Electrical World レビュー 

Electrical World からの回答

2025年11月8日

Hello Avril,

Thank you so much for your 5-star review! 🌟 We’re delighted to hear you’re happy with your purchase and that it arrived quickly. It’s great to know your cats are enjoying the cardboard box too—always a bonus! We really appreciate your kind words and look forward to serving you again soon.
Thank you for choosing Electrical World
Best wishes
Hannah

Electrical World からの回答

2025年11月8日

Hello Alan,

Thank you so much for your 5-star review! 🌟 We’re thrilled to hear you found our website easy to navigate, our payment process secure, and your order delivered quickly and well-packaged. Your recommendation means a lot to us, and we’re delighted you had a very positive online experience. We look forward to serving you again soon!
Thank you for choosing Electrical World
Best wishes
Hannah

Electrical World からの回答

2025年11月8日

Hello Aleksandar,

Thank you so much for your fantastic 5-star review! 🌟 We’re delighted to hear that your order arrived quickly and that our customer service made communicating easy and pleasant. It’s wonderful to know you’re happy with the quality of the items and your overall experience. We really appreciate your kind words and it’s been a pleasure serving you. We look forward to helping you again soon!
Best wishes
Hannah

Electrical World からの回答

2025年11月8日

Hello John,

Thank you so much for the fantastic 5-star review! 🌟 We’re thrilled to hear that you found our online service fast, efficient, and easy to use, and that your order was dispatched quickly. It’s always great to know our customers are happy with both our products and service. We really appreciate your kind words and can’t wait to welcome you back to Electrical World for your future orders!
Best wishes
Hannah

Electrical World からの回答

2025年11月8日

Hello
Thank you so much for your 5-star review! 🌟 We’re delighted to hear you found the dog treats you were looking for and that your order arrived quickly and well-packaged. Your recommendation means a lot to us, and we’re thrilled to have made you a happy customer. We look forward to serving you again soon! Thank you for choosing Electrical World.
Best wishes
Hannah

Electrical World からの回答

2025年10月31日

Hello Faith,

Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience and frustration caused by this order.
To clarify the situation:
Your order was dispatched on 22nd September, with full tracking details provided.
Unfortunately, the courier experienced unexpected delays in transit, which were beyond our control.
When you requested a refund, we advised that it could only be processed once the goods were returned to us.
We also advised not to refuse delivery, as accepting the parcel and then returning it would have allowed the refund to be processed more quickly.
The delivery was refused on 2nd October, meaning the parcel was automatically routed back through the courier network. Refused deliveries can take several weeks to return, which contributed to the delay.
The parcel has now been returned, and your refund has been processed. Please note that delivery charges have been excluded, as the goods were dispatched and subsequently refused at delivery.
We fully understand your disappointment and sincerely apologise that your experience did not meet expectations. Please rest assured that your refund has now been completed.

Best wishes
Hannah

Electrical World からの回答

2025年10月31日

Hello Anna

Thank you for taking the time to leave this anonymous review. We take all customer feedback seriously; however, it is difficult to investigate or resolve concerns raised in anonymous reviews. We have reached out to you to request further details regarding your experience, but unfortunately, we have not received any response.

We would welcome the opportunity to resolve any genuine issues and encourage you to contact us directly so we can assist. Until then, it is challenging for us to address the points raised in your review.

Best wishes
Hannah

Electrical World からの回答

2025年10月25日

Hello Jeanie,

Thank you for taking the time to leave your review. We would like to clarify the facts regarding your order. Your order for one bag of turf was placed on Sunday afternoon with standard delivery and was dispatched on Monday as scheduled.

You first contacted us on Wednesday evening, opening four separate lines of communication before allowing us a reasonable opportunity to respond. Our team provided a tracking update at 12:47 PM on Friday, and additional messages from you were received at 12:51 PM, 12:57 PM, and 1:43 PM. Shortly after, a PayPal dispute was opened and two negative reviews were posted.

We also attempted to contact you directly to resolve the matter, firstly to apologise and to provide guidance on processes and timescales. Our team’s intention has always been to assist, not to frustrate, and we regret that your experience did not reflect that.

We remain committed to timely deliveries and clear communication and encourage customers to allow a fair opportunity to assist before escalating issues.

Kind regards
Hannah

Electrical World からの回答

2025年10月24日

Hello Carl,

Thank you so much for your 5-star review! 🌟 We’re delighted to hear that you found our ordering process easy and our delivery prompt. It’s great to know that you’re happy with our competitive prices across all products. Your kind feedback means a lot to us and encourages our team to keep providing excellent service. We look forward to helping you with your future purchases!
Thank you for choosing Electrical World
Best wishes
Hannah

Electrical World からの回答

2025年10月24日

Hello Ian,

Thank you so much for your fantastic 5-star review! 🌟 We’re thrilled to hear that you were happy with our service, competitive prices, and fast delivery. We always strive to provide a seamless shopping experience and it’s wonderful to know that our efforts made a positive impression. Your feedback truly means a lot to our team, and it motivates us to continue going the extra mile for every customer. We look forward to serving you again in the future and providing the same great experience every time!
Thank you for choosing Electrical World
Best Wishes
Hannah

Electrical World からの回答

2025年10月24日

Hello
Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely delighted to hear your kind words and thrilled that we could source the item you were looking for. Our team always strives to go the extra mile for our customers, so it’s fantastic to know this was reflected in your experience. We truly appreciate your trust and support!
Thank you for choosing Electrical World
Best wishes
Hannah

Electrical World からの回答

2025年10月24日

Hello
Thank you for taking the time to share this wonderful 5 star review. We are over the moon to hear about your very good experience with ourselves and we appreciate your recommendation.
We look forward to serving you again in the near future.
Thank you for choosing Electrical World
Best wishes
Hannah

Electrical World からの回答

2025年10月17日

Hello Kevin,

Thank you so much for your 5-star review! We’re thrilled to hear that you found great value in your purchase and are happy with the quality of the products you received. It’s wonderful to know that your order arrived quickly and that you would recommend Electrical World to others. Your support really means a lot to us, and we’re delighted to hear you’ll be shopping with us again. We look forward to helping you with any future purchases and continuing to provide the service and quality you expect.

Best wishes,
Hannah

Electrical World からの回答

2025年10月31日 に更新

Hello Elizabeth,

We are writing regarding a recent transaction with Electrical World. Our records show that you have received a full refund under Section 75 of the Consumer Credit Act, yet the goods have also been delivered to you.

We have previously contacted you directly, but you have ignored our requests. Receiving a refund while retaining the goods is not permitted and may constitute civil fraud and unjust enrichment.

We therefore formally request that you either:
1) Return the goods to us immediately, or
2) Repay the refund directly.

Please confirm your chosen option within 7 days from the date of this message.

If you fail to respond or resolve this matter within this timeframe, we reserve the right to:
*Initiate legal proceedings through the small claims court to recover the funds or goods, and
*Report any evidence of fraudulent activity to the relevant authorities.

We strongly urge you to treat this matter seriously and respond promptly to avoid further escalation.

Kind regards
Hannah

Electrical World からの回答

2025年10月17日

Hello Liam,

Thank you so much for your 5-star review! We’re glad to hear you were happy with our service and communication, even with the slight delay due to stock issues. Your appreciation means a lot to our team, and we’re delighted we could make the process as smooth as possible. We look forward to helping you again in the future!

Best wishes,
Hannah

Electrical World からの回答

2025年10月17日

Hello Farrell

Thank you for taking the time to leave your feedback. We sincerely apologise for the confusion regarding the 32-Amp extension cable. Safety is our top priority, and we understand your concerns regarding the cable rating.
Our team offered a refund once the item was returned in order to ensure you were not left out of pocket. We regret that this process caused frustration and appreciate your patience while we worked to resolve the matter. Your feedback helps us improve both our product information and communication for future customers.

Best wishes,
Hannah

Electrical World からの回答

2025年10月17日

Hello D Brown,

Thank you for taking the time to leave your anonymous feedback. We’re sorry to hear about your frustration regarding the delays. Despite us requesting information, you haven’t provided the details needed to locate your order and assist further. If you could provide your order number or confirmation email, our customer service team would be happy to investigate and work with you to resolve any outstanding issues. We truly value your business and hope to make things right.

Best wishes,
Hannah

Electrical World からの回答

2025年10月17日

Hello Emma,

Thank you for your review and for sharing your feedback! We’re glad to hear that you’re happy with the product. We’re sorry that the delivery took longer than expected and appreciate your patience. We’ll continue working to make our service as quick and smooth as possible, and we hope to earn that 5th star from you on your next order!

Best wishes,
Hannah

Electrical World からの回答

2025年10月17日

Hello Colin,
Thank you so much for your 5-star review! We’re thrilled to hear that you found our prices competitive and your order arrived quickly. It’s great to know you had a smooth experience with us – your feedback really motivates our team. We look forward to helping you with any future purchases!

Best wishes,
Hannah

Electrical World からの回答

2025年10月17日

Hello Derek

Thank you for taking the time to leave your feedback. We’re very sorry to hear about the issues you experienced with your order, including the delays, incorrect items, and any confusion in communication.
Our team strives to resolve these situations as quickly and smoothly as possible, and we regret that in this instance your experience did not meet the standard we aim for. If there are any outstanding issues, we encourage you to contact our customer service team so we can ensure everything is fully resolved and your refund has been processed.

Best wishes,
Hannah