the country. We were on holiday for 3 weeks and when we returned there was no trace of the package. I tried contacting them over the phone, over email even whatsapp but I never received a reply.
2024年12月13日
Edinburghcashmere からの回答
Accept our sincere apology, according to the records you have placed the order on 13 December 2024 on Friday at 2:59pm , by this time all the delivery already been sent we have sent your order number 6243 on 15 December 2024, as you selected the standard delivery (1-3business days). We can also share the details with you over the email regarding your order . The order was sent on time from our end and according to the Royal Mail tracking number it was delivered, it was not sent back to us.For any reason if you still have not received your order we can send the order again. Please let us know if this we can do anything else for you.
Edinburghcashmere からの回答
Thank you for your amazing review! Your kind words mean a lot to our team. We’re committed to providing the best service and products. We appreciate your support!
I received the wrong item from this…
I received the wrong item from this company. After emailing them to notify them they said they were happy to give me a refund and would send me over a postal QR code should I need one. I asked whether they could exchange it instead for the cardigan I originally ordered, as it’s a Christmas gift for my brother, and they told me it was out of stock, however, upon checking their website, it is saying it’s still in stock. I queried this and received no response. After waiting 24 hours for a response (the maximum response time that they cite in their automatic response email), I sent them another email asking for the postal code to return the item and again have received no response, only a request to leave a Trustpilot review.
It is a shame as the jumper itself is lovely and there is clearly a lot of thought put into their packaging, but they seem to be experiencing issues with customer service and their stock.
2025年12月3日
Edinburghcashmere からの回答
Hi Hope Allen , please accept our sincere apologies the item which you selected while you placed the order was already purchased by someone else, we apologise for this inconvenience , we have processed your refund, also the email was sent to you with the update on refund. Your feedback is really appreciated and we will improve our customer services.
Best regards
Edinburgh Cashmere
Fantastic quality
Fantastic quality item, very reasonably priced and prompt delivery, will look to purchase from Edinburghcashmere again in the future, highly recommended.
2025年12月3日
Edinburghcashmere からの回答
We are grateful for your kind feedback! Your words inspire us to keep improving at Edinburgh Cashmere. Thank you for taking the time to share your experience with us!
Edinburghcashmere からの回答
Thank you so much for your kind words! Your feedback means a great deal to us. At Edinburgh Cashmere, we strive to provide the best products and service. We appreciate your support!
Edinburghcashmere からの回答
We truly value your five-star review! Your kind words motivate our team to continue delivering exceptional service. Thank you for being a part of the Edinburgh Cashmere family!
Edinburghcashmere からの回答
Thank you for your fantastic feedback! Your kind words inspire us to keep providing the best service and products. We appreciate you taking the time to share your experience!
Edinburghcashmere からの回答
We sincerely appreciate your wonderful review! Your feedback means a lot to us. We’re committed to offering the best quality and service at Edinburgh Cashmere. Thank you!
Not have parcel
Not have parcel, bay jumper…. Pay money, not have jumper, not good service, not refund money
2025年11月22日
Edinburghcashmere からの回答
Hi dear , please accept our sincere apologies for the inconvenience you faced we have sent you 2 parcels and both of them were delivered, we have also send you the email with the tracking number and proof of delivery. We didn’t really understood what was the exact issue here, we would be really grateful if you could send us the details of what issue you have faced.
Fabulous cashmere scarf
Fabulous cashmere scarf. So good I ordered another one. The delivery was quick, parcel arrived within a couple of days. Beautiful packaging. A bonus if you are ordering as a gift. Very happy with my purchase and the surprise gift inside the box.
Can highly recommend.
2025年11月20日
Edinburghcashmere からの回答
Thank you for the glowing review! Your kind words truly mean a lot to our team. We strive to provide excellent service and beautiful products. We appreciate your support!
Edinburghcashmere からの回答
We are truly grateful for your feedback! Your kind words motivate us to keep delivering our best at Edinburgh Cashmere. Thank you for taking the time to share!
Edinburghcashmere からの回答
Thank you for your wonderful review! Your feedback means everything to us. We are dedicated to providing top-notch service and quality products. We appreciate your support!
Beautiful product.
Rapid delivery and the scarf is amazing. Was a anniversary present for my partner, she absolutely loves it's colours and feel.
2025年11月19日
Edinburghcashmere からの回答
Thank you so much for your kind review! Your words inspire us to keep improving our service and product offerings. We appreciate you taking the time to share your experience!
Edinburghcashmere からの回答
We truly appreciate your five-star feedback! Your kind words mean a lot to our team. At Edinburgh Cashmere, we are committed to providing the best in service and quality. Thank you for your support!
Looks lovely ready for Christmas xx
2025年11月19日
Edinburghcashmere からの回答
Thank you so much for your five-star review! We truly appreciate you taking the time to share your experience with us. We're delighted to hear you enjoyed our lovely gift box for Christmas and that you were pleased with the fast delivery.
At Edinburgh Cashmere, we strive to provide the best for our customers, and your amazing feedback means the world to our entire team. Thank you for your support!
Excellent quality beautifully presented…
Excellent quality beautifully presented will definitely be buying from this company again
2025年11月17日
Edinburghcashmere からの回答
Thank you so much for your five-star review! We truly appreciate you taking the time to share your experience with us. We're thrilled to hear that you enjoyed our signature gift box for Christmas and that our fast delivery met your expectations.
At Edinburgh Cashmere, we strive to provide a great experience for all our customers, and your feedback inspires us to keep delivering our best. Thank you for being a valued part of the Scottish Heritage brand!
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