ElekDirect レビュー 361

We ordered the wrong dishwasher but did not realise because it sat unpacked whilst we completed our kitchen. On Sunday 26th October we unpacked it with our installation plumber and realised our mistake.

We immediately took photos and emailed the service department. And then phoned on Monday 27th morning.

Step in the extraordinary Dale Fletcher. He asked several questions to clarify the situation, assessing the merit of our genuine mistake and agreed to exchange the machine for the one we thought we had bought.

Not only did he do that - he also worked hard to find a date to get the replacement to us fast as we had been w/o a DW for so long.

He offered generous & professional & efficient solutions to our mess-up. We could hardly believe our good fortune.

Dale was superb.

But we also think perhaps his response is the culture of the company? - that the ELekDirect/AO commitment to the customer is important to them?

You dont feel that often these days.

SO!

If you are planning to buy any white goods - buy them from ELEK DIRECT & AO - if you genuinely mess up you'll be looked after by someone who cares.

I hadn’t heard of Elek Direct before I started looking for a TV mount. They happened to be selling exactly what I needed for about £30 less than other retailers, simply because the box was damaged and the mount had a few minor scratches. Apart from that, everything appeared to be included.
When the item arrived, I checked it over and then put it away until I was ready to install it. That’s when I noticed a few screws were missing. I emailed Elek Direct after 8 p.m., expecting I’d probably need to call them the next day.
To my surprise, by 10 a.m. the next morning, Dale from Elek Direct had already replied, apologised for the issue, and offered two options: they could arrange a collection and full refund, or provide a partial refund so I could source the missing screws myself.
I chose the partial refund since I didn’t want the hassle of repacking or finding a new mount. I expected it to take a few days, but the money was in my account within half an hour!
Thanks to Dale Fletcher for the quick response and for turning a small problem into a really positive experience.

I would certainly recommend Elek Direct and will use them again

Excellent customer service and quick replies to any query I had about my order

Dales Fletcher customer sales and service advisor was especially good

Excellent customer service and a great delivery service would encourage me to use them again.

Dale Fletcher walked me through every step of a warranty procedure, he was supremely knowledgable and efficient when presented with my lack of knowledge. Cannot recommend him enough. Top drawer assistance and advice.

I am very, very happy with Dale.
I had a problem with one of the drawers in my fridge freezer and Dale responded to my email immediately and sent me the drawer within a few days.
They are very fair and very serious and everything is well organized with delivery.
You will have my recommendation anytime.
Thank you Dale, you are the best with your clients. 🙏🙏🙏

Another thumbs up for Dale Fletcher, very helpful after a slight issue. No hesitation in using Elekdirect again due to great customer service and value. Happy customer. 👍🏻

We ordered a cooker which unfortunately we had to return as our power supply was not sufficient. Devastated as the price was so good. Delivery and return was really good and communication excellent.

Thanks Dale for a fantastic customer experience. From start to finish you dealt with all the process smoothly and with professionalism. Also the product (Samsung fridge freezer) was really good and working amazing. I would definitely recommend this company to all. Also if you have any queries then speak to Dale who will sort everything out for you.

Really pleased with my fridge freezer. Very simple process from start to finish, delivery guys went above and beyond. Thank you

Dale Fletcher was excellent, I bought a washing machine and unfortunately it got a little damaged in transit, but Dale was great on the phone and arranged a discount for me. The whole experience was really very good. Price was great, delivery was prompt, plus you can use PayPal pay in three which is super helpful. I would use ElekDirect again without hesitation.

The customer service provided by Dale Fletcher was excellent. One cannot fault it one iota.
In future when I am looking for electrical items then my first port of call will be ElekDirect

Delivery team were excellent.

The service from all sections of the sales a delivery teams was excellent. The samsung fridge freezer was as described in the pictures and the delivery lads were absolutely amazing and nothing was a problem. I was a bit sceptical about buying a "damaged" item but it's absolutely as described and works perfectly. I highly recommend this company and will definitely use them again. Thanks again, George.

Washing machine was a great price, 25% less than competitor. Everything went very smoothly after I chose a delivery date. I had queries afterwards which were addressed within minutes over the phone. I am
one happy customer and would recommend AO unreservedly.

I’ve recently bought a place and ordered a washer, fridge and freezer from Elekdirect and the service and after sales especially from Dale have been second to none, I’d be more than happy to recommend to anyone and will be buying from them again

I have been speaking to Dale after my tv became faulty. Sent some images. No messing her sorted collection and a full refund straight away. No blame games. Thank you

Ordered a Neff integrated fridge freezer that showed a small dent on the side not that it would ever been seen. Apart from that everything else was fine and all accessories were included and in brand new condition. They shipped to the highlands with no issues and delivery was made on time by the same company as ao.com in the same green ao.com vehicle. Saved £200 buying from here and cant complain.

I would like to praise the customer service I received from Dale following a call to confirm order number and delivery. Dale looked into the problem, provided clear communication on its resolution, resulting in both prompt delivery time and a gesture of goodwill (unsolicited). I was very impressed after so many indifferent experiences with other providers.

We have ordered many appliances from ElekDirect over many years and have been happy with our purchases. We have only had a couple of times when something was not quite right but the after sales service we have received has been excellent and easily sorted out with no stress or fuss. Always available by phone and reply to emails promptly, Dale is the latest member of the team that sorted something for us recently and is helpful and professional. We will continue to purchase from them. Amanda