レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I purchased a backup battery for my husband's Defiant electric bike for Christmas. The battery was faulty and would not hold a charge. The company was contacted several times both by phone and by te... もっず芋る

5぀星のうち5の評䟡

In the past I had trouble finding the right battery replacement for my e-bike Prior websites never provided the right specs Or voltage output. ElectricByke’s website made the process transpa... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

ordered the aostirmotor s07g, and it is a beautiful bike, would be even better if the battery was white like the frame. only issue i had was that the bell broke off the handle bar but it dont matter a... もっず芋る

5぀星のうち3の評䟡

The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all pac... もっず芋る

䌁業が回答したした

䌁業情報

  1. 自転車屋
  2. モビィティ装眮提䟛業者
  3. アりトドア スポヌツ甚品店
  4. スポヌツ甚品店

圓該䌁業による蚘述

At ElectricByke.com we strive to provide the best e-bikes and recreational mobility products at the best prices for commuters and adventurers of all ages, from teens to seniors.


連絡先

3.4

たあたあ

TrustScore 5段階評䟡の3.5

87件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Packaging was poorly established for


Packaging was poorly established for the 3000 mile transfer from your location in Florida to Central Oregon. The battery was sliding around in the box with only paper on top. I’m hoping none of the cells have been damaged from bouncing around. I would recommend using foam spray bags, for a safe fit with no sliding and better protection.

2023幎6月5日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Great suggestion, Renee! Thanks. We'll pass this along to JupiterBike!

5぀星のうち2の評䟡

Fender kit

Came with no directions and the hardware was scattered throughout the box. Need directions and better packaging

2023幎6月5日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Hi Patrick -Thanks for letting us know about the lack of directions and poor packaging. We notified the supplier of this issue and they have provided a link to a video set of instructions. They are also looking into the packaging issue. We have sent the link to you via email and text message. Please note that these instructions also appear on our website page (where you ordered this item).
- Customer Support Team

5぀星のうち1の評䟡

The “Universal charger” that was sent


The “Universal charger” that was sent only charged my defiant once and i had my bike die on me and whenever i plug it in it reads as fully charged

2023幎5月16日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Hi Antwann - Sorry to hear that you are having issues with charging your battery. Most often, the issue is not with the charger (which is supplied by JupiterBike and is definitely compatible with your Defiant) but with the battery. We have phoned you and left a message to give us a call so that we can get to the bottom of your issue. (See the note below regarding "re-awakening" a sleepy Lithium Ion battery)
Customer Support Team

Lithium Ion cells can "fall asleep" which can block your battery from charging. You can wake the cells up by following these steps:

1) Place the battery in your freezer for 24 hours. It's okay if you're a bit over.
2) Let the battery thaw 6-8 hours. Please try to stay in this range, the timing on this step is important.
3) Charge the battery as you normally would until the light on the charger turns green. Please note that this can take up to 24 hours. Please unplug if the charger is still red after 24 hours.
4) You're good to go!

You can also contact Jupiter Bike Tech Support at 813-609-2453 opt. 4 if you have questions or problems with this procedure.

5぀星のうち1の評䟡

Poor customer service

Get back to me , this is the wrong part and I have been trying to return it for several weeks. No one ever gets back to me

2023幎3月1日
自発的なレビュヌ
Electricbyke.com ロゎ

Electricbyke.com からの回答

Hi Robert - The supplier of the battery that you incorrectly ordered has provided a return label to send it back to them.
Regards, Customer Support Team

5぀星のうち5の評䟡

THE BEST OF THE BEST!

The company is AWESOME! They processed my order quickly & my bike was CAREFULLY packed with extremely easy to read instructions. AND IT WAS FLAWLESS. It's very rare that I offer my opinion but in this case, no words could describe how pleased that I am with the quality of the bike & service that I was given. As a matter of fact, I believe that the bike easily out performed my expectations. And in the near future when I purchase ANYTHING electric it is the Company that I will turn to & I HIGHLY RECOMMEND TO ALL!

2023幎1月31日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Danny - thank you for your glowing review. You literally lit up our day!

5぀星のうち5の評䟡

Order was shipped right away

Order was shipped right away. Always there to answer any questions you may have. 100% recommend using them.

2022幎12月21日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Steven - Thanks for your review. Hope the bike brings years of enjoyment!
Best regards,
Bill

5぀星のうち3の評䟡

I ordered a rack for the back of my


I ordered a rack for the back of my bike, but it never came. I order again and I was sent one that does not fit. I can't seem to order one for my style of bike. My Bike is a Jupiter Bike Defiant. If I ever get the correct one, I want to order one for my second matching bike.

2022幎10月5日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Hi Jim - Checking our records, you pre-ordered one JupiterBike Defiant rack (and then added a second rack to your order) in July. These are currently on backorder and, according to JupiterBike, should ship later this month. More recently, you also ordered a JupiterBike Discovery X5 rack. This rack is made for the Discovery X5 only and does not fit the Defiant. If you wish to return this rack while waiting for the correct ones to arrive, please let us know.

5぀星のうち1の評䟡

Poorly made bike

The bike came with damage headlights. Rack assembly is hard to fit to frame. Center shaft has a strip bolt and so now i will have to try to fix the bike first. Dont buy from this company with poor quality made bikes.

2022幎10月19日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Hi Huong - sorry to hear about your troubles with your Aostirmotor e-bike. Aostirmotor has been quick to react to occasional isssues with their bikes and has been working with you to fix your current issues. Please let us know if they are successful in making things right.
Best regards,
Customer Support Team

5぀星のうち5の評䟡

Very friendly staff supportive good


Very friendly staff supportive good communication will go out of there way to make a customer happy, will continue to purchase there products

2022幎8月30日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Hi Lebanon - Many thanks for the great review. We hope to continue to earn your business!
- Bill

5぀星のうち5の評䟡

Ecotric Hammer bike

I purchased the hammer bike in July of 2022.
Great bike and some accessories for it. I broke the controller brackets trying to move it on my handlebars and I couldn't find any more in the accessories to replace. Be careful once you install it on the handlebars don't try and move it like I did.

2022幎7月22日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Glad you like your e-bike! Sorry to hear about the bracket issue. Send us a picture of the issue and let's see if we can replace it.
Best regards,
Bill

5぀星のうち5の評䟡

Elegance

I love my ebIke. I chose a 22” for my height of 5’ 1” and I’m a senior.
I wanted to be able to control it instead of it controlling me.
I’m very happy with my purchase. I ordered a rear view mirror to see behind me.
I put my cell phone & water bottle in the basket.
My son put it together for me, assembly was easy.
I hope to get many years of bike riding from my e bike.

2022幎6月29日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Glad to hear you’re enjoying your new e-bike!

5぀星のうち4の評䟡

I like the bike but was disappointed


I like the bike but was disappointed that it didn’t have the safety items other bikes have; front and rear lights. Also no USB port to charge external devices (lights). Also that I could only get white as a color. That you can only order a limited amount of accessories, it was hard to figure out what will fit the bike and I have had to return baskets and racks that didn’t fit. I haven’t rode it yet as I’m waiting on items for it. Also no walk setting. I bought the bike from the place that makes them.

2022幎6月22日
Electricbyke.com ロゎ

Electricbyke.com からの回答

Hi Alethea - thanks for the review on your new bike. Not sure where you purchased it, but appreciate your order for several accessories from us. With respect to the basket that you are returning it is only for the JupiterBike Discovery X5 as mentioned on our product page. It appears the bike you purchased elsewhere was the Atlas model. JupiterBike does not currently stock a rear rack for that bike.

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報