I’ve bought several pieces from Eleven Loves and I honestly couldn’t be more impressed. The quality and style is exceptional, and if you manage to snap something up in the sale, even better! What re... もっと見る
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I've bought a couple of things from here and the stuff is stylish and well-made. However, and I have to have a moan here - I bought a pair of cargo trousers which were great but the first time I wash... もっと見る
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First time purchasing from Eleven Loves I got immediate advice from Hayley regarding sizing before ordering, my blouse arrived promptly, it’s beautiful and a perfect fit. I do not normally write revi... もっと見る
In my fifties and struggled to know what to wear because of work and lifestyle changes. I stumbled upon this sustainable brand after seeing a review on Instagram. Eleven Loves to the rescu... もっと見る
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企業情報
当該企業による記述
Eleven Loves creates beautifully made, effortless clothing for women that can be worn day to night, throughout the seasons, year after year. We do so with love and respect for the environment, our talented producers and our wonderful customers. We want to make our customers feel special every single day.
連絡先
Willow House, Stony Lane, HP16 0DS, Great Missenden, 英国
- 07583248760
- hello@elevenloves.co.uk
- elevenloves.co.uk
4.7
優良
83件のレビュー
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I recently bought a jumper and after…
I recently bought a jumper and after the first wear it unfortunately developed a small issue. I contacted Eleven Loves and they were absolutely excellent — Hayley was so quick to respond, really helpful, and they arranged a replacement with no hassle at all. The way this was handled was fantastic and really reassuring. I have had a number of other items from this company and had no problem at all with them and found them to be of excellent quality. Great customer service, I wouldn’t hesitate to order again.
2026年1月27日
自発的なレビュー
Elevenloves からの回答
Thank you so much for taking the time to leave such a thoughtful review.
I’m really pleased we were able to resolve this quickly for you, and thank you for your kind words about the way it was handled. We put a great deal of care into both our products and our customer service, so it’s lovely to hear that came through.
Thank you as well for your continued support of Eleven Loves, it really does mean a great deal to our small team.
Many thanks
Hayley x
Great company, fabulous clothes!
As someone with really long legs, I struggle to find the perfect length in trousers and skirts. Somehow, Hayley manages to design beautiful clothes that genuinely do fit all!
I am now the happy owner of jumpsuits, the tulle skirt, several jackets, and most recently, the amazing Billie Jeans. I love them all. Great quality, exceptionally well designed and such versatile pieces.
I have always received excellent customer service and love the personal touch with this company.
Well done Hayley and Team, keep doing you!
2026年1月24日
自発的なレビュー
Elevenloves からの回答
Thank you so much for taking the time to leave such a wonderful review. We’re so pleased to hear how well our pieces work for you. Thank you as well for your kind words about our customer service and the personal touch. We’re so grateful for your continued support, it means so much to our small business. Thanks, Hayley x
Excellent Service
Faultless service yet again from Eleven Loves. I had 2 queries this morning - one querying the colour of an item and the second checking if it would be possible to amend a delivery. Both queries were answered super quick and queries resolved without any problem. I have bought from Eleven Loves before and the quality is excellent so am looking forward to receiving my latest items. Would highly recommend.
2026年1月23日
自発的なレビュー
Elevenloves からの回答
Hi Fiona. Thank you so much for taking the time to leave such a lovely review.
We’re so pleased we could help with your queries quickly and get everything resolved smoothly. It really means a lot to hear such kind feedback, especially from a returning customer.
Thank you again for recommending Eleven Loves and for your continued support. We hope you love your new pieces when they arrive.
Thanks again, Hayley x
Just bought some of their jogger sets
Just bought some of their jogger sets. The material feels very expensive, great quality. Hayley has also been very helpful with my order queries. I would definitely recommend buying from this company. Alex
2026年1月16日
自発的なレビュー
Elevenloves からの回答
Hi Alex,
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear you’re enjoying your jogger sets and that the quality lived up to expectations.
I’m really glad I could help get everything sorted for you, and it honestly means a lot to know you’ve since added more colours to your wardrobe. Thank you again for your support and recommendation, it’s hugely appreciated by our small team.
Best wishes,
Hayley x
Customer service was excellent
I had a problem with the courier but Eleven Loves resolved the problem for me. Very satisfied with outcome
2025年12月24日
自発的なレビュー
Elevenloves からの回答
Hi Catriona. Thank you so much for your kind words. We are so pleased that we were able to get this sorted for you! Customer service is our top priority, so it is great to hear you are happy with the outcome. We also really appreciate you working with us to resolve this—your help made all the difference! Thanks, Hayley x
Washed black barrel jeans
Washed black barrel jeans - Such a lovely shape, fit, construction and colour. I shall definitely buy another pair. A great online shopping experience including communications and delivery. This is my second Eleven Loves purchase and couldn’t be happier. My first was a denim dress which has been my go to all year.
2025年11月18日
自発的なレビュー
Elevenloves からの回答
Hi Gillian. Thank you so much for such a lovely review. I am so pleased to hear your wonderful feedback on the Billie jeans and on the shopping experience. Many thanks, Hayley x
Great company
Excellent customer service from Hayley. She was so helpful and responsive. Ordered joggers which are gorgeous!
2025年11月1日
自発的なレビュー
Elevenloves からの回答
Hi. Thank you so much for your wonderful review. So pleased to hear how happy you were with both the customer service and the joggers. Thanks, Hayley x
Amazing service
Haven’t received my order yet but I made a mistake over delivery address and it was immediately sorted out. Amazing service!
2025年9月10日
自発的なレビュー
Elevenloves からの回答
Thank you so much for the lovely review about the customer service, which is much appreciated. Looking forward to getting your order to you. Thanks, Hayley x
Returned good and failed to get a…
Returned good and failed to get a refund when I returned them.
The quality was good, however didn’t fit me.
I sent them back, chased 4 times over 4 weeks and failed to get my refund. I ended up going through my credit card
2025年7月11日
自発的なレビュー
Elevenloves からの回答
Hi- thank you for your review. As you know, we contacted you when the return was received as it smelled strongly of perfume. It is very rare that we need to do this and we will only do so if our fulfillment partner have tried airing the item for a few days and are unable to remove the smell. Our terms and conditions state we need items to be returned in a saleable condition . As a sustainable brand we can't dispose of goods that are returned in a faulty condition and trust our customers to return them unworn and not smelling of perfume. We offered to return them to you but instead of responding you chose to submit a chargeback through your credit card company. This is damaging for a small independent sustainable brand. Hayley
Black Bettine blazer
My first purchase from Eleven Loves but will not be my last. I bought the black Bettine blazer in the sale and am delighted with it. The material is lovely quality and I received extremely helpful sizing advice from Hayley. Am thrilled to have discovered this lovely brand.
2025年6月2日
自発的なレビュー
Elevenloves からの回答
Hi Kate. Thank you so much for your lovely review. I am so pleased to hear that you are happy with the Bettine blazer and for the wonderful feedback on our brand. Many thanks for your support for our small business. Thanks, Hayley
I have recently discovered …Elevenloves…
I have recently discovered Elevenloves , and … I wish I had found them sooner !!!
Quality clothes , true fit and they really look good, , .Its worth viewing the live shows as Hayley is very informative and truly engages with her customers , advising and supporting ideas
I am addicted!! 😱
2025年5月22日
自発的なレビュー
Elevenloves からの回答
Hi Lilian- what a wonderful review, thank you so much for the very kind feedback. The engagement with customers is my favourite part of running Eleven Loves and makes such a difference to improving what we do. It only works because of my amazing customers so thank you for joining them. Thank you for all the support for my small business. Hayley x
5* customer service
5* customer service, very reactive personal service, query sorted, this company really cares about it’s quality and reputation and I will 100% remain a loyal customer. Super impressed.
2025年3月25日
自発的なレビュー
Elevenloves からの回答
Hi Lisa, thank you so much for your wonderful review. I am so pleased to hear your feedback about our customer service, which is very important to us. Thank you for your support for our small business. Hayley x
I have purchased several items from…
I have purchased several items from Eleven loves all have been perfect for me. The customer service from this small business is second to none.
I can’t recommend it highly enough.
2025年3月12日
自発的なレビュー
Elevenloves からの回答
Hi Kim. Thank you so much for your lovely review and kind feedback. I am so pleased to hear that you have been happy with all of your purchases and with the customer service. Thank you for all your support for our small business. Thanks, Hayley x
A happy customer
I recently found this lovely brand & I LOVE It!!!!!!
I have purchased seven items already,they are of beautiful quality & a perfect fit. Looking forward to my next purchase.
I am 68 years young & these clothes have give me my confidence back. I get lots of comments which is really nice.
I can recommend watching the videos on Thursday evenings & Sunday mornings. Lots of style tips with new items always coming in. Just love it.
The service is excellent, very quick & beautifully wrapped .
Happy shopping
Glennis xx
2025年2月21日
自発的なレビュー
Elevenloves からの回答
Hi Glennis. Thank you so much for your wonderful review. It is lovely to hear that you are finding the Sunday and Thursday lives helpful and for the amazing feedback on our clothes. I will pass on the customer service feedback to our fulfillment partner- they are great and will be delighted to hear this. Thank you for all your support for my small business. Hayley xx
Top notch
Love this brand - really lovely clothes. I have ordered a number of items and always had fantastic customer service.
Really can’t fault this brand.
2025年3月2日
自発的なレビュー
Elevenloves からの回答
Hi Suzanne. Thank you so much for your wonderful review. I am so pleased to hear your feedback about our customer service. Thank you for all your support for our small business. Hayley x
Amazing clothes and customer service!
I have been a customer of Eleven Loves for about a year and find their range to be a fab mix of staples and more stand-out items, all great quality. Their Izzy dresses (vest style and long sleeve are the best quality rib I've ever seen and fit like a glove). I also have the Leah linen waistcoat and trousers which received so many compliments in the summer. I have just had an issue with a fault in a sale jumper and received rapid responses to my emails this weekend. I then realised that it was Hayley herself replying! All resolved most deftly by her. Thank you!.
2025年2月9日
自発的なレビュー
Elevenloves からの回答
Hi Sue. Thank you so much for your kind review which is hugely appreciated. So pleased to hear your feedback on the quality of the products and that we resolved the issue with the jumper in a way that you were happy with. Thank you for all of your support. Many thanks, Hayley x
Quality clothes, exceptional customer service
Great quality clothes with exceptional customer service from Hayley. Royal Mail messed up my delivery and this was rectified by the owner Hayley the same day. I bought a sweatshirt to try out the brand and I will be buying again - love it!
2025年2月1日
自発的なレビュー
Elevenloves からの回答
Hi Ruth- thank you so much for your wonderful review. I hugely appreciate your kind feedback. Thank you for your support for our small business. Hayley x
Eleven loves sells stylish quality…
Eleven loves sells stylish quality items which you won’t find on the high street. Hayley the founder is always happy to offer her advice on styling, sizing etc . Eleven loves customer service is exceptional. Ladies support this small business you won’t regret it.
2024年12月19日
自発的なレビュー
Elevenloves からの回答
Hi Tracey. Thank you so much for your wonderful review. I love offering styling advice and am planning to focus more on this in the coming year. Thank you for all of your support for my small business and I am so pleased to hear your feedback on our customer service. Thanks, Hayley x
Ordered a sweatshirt and a ribbed dress…
Ordered a sweatshirt and a ribbed dress and both came quickly, packaged beautifully and are excellent quality and fit. Will definitely order again. I got a 15% off code from the person I saw marketing these items, so even more worthwhile!
2024年12月10日
自発的なレビュー
Elevenloves からの回答
Hi Abbi. Thank you so much for such a lovely review. I am so pleased to hear that you are happy with the quality and fit of the items you ordered. Thank you for your support for my small business.
Hayley x
A cut above the rest!
When you are out and another lady walks in with the same Tee it can be bad! Not when it is an Eleven Loves tee. We shouted Snap and then raved about how much we love this business and their products.
2024年11月22日
自発的なレビュー
Elevenloves からの回答
Hi Shona. That is so lovely to hear- thank so much for the wonderful review and for sharing your story about meeting someone else with the same Tee! Thank you for all your support for our small business. Thanks, Hayley x
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